What is it lately with AT&T and inflated WiFi charges? Last week the ISP handed a Chicago Bears fan a $28,000 internet bill after his laptop's wireless card picked up an errant signal while he watched a football game on his notebook, and now the company has billed an Oklahoma woman $5,077 for data charges on her DataConnect plan.
Oklahoma resident Billie Parks is suing both AT&T and RadioShack, alleging the two companies co-conspired to offer a netbook and data bundle intentionally designed to mislead customers into racking up thousands of dollars per month in service charges. Parks purchased her netbook from RadioShack in December of 2008 for just $100, a price which required a two-year commitment with AT&T's DataConnect plan. On the $60/month plan, customers can get online no matter where they're at.
However, Parks maintains that she was never told that Internet data usage over 5GB would result in "astronomical additional charges running into the thousands of dollars." According to Parks, the Customer Service Summary says only that additional charges apply, but makes no mention of what those charges are.
"We're reviewing the suit and don’t have a comment on it at this time," AT&T spokesperson Seth Bloom told ArsTechnica . "But I can tell you that we go to considerable lengths to inform customers of the limits involved in these plans. We display the plan usage limits and overage rates on our collateral, terms and conditions, and on att.com, And customers can check their usage using myWireless Account or by using the usage monitoring capability on the AT&T Communications Manager application."
Does Parks have a fighting chance with her lawsuit? Hit the jump and sound off.