T-Mobile Loses 318,000 Contract Subscibers in Q4

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Inglburt

I have been with T-mo for about 14 years now. They have a really good customer loyalty program that rewards people for their loyaly. EI, an additional $100 off new phones, and discounted plans. Although I was pretty pissed when you started wanting to charge me for hotspot on my Nexus One.

  I have dealt with pretty much all the other big companies, except Sprint, with work phones over the years. I like T-mo's customer service the best, (Verizon the worst) although I know people that have had issues with them.

 In my opinion the biggest problem they have with getting/keeping customers (at least in this area) is coverage. That has improved alot in the last few years, but it is still an issue. And maybe to a lesser extent their phone selection. But It seems to me that that is changing for the better fairly rapidly the last year or so.

  Just to let you know T-mobile, I'm pulling for you and hope to see you improve your coverage and kick some a$$ in the future.

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Queenof1

2 yrs ago, Tmo was the cheapest service for what I needed. I have 3 lines. I moved from Nextel (Sprint) because they were too high. My contract is up this fall. I will have to see if I will stay with them or not. Family Allowances is awesome since we share minutes and I don't limit my teen's minutes he will use them all up.

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Queenof1

2 yrs ago, Tmo was the cheapest service for what I needed. I have 3 lines. I moved from Nextel (Sprint) because they were too high. My contract is up this fall. I will have to see if I will stay with them or not. Family Allowances is awesome since we share minutes and I don't limit my teen's minutes he will use them all up.

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Carbon

This is Great cuz they will offer existing users like me more deals to stay and lower the prices of the plans more........8)

 

p.s. That new girl is super hot!  Glad they retired Zeta J.

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mseyf

@riopato - 

Virgin Mobile - $60/month unlimited everything (on Sprint's network)

Gotta pay for the phone up front, but if you're saving $30 a month, the payback period is pretty short.

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whathuhitwasntme

I have multiple lines with Sprint

they have a better selection of smart phones, they have better network coverage

they have real 4g as compared to the "almost" 4g of at&t and the rest of them(YMMV)

as stated already here as you add lines it gets CHEAPER!

looked at tmobile,versizon and at&flee before I went with sprint 2 years ago when I changed out of my previous contract with nextel none of them had the choices sprint did and honestly they have pretty much given me any reasonable request so far.

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Slugbait

When they lost Catherine Zeta-Jones, I had a feeling something bad would happen. They should have gone with Selma Hayek, but noooOOOOoooo....

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sdcat

They shouldn't retair Catherine Zeta-Jones, instead should keep looking for one that could replace her in the future when time comes.

Selma Hayek...she lacks a sharp instant punch for short commercial.

The new girl they found just doesn't give enough trust and responsiblility feeling/appearance in the commercial, sorry nothing against her. I would blame more on the designer and planner.

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ajaynsx

When t-mobile started that issue about sending bills with just basic details last year that was the final straw they broke the contract rules, they did not honor my request per the contract of them providing me full detailed pages on the bills.  When contracted ended they lost 4 lines to sprint.

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nsvander

What did they think would happen when they offered their cutomers the option to go contractless with a $20 a month savings?  It was a no brainer for me, lose the contract and save $20 a month on my phone bill? DUH!!!  I mean seriously, I have a full unlimited plan for $79.95 a month, the same plan under a 2 contract would have been $99.99. 

Hey T-Mobile if you are going to cry about losing contract subscribers dont offer the option to go contractless to your contracted subscribers!!!

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I Jedi

There is no such thing as truly "unlimited" data. Each carrier creates its own policies about how much data a customer gets to consume, or how fast they get to consume that data. The reason T-Mobile has been losing customers is because they don't offer the coolest, up-to-date phones as the rest of the carriers. I can't speak for their coverage, but as far as I know, they're 4th in line from having complete coverage, too, right behind Sprint!

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nsvander

I go through 5000 texts a month, 400-500 minutes, and I dont keep track of my data at all, and the bill is still 79.95 plus taxes. 

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I Jedi

Point and case, you don't know how much data you use, and I said nothing about unlimited talk and text. In fact, if you look below this post towards another post I replied to, I even stated that talk was probably well left alone; however, there are some restrictions on even that through some carriers. Point in case, there is no such thing as truly unlimited data. In one way or another, your carrier is going to protect itself from the likes of hoggers.

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riopato

Is there any cheaper carrier? Does Sprint have better rates? Who can possibly beat unlimited talk and data with 1000 txt messges for $94 after taxes! Please let me know because I don't get it!

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I Jedi

There is no such thing as "unlimited" data, my friend. For example, your carrier probably doesn't offer unlimited roaming. I'm sure it is set at 300 MB or something close. Why, because it cost your carrier money to allow you to roam on another network. As goes for using your carrier's network, there are limits to that, too. For example, heavy users, who use above the average threshhold of bandwidth, might see their service to the Internet temporary cut off. Why, you might ask? I'm glad you came to this question. The reason lies in the fact that when there are heavy users on the network, they might be impeding the "quality of service" of other customers on the network, too. It's a fair share, ride. They may say "unlimited" data, but the truth is that it is not unlimited, as this is a marketing ploy. Of course, talking is something I truly believe is "unlimited" because carriers are able to handle the demands of customers talking better than they are with customers who use data. Data isn't a new concept to wireless cell phone carriers, but boy has the amount of data being used on these networks "exploded" in recent years.

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athlon11

Incorrect, Verizon's unlimited data plan is truly unlimited and they have free nationwide roaming for data and voice. As long as you are in teh USA you don't pay anything above the $30 for data no matter how much data you use and what network you use it on.

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