Windows 8 Causes Dip in Microsoft Customer Satisfaction Rating

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cariocadude

funny how people say windows 8 is not that bad
it's like saying the devil is not that bad.
people know it is bad, they just try to say to themselves that
this situation is not that bad. because they know, it is bad.
ms is trying to destroy the desktop.
did you guys know that this is Microsoft plan?!
they want to replace the icons/text/wallpaper desktop, with
only and only metro applications!
my God Microsoft.
God save the desktop!

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Granite

It is really hard to take comments such as your seriously when you engage is such hyperbole. I mean...seriously...the devil???

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Pulagatha

Metro-bole

I mean hyperbole... seriously. I think he's got a good point Microsoft seem to be clinging to every compliment they can get about Windows 8 as if to say that everyone who has a problem with it just doesn't get it. Style is something they are hiding behind which I think they have easily convinced themselves they've done no wrong. The worst part about it is how they've tried to integrate the Metro style into the desktop and poorly. There are so many little things that are wrong with what they came out with that you'd have to keep a list of every detail of it. Here are some of my complaints though.

* The "Off-Screen" Chrome
* The word "Start" on the start screen (which uses too much space anyway)
* Cut-Off Pages
* Unorganized buttons (do we really need a whole bar for two or three?)
* Full-Size Minimal Windows

* A lot of these programs should have a desktop equivalent, but that is something Microsoft is ignoring.

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andrerocha

ms is saying: F yourselves if you don't like what we did.

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Xenite

Sad part is they practically gave it away for awhile. No other version of Windows has been slashed that cheaply at launch. They knew it was going to be ugly.

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steve771

I swear, M$ operating systems are like Star Trek movies. Every other one sucks!

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fung0

Actually, JJ Abrams fixed that. Now ALL Trek movies suck. (The man's a genius...)

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Bullwinkle J Moose

a dip?

You call this a DIP?

How much did Microsoft pay for those ratings?

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Jaeger_CDN

about a dollar in their stock price since their Xbox announcement

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Jaeger_CDN

After all the abuse they are getting for their Xbox unveil (known on most gaming sites as the Xbone) and the various and often contradictory press releases since then it makes me wonder what's going on in their marketing?

Yes, Win8 under the hood is slightly better than Win7 but if the native GUI is so obtuse for most non techy users that they have to resort to 3rd party programs to make it functional then it's a fail.

The other thing is that Win8 is geared more towards home users and enterprise users (which is where the real money is) are avoiding it like the plague.

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fung0

Xbone and Win8 have one thing conspicuously in common: they're both designed to serve Microsoft's marketing agenda, rather than the core audience. I cannot believe this is a recipe for success...

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maxeeemum

Microsoft's consumer satisfaction rating is driven by the fact that most are using XP and Win7.

So few are using Win8 that it won't hurt M$ yet. It's only May and W8 has only been out 7 months. Furthermore the word is out that W8 is really bad and people are staying away from it. I recommend to any who ask to buy/build/or have built a PC with Win7.

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Jaeger_CDN

It was shown in a previous article here that the only growth that Win8 is making is from the expense of XP/Vista users, even Win7 had a small bump in growth which basically says that people are only upgrading if they have no choice.

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Cube

When windows 8 came out I bought another copy of windows 7 ultimate and windows 7 pro and a copy of windows xp...

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kerndaddy

thank God I made alienware put windows 7 on my pc. I don't know what windows 8 users are bitch!n' about. i'd rather serve three tours in Afghanistan than have metro on my pc!

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Renegade Knight

Windows 8 users aren't bitching. It's Windows 7 users.

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kerndaddy

enjoy your stay in fantasy land. I bet there are unicorns there too!

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Incognito

Yeah, you were smart to opt for Windows 7. If I had to do it over again I wouldn't have wasted $40 (times 3) upgrading my PC's to Windows 8. Not to mention the extra $15 in three licenses for Start8.

When it comes time to do a fresh install of Windows I'll most likely back back to Win 7.

