Sling Media Working on Fix for Recent Slingbox Service Issues
Sling Media Working on Fix for Recent Slingbox Service Issues
Posted 08/09/2010 at 7:11am
| by Paul Lilly
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Don't feel too down in the dumps if you're suddenly unable to access your Slingbox video streamer, you're not the only one to have this problem. In a recent forum post, Sling Media acknowledged that it was having issues, and that a fix is on the way.
"We are aware that some customers may be experiencing difficulties with logging in to their Sling Account. We're seeing the following symptoms:
- Troubles logging in to Watch on Slingbox.com or from within the desktop SlingPlayer 2.0 application.
- After logging in, the Watch page never loads.
- After logging in, the Slingbox Directory never loads.
If you're recently having any of the above problems, we apologize for the inconvenience. We're working to get this resolved quickly," Sling Media wrote.
According to a Slingbox spokesperson, the SNAFU occurred because of a "data migration process that, while carefully planned for a long time, still had a number of unexpected problems."
This all happened before the weekend, though some users are still reporting problems. Are you one of them? Hit the jump and let us know how your Slingbox is working out.
Image Credit: Sling Media
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jdocop
August 20, 2010 at 2:22pm
I have not had normal Slingbox service since August 3........they claim to have fixed the problems, but there are still many issues with connecting remotely. The whole rationale for having slingbox and a slingcatcher was so that I could access U. S. programming in Costa Rica, where I live. Each and every time that I want to watch I have to contact my son back in Texas to reset the original slingbox before I can establish a connection here. This was not the norm prior to Aug. 3, but it is now. Needless to say, I'm not watching much TV. And, sling media has shut down their forum threads discussing the issues, saying that any problems we have now, we have to resolve on our own. Disgusted? You bet.
pauld33
August 10, 2010 at 5:52am
I've been without service for a week. Worst part about it is that it seems the update is not allowing me to connect to my box, even on my home network, so if they can even fix the problem, I don't know how it will get to my box. It seems like they fried my box.
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