Comcast Apologizes for Overzealous Rep Who Made Cancelling Service a Nightmare

Paul Lilly

And the worst customer service award goes to...

It doesn't pay to be a jerk in this day and age of the Internet. Look at Donald Sterling, who was banned from the NBA for life over racist comments he made in a conversation with this girlfriend. At least in his case, he didn't know he was being recorded. As for a Comcast customer service rep who raked a subscriber over the coals when the called in to cancel service, he should have known better.

This is one of those cases where you have to listen to the conversation yourself to fully appreciate the level of insanity taking place. In short, tech blogger Ryan Block, former head honcho of Engadget and founder of community website gdgt , called Comcast to cancel his service. What happened next is a torturous inquisition on why he wanted to leave.

The 8 minute recording picks up after Block had already been on the phone for 10 minutes before he decided to record the conversation on his end. Through it all, the rep on the other end of the line aggressively inquires Block's motive for cancelling service while pointedly ignoring his request to disconnect. When the rep finally (and supposedly) obliges, he refuses to give a confirmation number.

Naturally, the call has has gone viral and just as predictably, Comcast is now looking into the matter.

"We're investigating the situation and certainly want to apologize to the customer," a Comcast spokesperson told Motherboard . "This isn't how our customer service representatives are trained to operate."

Let's hope that's true. In the meantime, here you go:

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