Updated: 17 burning questions on Intel's Sandy Bridge chipset fiasco

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Lar Burstein

Finally!
New Egg has 3 LGA 1155 boards on it's web site!!! Unfortunately, the ones that it has are Crossfire, not SLI... but the wait is finally nearing it's end!

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zodi

double post

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zodi

I have asus P67pro,  I just moved my stuff off the affect ports and on to the 4 SATA 6 ports.

 

I got a good deal with our computer store, they are going to swap the board and re-install the new one for free.  Considering I built the system myself, it will be nice not have to waste a day putting the new one in.

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aarcane

can we get a timestamp on this to indicate when it was last updated?  or a changelog of somesort?  I've been checking frequently, but I can never quite tell what's changed.

On an interresting note, I just got the March 2011 issue in my inbox, telling me how to build a sandy bridge system~

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aarcane

<!-- edit: Oops, DPd -->

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triptych

After learning of this chipset bug, I contacted Newegg about my recently purchased ASUS P8P67-M Pro. I'm not sure how this affects anyone who may have already gone past the 30-day return period or if it is limited to ASUS motherboards (I'm assuming it's for all 6 series mobos). Here's the official response from Newegg (I've highlighted the most important part):

As always, Newegg remains 100% committed to our customers' total satisfaction. In keeping with our commitment to our customers, we are extending the return period for your motherboard by 90 days or until replacements become available from the manufacturer, whichever is greater. Intel expects to have a new revision of the P67 & H67 chipsets out around April, at which point first-run motherboards with this issue will need to be physically replaced in affected systems.

 

 

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SpunkySpine

Just change to ports 0/1 if you have errors?

Just a sec....

If I'm getting READ ERRORS from my HD...

Don't you suspect I also have WRITE ERRORS???

So much for just changing to the "Good" ports after I get frequent errors.

Just my thoughts.

ps: believe previous post failed... forgive my posting twice otherwise.

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win7fanboi

Ok Intel is making record profit and then this? I suppose its inevitable for a company to get arrogant/lazy when they have virtually no competition. AMD is getting a lot of breaks. They should jump in with CPUs that have USB 3 baked in while Intel is trying to keep itself from swallowing its tongue. To think I was planning to make my first build using the Sandy Bridge proc even though I detest the possibility of handing over money to Intel when they are dragging their feet to support USB 3. Well Intel this 'tock' just became a non starter, what else you got? They should use all that money they made to hire folks to insult management everyday to keep them humble :)

 

edit : <<insert Gordon's rant here>>

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Caboose

Lets not forget that AMD had an entire CPU line with a TLB bug and they weren't recalled. Mind you there was a BIOS tweak to disable the bug but still. I had a Phenom x4. Really liked it, but I found that my system was much more stable when I moved over to a Phenom II x4.

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logicmaster2003

I guess I got lucky !  I got these 2 from microcenter this past saturday...

Asus P8P67-M PRO LGA 1155 mATX Intel Motherboard       $149.99
Intel Core i5 2500K LGA 1155 Boxed Processor      $179.99

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zakn

I dropped alot of MFers on my first read on this story, but moving 2 Sata (Since 0/1 aren't affected) cables (I run 3 drives and an optical) to the SATA6 channels isn't a big deal.

 

I'd take a Warrenty extention to say 5 years over joining the class action or sending the board back

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JohnP

Yeah, now that I have calmed down, I too am going to go with a "no big deal" attitude. If any of the SATA ports break, I will replace the board, not before. Moving my two hard drives onto the 6G ports is not exactly gene splicing and I already had my SSD drive on one to begin with. As for the optical drives, Who cares? Lose a port? Move it to another.

Oops, spoke too soon. My Samsung 1TB hard drive goes CLUNK, CLUNK, etc when attached to a 6G port. So only the SSD drive for now until a "6G enabled" hard drive comes around.

I also just thought about it and buying a replacement mobo for $200 once the issue is in production is what I will do. Then i can replace the board and send in the "broken" one for RMA. I have recycled a LOT more expensive mobos over the years for various reasons!

 

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zakn

The ports should be backward compatable. I moved everything off the affected SATA2 ports and I am now good to go.

 

I'm good to go unless I want to add drives.

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mike323323

Max PC Staff! I think this needs a little editing! -- "The company has is correcting the problem in silicon and is in process of fabbing new chipsets without the problem."

 

(Also, "comments_top_anchor" doesn't exist in the source code!)

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suntower

QUESTION: I just got a mobo Friday. I can RMA it, but it -seems- to be working OK now. So... if I wish to live 'dangerously', can I use it and rest assured that I am not frying my HDDs if I use ports 2-5?

IOW: Is the -worst- that can happen that I run into data errors or slow response? I'm not going to -damage- my HDDs right?

