This one is a little complicated, but here’s what happened: My girlfriend bought an AMD All-in-Wonder 7500 AGP card from Provantage.com for her father, but it arrived without a remote. He thought the description on the website indicated a remote would come with it, so he asked me to take a look at the website. I thought the product description was ambiguous, so I pinged Provantage about the remote and whether it was OEM or retail packaged.

To make a long story short, a customer service rep told me it did come with a remote and that it was retail boxed. The package my girlfriend’s father received was OEM and came with a driver disc and card—no remote. My girlfriend’s father didn’t want to bother with trying to fight for a return or the remote, so I left it at that. But I think it’s wrong for a company to tell you a product comes with something and then not include it. Provantage.com is definitely not a company I would recommend to anyone who works hard for his or her money.

What's up, Provantage? Find out after the jump.

I was a victim of the Symantec triple-license AV software whose timer started ticking with the first installation (March 2008). I called Symantec’s customer service number and complained, and the company fixed it for me by resetting the timer to start with the third installation. This rectified the situation to my satisfaction, and I learned a lesson.

Fast forward a year to a similar three-pack from Computer Associates. Being careful, I installed all three licenses on the same day to make sure there wouldn’t be any issues with the expiration date. As soon as the software ran an update cycle with the home server, it took three weeks off my license! I called CA and the company fixed the problem. The culprit? It seems the clock started ticking when I bought the package (or so I was told). But how did they know when I bought it?

Customer service didn’t say, but I bet it’s from the rebate form I sent in after buying the software. I had purchased the software locally prior to the expiration date of the current antivirus software on the systems I was using and waited a few weeks until the current licenses expired before installing the new copy—a perfectly reasonable thing to do.

This strikes me as an extremely deceptive practice. I wonder if anyone else has been bitten by this?

Answers for Louis (and the rest of us) after the jump.