Ask the Doctor: Firefox Blues


I have been using Firefox for a good while now, but I started having a problem with it a couple months ago. While using it, all of a sudden a box appears that says Firefox is shutting down. Sometimes, Firefox will run for a long time, but then other times it shuts down right away. When it shuts down, a box with the heading “firefox.exe” comes up; the text in the box reads, “Firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience.”

I’ve even broken down and tried IE, but it does the same thing with the same error message. I’ve also tried Opera, and it seems to work OK. I have uninstalled and reinstalled Firefox and have even gone back to a previous version but that didn’t help.


Your problem doesn’t seem to be related to Firefox itself,  given that it’s affecting both Firefox and Internet Explorer. The Doctor suspects that something has gone haywire with your Windows installation. But before you wipe and reinstall, make sure you don’t have a hardware issue, such as a bad stick of RAM. Launch Windows Memory Diagnostic ( ) to see if faulty memory is the root of your evil.

If that still doesn’t fix your Firefox woes and you’re running the most up-to-date version of the browser (and have installed all recent updates to your operating system), try running through Mozilla’s extensive list of crash solutions: .

SUBMIT YOUR QUESTION Are flames shooting out of the back of your rig? First, grab a fire extinguisher and douse the flames. Once the pyrotechnic display has fizzled, email the doctor at for advice on how to solve your technological woes.

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