I can (temporarily) live with the possible errors, but I don't want to risk smoking my new HDs.

 

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schneider1492

I think that was covered when they said: "If a port goes bad, you just move it to a port that works and the data will be there, Intel says."

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Vipsanius

that Q&A was added after Suntower's question

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Brewskie

Ok. They found a problem and thankfully it was just before I actually bought one of the P67 mainboards.

Now, if I wait for three months to purchase the board how will I know it is the newer version?

Call it the P67"b"?

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Conal_keaney

I was so close to just settling down on a lga 1155 system but decided just to stick it out and wait for the better LGA2011 CPUs to roll out. I might even wait some to see if Intel doesn't bust another "Intel".

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Carlidan

What the hell. I just bought the 2600k at Fry's. If the cpu isn't affected why isn't Newegg selling them? Do I have to return the cpu? I just bought it Sunday. 

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itommyboy

No you don't have to return anything if you don't want to.  If you just bought the 2600k processor only it's fine - the cpu's don't have the issues the sata ports on the new series motherboards do.  The question for you however is what do you drop that 2600k onto at this point.

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HeartBurnKid

"Q: Is it the actual Sandy Bridge CPU that’s bad?

A: No. Intel said the problem is not the CPU, but the chipset. However, one thing that we don’t know yet is why Intel said it should only affect those with Core i5 and Core i7 processors. That implies that 6-series with Core i3 is fine. We are still waiting for more details."

Have the Socket 1155 Core i3's even shipped yet?  Newegg doesn't have them.

That's probably why Intel didn't specify them as affected; they're not in the wild.

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gordonung

Hmm, that might explain it but I'm pretty sure that I've seen Core i3-2100 parts available on the Internet.

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Vipsanius

schadenfreude...lmao

love the newest Q&A...and also hate those people right now...however, at least I still have a chance to send my build back for a refund, or keep it and not use the bad ports so I don't have to deal without a computer for a month or two

so does that mean people with a P67 board, who can get around the issue unaffected, be schadenfreuding those who will now have to wait months?

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binkievanes

I noticed that Newegg and Amazon are still selling motherboards but took out the sandy bridge cpu's ??

To be honest I am really confused now and will postpone a new build for a few month at least untill the dust settles and we will now what is what.

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binkievanes

amazon sells it all again

Newegg has erased all references to sandybridge and socket 1155 or chipset p69 from their site

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Vipsanius

all I know is that the Asus Maxiumus IV I bought this morning and the Sabertooth I was going to buy for another build, are completely off the Newegg site (along with many others)...also, the 2 Asus boards left on the site are unable to be accessed

before, you could click on the motherboard and it would say "out of stock" and "deactivated"...I'm guessing they've restricted access to the pages to stop the flood of hate ratings I'm sure would have been coming

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jhony_richter

Anyone know if the Asus N53SV-A1 laptop is affected?

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gordonung

If the optical/HDD runs off of ports 0/1, you should be fine. Since notebooks do not commonly have more than 2 ports, you would probably not see a problem since it is only the SATA 3Gb/s ports. If it runs off of the ports that are potentially bad, then you might see a problem manifest itself within three years. Again, it's tough to say until Intel releses more information on the issue and the OEMs/ODMs have time to digest it.

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Gutter96

The "Caminogate" scandal as well! The Original Camino chipset (the 840 iirc) was recalled as well due to memory errors. In the end all it took was one resistor to repair, but the damage was already done. I guess it's not so bad to be rollin' an 890FX right now after all! :-)

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scoop6274

Boy, do I feel lucky that I went with AMD instead of Intel. Cost less, works... hmmmmm.

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Ceadderman

Well actually Sandy Bridge costs about the same as 1090T. Maybe a bit more. I'm an AMD guy but I have to at least applaud Intel for bringing their price point down. Now if the other system manufacturers would set a reasonable price point I MIGHT entertain the idea of building a Sandy Bridge system.

Intel would have to have this issue completely resolved of course.

I don't mind issues. They come with the territory of system building. I did the NB fix on my Crosshair IV(41-43c @idle now) so it's not like I cannot work with minor deficiencies. This to me is not minor since I obviously cannot separate the layers of a MoBo to correct the issue. Nor would I want to even if I could.

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Tech-Monkey

Here is a fix for Intel, how about dropping the 4 - 3 Gbs ports and just put in 6 - 6 Gbs ports?  The ports are backwards compatible anyway.

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JohnP

Cripes! Here I am, seriously fiddling with the damn setting on my ASUS P8P67 EVO board that is two weeks old. It really, really does NOT play nice with my hard drives, esp. My Vertex2 SSD drive! Drives just evaporate from the computer after sleeping or reboot or just stop responding. ASUS has been tearing out their hair trying to fix it via the UEFI bois updates (3 in the past week!)

