Comcast Says Subscribers Are More Important Than Tiered Data Pricing

Brad Chacos

The sky is falling for movie lovers! The post office recently announced that it was closing down nearly half of its processing centers starting in early in 2012, which could eliminate next-day delivery services – and add an extra day of delay to Netflix deliveries . No worries, you can just shift the slack to streaming, right? (Possibly) wrong – as we recently reported, ISPs are considering implementing tiered data pricing to squeeze more cash out of heavy media streamers . So is all lost? Could your ABC Family Movies addiction be in danger of extinction? Not if you’re a Comcast customer. The company apparently has no plans of switching to tiered data pricing.

“We don’t want to disrupt the consumer experience,” CEO Michael Angelakis said at the UBS Global Media and Communications Conference earlier in the week. GigaOm reports that Comcast feels that changing to a tiered pricing structure could cause customers to stop signing up for the company’s high-speed data service.

President Neil Smit put thing even more clearly. “We don’t want to nickel-and-dime customers at this point.”

Whew! That’s a breath of fresh air, and it’s surprising that it’s coming from Comcast, given the customer service horror stories that are often associated with the company. But before you get too excited, remember that no tiers doesn’t mean no restrictions: Comcast currently imposes a 250GB/mo. bandwidth cap on its customers – a fairly generous cap, but a cap nonetheless.

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