Woman Accuses Best Buy of Holding Disabled Sister's Laptop Hostage

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winmaster

Wow, a bad AC adapter. Damn. I would've bet money they were going to say bad hard drive.

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Biceps

What's the name of the branch and area managers for that best buy?  Let's put their pics up here and see how long it takes for this girl to get taken care of.  Some level of personal responsibility and accountability inside evil companies like Best Buy is the only way we'll ever see change.  I realize we are seeing only one side of the story, but, like most posters here, I am inclined to believe the story of the girl.

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iwrk4dedpr

I bought a Toshiba Satellite from them a few years ago.  
The motherboard ended up dying within 60 days.  I was on phone with Toshiba trying to understand it's reluctance to boot.  Toshiba rep ended up stating that the motherboard needed to be replaced. So great took it back to Best Buy... Geek Squad ( aka Goon Squad )

 

They had the computer for two weeks when they finally called me back.. We have to send this out to a repair facility because the motherboard is dead.  I said really???? I told you this when I brought the thing in.  So for me... One reason to NEVER EVER EVER EVER EVER EVER! Buy from Best Buy.  Yup they got a lot of stuff and when I look at their prices compared to a local store cheaper.  I'd rather pay my money to someone who appreciates my business

As far as Toshiba.. The repair center fixed the computer ( supposedly ) returned it.  Now, when I got it back made them start the laptop athe store and it booted and appeared to run correctly... Come two years later when I want to wipe and reload the hard drive.  I'll be damned if Toshiba didn't fek up the pc..  INstalled a motherboard from a different model and then didn't reflash the bios to indicate my model.... hence my disc that came with the pc didn't work.  Now thinking that my disc was bad somehow... ordered another $25 wasted.. After that didn't work researched the issue and came across the bios issue.  Closest repair fac I could get to 90 miles away would take at the very least a full day and cost $80

Called Toshiba they said not our problem. Called Fek Squad they said not our problem, so asked for the repair facility that they sent it to they said we don't have that information... Like yeah right.

 

So Toshiba and Best Buy of my list forever!  I hope I get to a job where I authorize the purchase of laptops for a company..  I'll call Toshiba and ask them if they want the business for my employer and then.. tell them bite me. 

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raint567

$170 to fix a A/C adapter? Thats ridiculous might has well buy a new one!

She should just get the laptop tell them to keep the dam charger and order one off ebay for $10 or an original for $20-$40.

And next time they need a computer repair to find a computer technician self employeed (computer shop) cuase best buy has ridiculous pirces!!

 

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KenLV

Seems pretty cut and dry: IF (and that's the critical point here, the "if", since we don’t know all the facts and as several have stated, we’re only reading one side of the story) anyway, IF they had the laptop while the warrantee was still in effect and the issue(s) for which it was brought in were not resolved, it's covered.  Pretty basic Extended Warrantee coverage terms.

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mkhokoana

THANK GOD - MAUI DOES NOT HAVE A BEST BUY!!!  Best Buy is rubbish!!!

1) you can totally haggle the prices

2) they are uber pushy about their Extended Warranty Plan

3) they don't know SHIT about Computers at ALL.

4) GeekSquad should be renamed to TardSquad, DDDSquad or DontKnowShitSquad

5) they hire kids with pimples, zits and scabs - that don't know shit

6) they are OVER priced, their service is rubbish and their managers are douche bags

7) the chicks are Fat and Heavy, never saw a hot chick, even if she was dumb, she could make it up with her hotness.

Wow, I went off on a tangent.  Well maybe best buy isn't my cup of tea, but they still suck!

Oh, and if you work for best buy - FUCK YOU!  I HATE YOU! or you can quit and now you are COOL!

 

ps, i wrote this for laughs - nothings serious!

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evilyeti

I'm not convinced by her story, Her sister may very well be disabled but I think shes using that as a crutch to get some attention.

I bet what really happend was she didn't realize the warranty on her laptop had already expired and was upset when she went into the store to have it serviced only to find out that her warranty had passed.

$170 for an AC adapter is upsurd at my local Futureshop (owned by Best Buy) the retail HP power adapters are $99.99 I highly doubt that unless its some crazy 150w power adapter thats usually only found on gaming laptops or higher end machines that the repair center for Best Buy would quote them $70 higher than retail.

I know its fun to pick on big companys because they're all so evil but I have to agree with what MaximumMike said "There are plenty of good reasons not to like Best Buy. We don't have to invent them."  I just don't see how this story adds up. 