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barrike

I was a Windows 7 user. I was hesitant to try Windows 8 due to the bad press. However, I'm glad I made the upgrade. I'll admit there was a small learning curve at first, but after playing with it for a day (and after installing Classic Shell) I prefer it to Windows 7. It's not perfect, but no OS is. I just wish I'd bought more than 1 upgrade license before the price went up. I don't know what everyone is b!tch!n' about. I love Windows 8!

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TheMissingPiece

At this point it's looking like the WinH8 is becoming a negative feedback loop. Those who dislike it for its (almost trivial) problems rant about it incessantly on the internet, giving people who haven't actually used the OS a predisposed dislike of it, even though they have no idea how it is, which makes them hate the OS more than they should, causing them to rant incessantly on the internet about it...

Does Win8 have some problems? Absolutely. The Modern UI's nothing short of annoying, and I like being able to boot to my desktop and shut down without hovering my mouse in a weird spot and making 50 clicks. However, these (trivial) problems are easily alleviated, and without those problems, Win8 is a fine OS. You just have to fix it yourself for a bit.

Complaining about Win8 is like complaining about Internet Explorer: Sure, there's problems, but you do know you can fix it really easily, right?

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Fray

Themissingpiece wrote: "Those who dislike it for its (almost trivial) problems rant about it incessantly on the internet, giving people who haven't actually used the OS a predisposed dislike of it"

I disagree that the problems are trivial, but otherwise that is exactly why why I will continue to complain.

It's a way of applying public pressure to Microsoft to make sure they stop working towards making Windows a closed system.

If people don't speak up, MS will keep trying to make Windows PCs work like future-generation X-Boxes. Everything will come via the Microsoft store and your non-approved programs will not be allowed. You will have as little control over your machine as you do over your next X-Box.

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Renegade Knight

The problems are annoying but trivial. I took and objective look at the things that annoy me and they are as easy or hard as they used to be if you count clicks or keystrokes. Just kludgy in how you find them.

Overall I see no reason to go back to 7. I may not see any reason to go to 9 either if they pull the same crap they are doing with the Xbox One.

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Cregan89

That's a very fair argument, and I agree with you to an extent. But look at iOS... It's virtually impossible for a user to get a virus on it because of the walled-garden, which is really the way it should be for 90% of users. And for those tech-savvy people who want to load illegal software, deep system customizations, etc. there's always going to be hacks to open the system up.

I also can't imagine Microsoft moving towards a fully locked down system. They're whole OS market up to this point is built around the fact that it's debatabley the easiest platform to develop for. I imagine they'll look to keep something closer to an Android approach for software for the foreseeable future.

Another point to think about, Apple's walled garden approach has also led to a platform with the most 3rd party application installs of any platform in history by a long shot...

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TheMissingPiece

I agree with that. You make a good point. However, the UI changes alone are not enough to say that Win8 is a "bad OS." Instead, I would prefer that users opposed to MS's UI change say that "Win8 seriously needs improvement" because the OS at its core still works perfectly fine, even better than Win7. Simply branding it a bad OS implies that it's unusable is rather ignorant IMO, because the rest of Win8 is actually pretty good (again IMO). Telling MS that it's a bad OS doesn't tell them exactly what they need to improve in Wn8.

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maxeeemum

@Fray

+1

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AETAaAS

Agree with your first point, I know people like that. Not naming any names.

On the second, I genuinely think Metro works for phones and tablets. On a desktop with no touchscreen, no. Having to park your mouse on the side to bring up the charms is clunky and Microsoft tried to go too far, too fast both for people who grew up with the Start button and more elderly users who are familiar with the old desktop.

But; Start8, Start is Back, Classic Start. Use it.

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AzMonguse

LOL.. not a surprise to me I tried 8 for a short time it was a joke and as I do Tech Support for a major internet provider and many customers also tell me they do not like it either and wish they had been given a chance to get Win7 and not 8.

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Mikey109105

Well...I suppose MS had it coming. Hope that rating keeps going down until it hits zero.

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