FedEx Apologizes Profusely for Delivery Man's Viral Monitor Toss

Paul Lilly

It's only natural to feel burned out with your job at one time or another, but that doesn't excuse the actions of a seemingly disgruntled FedEx delivery driver who was caught on camera tossing a fragile computer monitor over a tall fence like it was the ultimate hot potato. You do know what we're talking about, right? The video was uploaded to YouTube and quickly went viral, amassing over 4.6 million views in just three days.

If you haven't seen it, take a 21 second break and mash the play button below:

The person who ordered the monitor was actually home at the time of the delivery, but maybe the driver heard a ticking sound inside and thought it best to heave it over the fence and slow-tail it out of there. Needless to say, the monitor didn't survive, and FedEx caught a lot of heat for what this particular driver did.

The widespread attention the video received prompted the following apology from Matthew Thronton III, FedEx Senior Vice President of U.S. Operations:

In addition to apologizing to the Internet community at large, FedEx said it has also apologized to the customer whose monitor was handled like the delivery scene in Ace Ventura: Pet Detective and secured a replacement delivery.

"As a result of this absolutely, positively unacceptable delivery, we are redoubling our efforts to keep things like this from happening in the future," FedEx said in a statement accompanying the video. "In this specific case, we are following our established disciplinary process, which is intended to protect the privacy of team members. We can say that the employee is not interacting with customers during this process. Additionally, we look at this as a great learning opportunity. We have already used the video internally to remind all of our team members that every single package is the most important one."

Do you have a delivery horror story? If so, share it with us in the comments section below.

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