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JohnnyCNote

Your message is offensive on multiple levels. The idea of someone using a severe disability as a "crutch" for attention is a slap in the face of anyone who has a disability. If you "don't see how this story adds up", then it would be a good idea to withhold your screed until you obtain the facts. Forum rules prevent me from writing a more appropriate response . . .

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SilverSurferNHS

he's just advocating for the other side, where most -usually with the popular opinion that the big company is always wrong, will not... and your not seeing the big picture, if youve never heard of someone using such disabilities to serve themselves or someone close to them, because the reality is that it happens sometimes and this might be one of those times... theres nothing wrong with what he said - and forum rules prevent me from calling you an ignorant [----------]

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JohnnyCNote

Go ahead, fill in the blank. I worked at Computer City for three years, I've seen more scams than I could possibly name. But all too often the excuse that "they're just using their disability" to get what they want is brought up as a pretext to deny whatever it us that the customer may be asking for. And it's not just in computer stores.

I've encountered similar attitudes as an Internet support rep for a large cable company, a travel agent for a large airline, and several other businesses. Far from being ignorant of these situations, I've seen it used more frequently than most people would ever believe against customers with legitimate complaints . . .

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Kinetic

That's really terrible, I hope everything gets worked out for them.

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BSLSK05

I never buy computers from them, but their black tie program can be quite useful.

I purchased a Dell Streak 5 from them on an AT&T contract, payed $50 for the phone and $7 a month for the Black Tie service. Within 2 months, I broke the screen on the Dell.

After 30 days, I told them I could not wait anylonger because I was going off to college, which I was, and a manager tried to argue with me. I explained to him that I could not get to the nearest BB to my college because I didn't have a car and busses don't go on interstates.

After about an hour, they hand me a $500 BB gift card.

I stole another member of my families upgrades and got a moto atrix, a rat 7, a pair of etymotic hf3's, a zagg invisible sheild, 4 games, and some school supplies.

Best hour of my life.

 

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Phrish

Well as we know, she can have someone go in there, snatch the computer and run out with it. Anyone who tries to stop her will get canned by BB. If the police stop her, she can say it's her equipment.

Agree with MaximumMike, something doesn't quite add up here.

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lindethier

Wait a second, is this somehow implying that Geek Squad employees aren't the best and brightest techs that can be found in the industry? 

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alabasterdragon

This is a prime example of why I always tell my customers to avoid the store warranty and ONLY by the manufacturers extended warranty.

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shdwdragon7

Dell does that crap too.  They delayed sending a tech out to fix my PC (that their online support people cooked) for three weeks until the warrenty was up.

 

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Reth-Eldirood

Screwed over at Best Buy?  Who knew =o

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wirehedd

One more, of many reasons, to never do business with the douchebags at Worst Buy. Theiving pieces of garbage like that need to have their teeth knocked in for being that type of scum. I hope she gets her laptop back and a whole bunch of those morons get their asses fired and, if possible, sued into the stone age.

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MaximumMike

I don't particularly like Best Buy, and rarely shop there. However, something doesn't sound right. I worked for Best Buy several years ago. Their policy has always been to honor warranties if the product was in the store before the warranty expired. Either this lady is not telling the whole story or management at the store is ignoring corporate policy. They would probably get better results if they called corporate headquarters. In situations like this one, they have been known to just replace the item with a new model off the shelf.

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therestorestore

Time passes, policies change, different stores do things different ways. It is well known that in general bbuy and geek squad are not the best places to buy computers and not the best places to get them worked on.

Some best buys are ethical and care. Most don't. Perhaps you worked at one that was "good". This one, in TFA, is apparently not.

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MaximumMike

Well, I certainly worked with a plenty of incompetent twits while I was there. So, I'm not saying this couldn't have happened. However, I also know what its like to be on the other side of the register and to have to deal with the general public.

 

I remember this lady that came in the store once with a Ipaq pocket PC she wanted to return. She had bought it for her husband for Christmas 18 months earlier. She said her husband hated it because it was "low tech". But I actually had one and hers was the model up from mine. It was the best Pocket PC you could get at the time she bought it. She also said she had never opened it, but couldn't explain why the screen was completely busted out of it. She threw a fit because we wouldn't return a broken product that was WAAAAAAAY outside of the return policy. I thought we were going to have to call the police to get her out of the store. I'm sure that if some news outlet had been willing to talk to her, the story would have been very different than what actually happened.

