May 2010

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AutoPlay, Go Away

Ask the Doctor LogoI have an Acer laptop running Windows XP Professional SP2. When I plug in my USB drive, I get an “access denied” error. Accessing the drive through Windows Explorer doesn’t bring up the error.

—Thuy Tran

Read the Doctor's advice for Thuy after the jump.

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Win7 Can't Find X-Fi

Ask the Doctor LogoI have an Intel Core i7-940 coupled with an Asus P6T Deluxe motherboard and 6GB of Super Talent DDR3/1333 memory. My OS is 64-bit Windows 7 Home Premium with Creative’s X-Fi XtremeGamer soundcard. I bought an upgrade version of Windows 7 and ran the Windows 7 Upgrade Advisor; it said my audio device was not compatible. I downloaded the new Creative drivers and still got the same message. I have looked all over the Internet for a fix and I see a lot of people having the same problems with X-Fi cards.

—William White

Read the Doctor's answer to William's question after the jump.

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Heat Freezes

Ask the Doctor LogoEvery time I play a game, I get the frozen-screen treatment—sometimes right away, sometimes a few hours in. I get a weird checkerboard pattern on the screen and I can’t Alt+F4, Ctrl-Alt-Del, or anything else but a hard restart to get back to Windows. I’m running 32-bit Windows Vista, an AMD Athlon 64 6000+, a Sapphire Radeon HD 4870 Vapor-X, 4GB Kingston Hyper-X RAM, and two 1TB hard drives, all inside an Antec Nine Hundred case. I’ve tried running with the side of the case off and a fan blowing on the card, even though with the case closed I get cool air out of the back, so I doubt heat is the issue. I’ve reinstalled video drivers countless times and the forums don’t seem to be much help since I haven’t seen a thread describing the same error I get.

—Chris

Read the Doctor's advice for Chris after the jump.