FCC Says Verizon's ETF Response is "Unsatisfying"

Ryan Whitwam

FCC commissioner Clyburn is none too pleased with Verizon right now . Big Red’s response to the inquiry about the new $350 early termination fee for advanced devices was sent off last week. The FCC had asked Verizon to explain why they increased the fee assessed to customers that leave their contracts early, pointing out that customers still had substantial cancellation charges even near the end of a contract. Verizon said it was only to recoup the costs of the more expensive phones they sell, and in the long run would keep prices low for people wishing to buy inexpensive handsets.

The FCC response was vaguely threatening, calling the Verizon response, “unsatisfying and, in some cases, troubling.” The commissioner also scolded Verizon for denying they charge customers who inadvertently launch their web browsers. Clyburn cautioned that ETFs were not to be used to cover the costs of doing business. The commissioner’s statement closes with a promise that, “I look forward to exploring this issue in greater depth with my colleagues in the New Year.” Now that’s how you threaten someone.

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