Best Buy found itself the target of heavy criticism and an Internet backlash when it came to light that the company's Geek Squad division was offering a $150 service to, among other things, "sync your 3D glasses for an amazing experience." Confused?
So was everyone else, and it looked as though Best Buy was trying to scam a fast buck by preying on unsuspecting customers who might be led to believe to that 3D glasses need syncing. Looking for an answer, the dudes over at HD Guru, where news of this service first broke, got in touch with Best Buy to hear their side of the story .
"I wanted to address any lingering confusion about the characterization of services support in the Best Buy Samsung 3DTV offer that was advertised in [the March 21] insert," Best Buy told HD Guru. "We by no means intended to confuse our customers or offer fraudulent services. The offer is new to our stores, and our own employees were trained on it just this past week."
Best Buy goes on to clarify what exactly is included in the $150 package, which includes making sure the 3D glasses work, since some of the TV sets the company sells need settings adjusted before the 3D glasses are enabled.
"We have some customers who aren’t quite sure how the 3D glasses work, or that the glasses automatically sync with their new 3D TVs," Best Buy explained. "So we wanted to convey that they can depend on Geek Squad to answer their questions during installation and set-up. There is no additional charge for this – and the Geek Squad 3D installation and networking services are included in the total price of this offer."
So what's the verdict? Are you satisfied with the response, or do see this as just another snake oil sales pitch? Sound off in the comments section below!