Ask the Doctor - Send to Whom?


I’ve noticed a weird problem on a clean Vista 64 SP1 install. It first happened when I was using Picasa. I selected some photos and then hit “e-mail,” but Outlook 2007 never popped up. I first thought it was just a Picasa problem, so I ignored it.

I then tried right-clicking a small file, choosing Send To, Mail Recipient, and again Outlook 2007 didn’t open. As I understand it, the program should have opened a new message with the attachment.

Do you have any idea what could be going on?
—Jordan Grant

While a Windows reinstallation might be in your future, given that the issue undoubtedly relates to a registry glitch, you can try a few tricks before going back to square one. The first possible solution relates to your default client settings in Windows Vista. Click the Start button, select Default Programs, click Set Program Access and Computer Defaults, click the corresponding drop-down arrows under Custom, then select your mail client of choice, Outlook 2007 in this case. Click OK, and then click the Set Your Default Programs option. From this list, select the entry for Microsoft Office Outlook and choose the Set This Program as Default option. Click OK, restart your computer, and see if you can now use your right-click Send To functionality.

If that doesn’t fix the problem, here’s another option. Click the Start button and type regedit in the Start Search field. The registry editor should pop up. Browse over to the following directory: HKEY_CLASSES_ROOT\.MAPIMail. The default key in the data field should read: CLSID\{9E56BE60-C50F-11CF-9A2C-00A0C90A90CE}. If it doesn’t, make it so. Then restart your computer and see if the mail function works.

SUBMIT YOUR QUESTION Are flames shooting out of the back of your rig? First, grab a fire extinguisher and douse the flames. Once the pyrotechnic display has fizzled, email the doctor at for advice on how to solve your technological woes.

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