Norton 360 is bug ridden

Submitted by dc45 on Sat, 08/22/2009 - 5:30am

I have been running Norton 360 on three computers for the last couple of months, and there seems to be some significant problems would-be users ought to know about before they make the leap!

 #1: 360 (version 3.0) was so poorly debugged that some menu options take you somewhere else entirely.  Go ahead, download a trial copy, and select: 'Comprehensive Scan'  Who would have guessed this button would take you to 'Backup Settings?'  There may be a way to get to the 'Comprehensive Scan' menu (no, it isn't under the 'backup' button), but I haven't found it yet.  I would have thought a major glitch like this would have been patched long ago, but aparantly Symantec hasn't gotten around to it just yet.

#2: Yesterday some sort of programming error was entered during the routine Live Update.  It results in a "Symantec Service Framework encountered a problem and needed to close" error message, after which Norton 360 stopped responding.  24 hours later, and still no patch to this latest 'undocumented feature.'  The 'one step support' no longer works either.  So after a long hold a nice gentleman a long way away explained that the program must be uninstalled, and the prefetch and temp files manually deleted.  So far the clean install seems to be working, but only after a significant pain in the a$$. 

Is it just me (I have been using Norton products since the original Norton Utilities) or has their quality control really slipped?

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Would love to read about a comparision to

Submitted by spplutchok on Sat, 03/07/2009 - 2:58am

ESET Smart Security 4. These two should go head to head...

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nothing new

Submitted by BizSAR on Thu, 03/05/2009 - 11:33am

I've been trying to convince clients of Symantec product's worth for quite a while now. This version's speed and foot print is much like the last two. They have cleaned up their act a while ago already. People just refuse to believe it.

Kudos, Symantec!

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Try for free 1 year

Submitted by MeTo on Thu, 03/05/2009 - 8:53am

For any body that has put up with Norton in the past they should get a free 1 year trial to say thankyou.

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norton won me over!!

Submitted by dracx619 on Thu, 03/05/2009 - 8:45am

i used to absolutely hate anything norton for reasons everyone knows. i decided to give 360 v2.0 a try since i was reading so many good things.

all i got to say is WOW. it was fast, didn't take long to install, runs really well and caught all the junk i thew at it all while not slowing down my machine or being a resource hog like the old versions of norton anything. so if 2.0 runs amazing, i can't imagine how 3.0 is going to be. 

 give it a shot naysayers... 

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norton won me over!!

Submitted by dracx619 on Thu, 03/05/2009 - 8:47am

*    stupid computer at work always double posts...must be cuz its a mac  :/   jk, who knows   *

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