  Whew, least I know that it is NOT a setting issue AND I have my old i7 computer sitting on a chair right next to me!

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patrickmaher

I've been doing some research on SSDs lately and I have seen warnings about problems with SSDs with SandForce controllers having problems after waking from sleep/hibernate. Not sure if that is your problem but it might be woth checking out.

http://www.ocztechnologyforum.com/forum/showthread.php?80715-Vertex-2-BSOD-after-sleep

http://en.wikipedia.org/wiki/SandForce

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JohnP

Yeah, that sounds EXACTLY like what I am seeing so it probably is a SandForce/Intel chipset issue rather than this "degradation" problem. LOTS of teething issues with a new CPU architecture/ a new chipset/ and new mobo/ AND a new type of BIOS. ASUS is going nuts...

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gordonung

Have you been running a lot of voltage to the PCH? Intel claims that it's almost impossible that anyone could see the issue from day one so your case (if it is indeed the problem) be quite interesting.

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JohnP

Gordon, you can rest easy. Just teething problems and a overwrought poster, not a SATA degradation issue...yet...

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Vipsanius

wow, wth...I just ordered a brand new $4400 computer on newegg less than 2 hours ago...they've already pulled the items off their site, but when I called them to cancel, they said it had already been sent to the warehouse for shipping and can't be cancelled...seriously wth

 

newegg > FAIL

intel > FAIL

birds > falling from the sky

fish > turning belly up

 

this is the apocalypse isn't it???

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Saigua

G'wan, look at y'r board stats, benchmark y'r cold storage, log your BER, add alert triggers. Curate back!

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Tech-Monkey

Just ask Newegg for the RMA number now, tell them copy of verbal request to stop shipment was denied and that you will be sending documentation to president of company.  If he gets enough complaints of inability to cancel order and the cost of shipping boards back, he will figure out a way to modify order system to correct shipments.

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Vipsanius

They told me to refuse shipment, and that when they got it back, I would get a full refund.  I'll monitor the situation to see how bad it is until then.  According to the Q&A just added to this announcement, I might be able to avoid using those ports to avoid problems.  If that's the case, great!...I just got lucky as hell not having to wait a month plus.  If not, I guess I'll be sitting on the front porch all day Thursday stalking the brown truck.  Those guys are quick little boogers...usually gone before I even open the door.

 

Speaking of motherboards though, the whole reason I'm having to rebuild is because the DFI Lanboy I got 2.5 years ago decided to just burst into flames...literally...last Friday.  Even my Samsung monitor takes 5 minutes to "warm up" because of leaky capicitors.  What the hell happened to Quality Control?

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Tech-Monkey

Just ask Newegg for the RMA number now, tell them copy of verbal request to stop shipment was denied and that you will be sending documentation to president of company.  If he gets enough complaints of inability to cancel order and the cost of shipping boards back, he will figure out a way to modify order system to correct shipments.

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calhydro

 

Does this mean the customer will have to identify the defect in their motherboard? Shouldn't Intel develope a ultility to detect this defect in the affected.motherboards? So vendors will continue to sell the defective boards to customers and we end up have to deal with Intel. Has chipset revision been determined to fix the problem and how will it be advertised so that someone can avoid buying the defective boards.

Future Sandy Bridge motherboard buyer.

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gordonung

As I understand it, you don't have to identify it. If you have an existing Sandy Bridge board, you may or may not be have the issue manifest itself. The problem is that it may or may not happen and it may take three years or longer to even pop up. For the moment, board makers, system builders and Intel say use it and it will be fine as no one is seeing the bad SATA crop up from day one. Hopefully your board vendor will opt to replace your board with one with the newer spin of the chipset.

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maxzorro

I think the issue is that many vendors will unscrupulously sell the bad boards after the new ones have come out ... unless there is an easy way to identify the bad chip from the good one.

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Adromeda

Wouldn't the easy fix now to just install Sata controllers in your PCI slot? Seems like that will fix the problem :).

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Caboose

That's a fine workaround, but not a permanent fix. You still have a bum board.

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pk44

That sucks for those that have 6x chipsets! I think Intel will do the right thing since they have kind of been on a bender of making up for past mistakes. I think all chipset making companies can learn from this because it seems like most chipsets need a little more development attention anyway.

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maddingo

ouch... i feel bad for the early adopters (and sort of happy that i decided my oc'd i5-750 would do fine for now =p).  

 

hopefully intel corrects this and board partners made the situation right for people that have already bought the flawed boards.

 

so what does newegg ..etc sellers do now?  keep selling flawed boards hold them back? and wait for new boards with the fixed chipset?

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