Sony Can't Keep Up with PlayStation Vita Complaints
Sony Can't Keep Up with PlayStation Vita Complaints
Posted 12/20/2011 at 8:36am
| by Paul Lilly
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So much for a smooth roll out. Sony launched its PlayStation Vita handheld console in Japan over the weekend and is already being inundated with phone calls from frustrated gamers dialing in to complain about various issues from system crashes and lockups, to unresponsive touchscreens. The number of complaints doesn't bode well for the Vita.
According to a BBC News report, Sony issued an apology on its PlayStation site after tech support inquiries flooded its phone lines.
"Currently, our information center regarding PlayStation Vita as well as our usual customer service center are receiving many inquiries. We apologize if your phone isn't connected straight away," Sony said in a statement, according to BBC News.
Sony goes on to list some "simple procedures" PlayStation Vita owners can try at home, such as holding the power button for five seconds if it fails to start up.
According to BBC News, local reports in Japan peg the number of Vita sales at around 300,000 in the first two days since launch, and perhaps more than 320,000. For the sake of comparison, Nintendo sold 371,000 3DS devices during its launch weekend in February, though sales quickly slowed down afterward.
The PlayStation Vita will launch stateside on February 22, 2012. It's available for pre-order starting at $250.
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flash739
January 11, 2012 at 8:27pm
I am suprised Sony did not issue the same statement when folks complained about dead pixels on the PSP.
"While commonly referred to as a "defect," Sony says the off-colored pixel problem is common in all LCD screens. "A very small number of dark pixels or continuously lit pixels is normal for LCD screens, and is not a sign of a malfunction," a representative for Sony Computer Entertainment America (SCEA) told GameSpot"
h e x e n
December 21, 2011 at 6:12am
Sony is skating on thin ice as it is. This is the last thing they needed right now. They're lagging behind almost every technology available and are reluctant to try anything new or innovate.
The Walkman, and then the Discman, was Sony's last big innovation outside of bluray. They lag behind the competition in almost every way, from TV's to simple electronics like headphones, they're overpriced and beginning to lose they're edge.
limitbreaker
December 20, 2011 at 6:28pm
I'm sure a firmware update will fix most of the issues, in the meantime let's not raise a hate campaign on a product with issues on launch.
compro01
December 21, 2011 at 7:33am
let's not raise a hate campaign on a product with issues on launch.
Good idea, no reason to limit the hate to the PSV only. Sony as a whole needs more hate.
Asterixx
December 20, 2011 at 5:07pm
Vita... what a strange name for a "not ready for prime time" product. The name almost brings "Vista" to mind. Coincidence?
steevonson
December 20, 2011 at 12:15pm
Same old story.
There is no Beta, no Product Test, that can prepare for 300,000 hands simultaneously using new technology.
AntonioGarrison
December 20, 2011 at 11:36am
Sony just can't catch a break this year. It seems since the PS3 things haven't gone well at Sony. All you hear is bad news.
limitbreaker
December 20, 2011 at 6:23pm
if they look for flaws they will find it, it's almost like people are joining a bandwagon of hate on sony.
acidic
December 20, 2011 at 11:14am
i see no mention of it already being hacked to run homebrew software. its a buffer overflow problem with the psp emulator. not only homebrew but also pirated psp games
don2041
December 20, 2011 at 8:55am
To aviod these problems, don,t buy sony products. Problem solved.
jnite
December 20, 2011 at 9:23am
Red Ring of Death... Point is that all systems (console or handheld) tend to suck at launch. Their is always a problem with the software or hardware. I always wait for a system price drop. Not just because I'm cheap, but the bugs and issues with the system are usually fixed by this point.
Blaze589
December 20, 2011 at 12:25pm
Ditto. I hate buying anything at launch. Things just never seems to go right. I just let the "beta testers" (early adopters) iron out the kinks.
Brad Nimbus
December 20, 2011 at 10:29am
It always seemed to me that when there are troubles with handhelds it always seems worse.
jnite
December 20, 2011 at 11:22am
May be due to their small size. Smaller, more complicated parts may be more susceptible to malfunction than larger parts in consoles.
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