Dell Considers Letting Support Techs Hangout In Google+

Brad Chacos

As geeks, lots of us would rather wiggle wires and alter configuration settings ourselves than call the dreaded tech support hotlines. We've got it lucky; normies (i.e., non-tech types) consider the occasional call center buzz a necessary evil of owning a computer. Dell, the second-largest PC manufacturer, is toying with the idea of using an interesting new way to connect frustrated computer owners with the company's support techs; the group video-chat power of Google+ Hangouts.

GigaOm reports that Dell chairman and CEO Michael Dell asked the Google+ crowd what they thought of the idea in a Stream post on Sunday : "I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?" Oh, heck yeah, the collective consciousness replied.

Using video chat might make tech support seem more human by giving a face to the anonymous voice on the other end of the line. If nothing, it would let you literally spell out your problem to the more clueless support techs if you keep pen and paper nearby. Don't expect to see Hangouts support calls to be rolled out anytime soon, though. Google+ is still in its invite-only beginning stages, so the majority of Dell customers wouldn't even be able to take advantage of Hangout support – yet.

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