Dell Refunds Customer's Money After He Refuses Windows

Ryan Whitwam

So you just bought a new PC, but you don’t buy into the closed-source software hegemony of Microsoft? You’re in luck. With only a few months of your time, and some technical expertise, you too can get a refund on Windows. That’s just what Graeme Cobbett did recently . Knowing that he intended to run Linux Mint on his new Dell Studio 1555, he informed Dell that he did not agree to the Windows EULA.

Cobbett blogged about his reasons for turning down the EULA saying, “Have you ever actually read the Microsoft Windows End User License Agreement? It's pretty scary what you commit yourself to.” By not starting Windows, Cobbett was legally entitled to a refund on the software.

The pertinent section of the EULA reads, “By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, return it to the retailer for a refund or credit.” After two months and 14 emails, Cobbett had his $115 refund. Would it be worth it to you?

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