Twitter made an embarrassing mistake this week by suspending security researcher Mikko Hyppönen’s account for allegedly sending direct messages containing phishing URLs. Hyppönen realized Twitter had unexpectedly banned his account without any warning yesterday.  He received a message from them last night with a customer-service-disaster of an explanation:

“I've unsuspended your acct.
You were suspended for using the malware URL rnyspeceDOTcom in DMs.
Be careful!
We scan evrythng for malware.”

It’s all downhill from there.   Hyppönen posted the tweet they are referring to months ago trying to deter users from visiting a particular phishing site.  He took precautions to make sure it was not linkable and even included the warning “don’t go there” in the tweet.  Not only is the post benign but its intent is actually altruistic.