Seagate to Cut Bare Drive Warranties in January 2009

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spplutchok

and have a very reliable "Kick Ass" system!!!!

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Jox

The 5-year warranty is really the only reason I ever bought Seagate over another brand.

All this has accomplished is to greatly increase their competition for my hard-earned dollar.

If the warranty period is reduced, so too should be the purchase price.

 

Jox.

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spplutchok

Reports that
Seagate is having “random freeze” problems on its new 1.5 TB drives may
be more serious than the company has admitted: 1 TB Seagate drives may
be affected as well.

 

The following are direct quotes from this article:

... But then I got a note from a senior engineer at a cloud storage company:

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"What seagate doesn’t seem to be admitting is that their 7200.11 1.0 TB
drives have that same problem also.  We’ve had to remove from service
and rebuild 2 expansion servers with overnighted Samsung drives in the
last 48 hours . . . ."

Pulling servers and replacing all the drives is more than an “inconvenience.” It is a major operational problem.

It can kill your desktop RAID
A Tech Report commenter noted that this problem can kill a desktop RAID. How?

. . . the problem may cause a RAID system to think the drive has died.
The RAID system automatically removes the drive and continues to run
degraded (as designed). 20 minutes later when another drive exhibits
the problem the RAID system drops the second drive and dies.

Your data is in there somewhere, but good luck ever seeing it again.
Yet another reason to avoid desktop RAID unless you a) know what you
are doing and b) absolutely need it.

 

http://blogs.zdnet.com/storage/?p=369

 

Considering the seriousness of this issue, it is more likely that this "Kick Ass" graded company CAN'T afford to stand behind it's warranty.  Moot point really when your data is gone...

avatar

Phated1

I've used seagate drives for years and years. I still have the first IDE barracuda i ever got (about a year after xp came out) and i still use it fulltime today. Never even had windows fail on that drive.

I'll be sticking with seagate.

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GenericBob

I don't mind the reduced warranty. But I completely mind Seagate's marketing BS. The quote listed above from the FAQ is nonsensical jibberish. Notice how this warranty reduction is listed as an "opportunity to offer our customers" something. Yeah, right. And what the hell does "better align to the requirements of our partners and customers" even mean? That their partners and customers have been clamoring for shorter warranties?

It would be refreshing to read the truth for a change. Here is my revised version of what the FAQ entry should say:

We're changing our warranty terms because times are tight, and we're simply losing money offering five-year warranties. Most other hard drive manufacturers offers three-year warranties on OEM and lower-end drives, so we're going that route, too.

Honest, straight-foward, rational, no BS. That's a company I want to do business with.

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gkaurin

I believe that you are write about the 1 year warranties but that was only for the retail drives and I do believe that this is still in effect today, Thus makking OEM a much swearter deal.

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Stockislander

Most drives are obsolete in 3 years anyhow, and they won't be big enough for what you will be working on.

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Tekzel

My mind reels.  To put Samsung drives in the same category as.. well, anyone.  Samsung drives are the worst drives in the history of drives.  I would rather write my stuff out in binary on wax tablets than put it on a Samsung paperweight.  Just... wow.

Oh but, as far as drives go, I personally prefer Western Digital.  I rarely have problems with them, and when I do they are quick and easy to deal with.  

avatar

kowal

Phenom 9500........Asus M3A.......6GB corsair ram.....geforce 9800gt....windows vista/XP dual boot

 I always considered WD,seagate,and samsung comparable in quality.........but, i would always lean towards seagate because of the 5 year warranty.

This makes the WD black editions a little more appealing to me now.

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archangelx

I think that Seagate drives have taken a nose dive as far as quality control is concerned. I prefer Western Digital.

avatar

jcollins

Didn't they already do this in the past?  I seem to remember all the HD companies dropping their warranties to 1 year.  The resulting impact being that people thought that this was because there was a quality drop in the drives and the companies no longer wanted to stand behind products that were going to die early.

 Considering some of the anectdotal reports of higher than normal failure rates on new Seagate drives, it's possible they're having issues and want to avoid having to deal with warranty returns.

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