 

I'm just saying. Some of this sounds fishy and it would be nice to hear Best Buy's side of the story before harping on about how evil they are. There are plenty of good reasons not to like Best Buy. We don't have to invent them.  

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Eoraptor

QFT

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matlock expressway

I think simplest explanation is that they lost the laptop and will keep covering it up forever if allowed to do so.

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Eoraptor

Yeah, I'd definitely beleive this from the orange idiots trapped inside the big blue box. After all, these are the same folks who graciously  offer to update your playsation for the nominal fee of thirty bucks when you do it for free every time you put a new game disc into it or connect to the PSN (assuming it's working)

And given I service a lot of handicapped customers myself, I've seen PLEANTY of examples of techs of all stripes taking advantage of them. While it reads like a soap opera, it probably has more truth to it than any of us wants to accept. not much I can add to the other comments about "duh nerd herd, get a adapter off da shelf."

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Brett Schealler

what kind of respectable tech couldn't find the windows COA / product key on a common laptop???
If the ac adapter was faulty, Best Buy should open a ticket with HP about it,.
and since when do you repair ac adapters, and not REPLACE them under warranty?

yes, their story would be nice to hear. if this is true however, how did the techs even get hired?

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Blues22475

"AC adapter because they couldn't get the laptop to stay on long enough restore it."

Mistake #1. There are such things as "Universal Adapters". That could have been used. If not this, then an adapter should have been located since they are a computer store that sells computer parts and used. In my case, I do not have access to the resources they have so I used an universal power adapter to deal with it (has not failed me since).

"Then they called her and said they needed an 'activation key number' and my mom asked them were she could find this information and they said 'on the side of the computer' (which, of course, they had in their possession)," Jenni writes"

Number 2. You have the laptop in your possession with the Key on the underside of the laptop. You also should have the serial and product numbers underneath. Since you are the technician responsible for it, you call HP/Dell/whatever with the information you have. Don't ask the customer to do it when you got their laptop with the pertinent information. Hell, you don't even need to call: you may have Internet chat which is even easier.

In this case, I would agree here: Best Buy perpetuated the problem to the length where the warranty ran out and the customer is now forced to pay for something which they should have not needed to pay for to start with due to warranty. I am a technician myself and I have even LESS resources to work with than Best Buy should, and yet they fail hard. I am sure there are some talented technicians who work at the Geek Squad, but I am sure those people are overqualified for the position there.

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Brett Schealler

Blues22475, you beat me to it :)

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draven913

$170 for an ac adapter????????  WTF!

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Eoraptor

Well, this is high, but not AS HIGH as you'd think. Brand name adapters routinely push the C-note mark. (and beleive me, you buy 1 ten dollar adapter off of e bay, you begin to appreciate getting what you pay for)

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TerribleToaster

Well then, I guess this wasn't their best buy.

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reimermatt

New egg cough new egg!!

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kixofmyg0t

I especially like the part where Best buy called her asking for the battery and AC adaptor.....cuz it wouldn't stay on long enough to fix....

 

Images of Geek Squad frantically trying to figure out why the laptop won't turn on come to mind......

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don2041

I have had a similar situation with Sony. I no longer own or will ever own another Sony product. Tell everyone you can about this, and never deal with that store again.

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nlncmp

I'm no fan of Best Buy, but would it be too much to get their side of the story before reporting this? Also if Jenni's sister's being disabled is irrelevent, why mention it?

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Wingzero_x

What possibly could they say? That they have no idea how to run a maintenance facility let alone how to perform maintenance. Seriously it's like if a mechanic accepted your car in shop and didn't ask you to leave the keys! Anyway beyond that, if the computer was in "shop" and on still "ticket" before the warrenty expired then the parts and repair costs should still be covered.

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nlncmp

If the story is true then of course Best Buy can't possibly explain it. I know Best Buy sucks, they have no idea what they're doing and the story is totally believable, probably true. But without some modicum of journalistic investigation the story is no better than gossip. To use your analogy, I guess magazine should have at least confirmed the customer really did leave their car with this mechanic first. Really Maximum PC is saying, 'I don't know if it's true but I heard..." and I think Maximum PC is too good for that.

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RUSENSITIVESWEETNESS

Molotov time.

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Cleaver

Well THAT certainly added to the overall value of the discussion. Except it didn't. Please stop trolling this website, dude. 

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