Rotten Apple Store Employees Divulge Dirty Secrets

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btdog

I agree with most comments - there are bad apples (argh - stupid pun!) in every company. I think what makes this relevant is the image Apples tries to portray - and even more so how the media portrays it.

To the mainstream media, these are not only "geniuses," but technical wizards that work for the magical, wonderful company called Apple, which is only concerned about the betterment of mankind.

The idea that these "geniuses" are competing for the "biggest crack" would surprise most people - and is contrary to the image given to Apple.

We know Apple a little more for what it is - a brainwashing, litigious corporation hellbent on the destruction of competition. Oh, and they have the best PR department in the world.

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sheenobi

lol! let not be surprise here folks. I'm sure this has been going on for a long time, even when Mr. Jobs was alive.

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RUSENSITIVESWEETNESS

I remember seeing a group of CompUSA employees playing hacky sack with a box of floppy disks in the middle of the store aisle, laughing about customers complaining.

Imagine an employee doing that in a Walmart--he's be fired within minutes.

Seems these tech retailers are mismanaged by design.

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miked6875

Maybe if Apple and most other company's paid a decent wage,not just above minimum. They could get some good employees that actually cared about the company,product and the customer. It's been said. YOU GET WHAT PAY FOR!!!

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btdog

Apple "Geniuses" are actually paid more than the typical employee in that type of position - with starting pay well above minimum. So, no, paying them MORE only means you're paying the same people more to destroy the inventory.

I don't know where the breakdown occurred, but many people just aren't good employees. No respect for the customers and even less respect for the company signing their paychecks.

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bpstone

This stuff happens a lot at various retail locations besides Apple stores. Lazy, conniving and aggressive people are everywhere.

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lumpoco

Apple has a large following of devoted customers who eat up everything Apple serves them. This allows Apple to overprice their items and make a ton of money. But unfortunately Apple does not spend enough money hiring people to work in their stores. Instead the quality of workers they hire is akin to the ones I'm experiencing with several temporary workers I "hire" for my work. These temps have no experience, are lazy, stupid, tardy (that means not being on time for work) and use foul language. Apple seems to have even worse hiring practices because they tend to hire losers, tools, and people who don't take pride in their work....nor do they take pride in Apple products. Can you imagine the uproar Apple customers would exhibit if they found out that they could not get their Apple products right away because inventory is out of stock and it's all due to a bunch of employees destroying Apple products to amuse themselves.

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w2ed

OHMYGOD!!! APPLE EMPLOYEES NORMAL PEOPLE!!!

Before anyone jumps the gun: If I were the boss of any of those employees, they'd be out of jobs. Does not matter what company you work for, destructive or illegal behavior is too big of a risk for any company, no matter how big.

That said, I fail to see how any of this should be news to anyone. If any of those antics were caught by people at a small shop or computer company, chances are the company would either go belly-up or do as I suggested, hoping to avoid negative backlash that could hurt the company in general. They also have a lot more to lose, as any of those things, once leaked to the public, could be a potential deal-killer to their customers.

However, Apple has become big enough now to do like Best Buy and McDonald's has been able to do for years: ignore it. Until this report, the most those employees might have received was a slap on the wrist and a little lost pay - chances are, there's now going to be some firings, since publicity like that is a publicity risk to them. Likewise, although it will be in whatever training they get, unless it gains publicity, it will largely be ignored.

I'm not saying Apple SHOULD NOT hold their employees under better accountability, but this isn't news. No one gets as big as Apple without a little dirt to show inside - pointing out that dirt out may clean it up, but it's not going to prevent the next splotches or uncover all traces of it. Whoop Tee Doo!

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lumpoco

So you are saying that if I want to succeed in business I must do evil things. I have always heard that business is a cutthroat industry, but to hear you say that businesses must do some dirty deeds in order to be successful gives the impression that companies that are not doing bad things are not trying hard enough to succeed.

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w2ed

About the only must I'm actually going to use is right here: You MUST be misreading it, because that is not at all what I said. For all of the millions of companies out there, you should not need to do evil or dirty deeds to succeed. Humans being what they are, however, you're not going prevent all of the people too immature, irresponsible, disrespectful, or downright evil from being hired, nor are they always going to be punished/terminated when they do screw up.

What I AM saying, though, is that it's not newsworthy. Plenty of large, "Good" corporations that are held in high esteem have morons and jackoffs who pull similar stunts, and who get away with it. Plenty of other companies, some as large as, some not quite, have similar security risks, some of which have had worse infractions and abuse. Nowhere in any of my comments do say that the behavior is okay, nowhere in my comments do I say that it's acceptable - in fact, I've even stated that, had I been the boss, they'd be looking for a new job.

I'm sure many of us, as first or second jobs, had a "bottom-rung" job at a popular company. We've had to deal with these kids (not in reference to age but to maturity) who do this stuff all of the time: They spit in people's foods, misprice or damage stuff that's supposed to be stocked, cuss out the customers, not caring about the impact it will have on your job or the company as a whole. The fact that Apple hired a bunch of morons who SHOULD be working a drive-through someplace asking customers if they want fries with it IS NOT surprising, and hopefully said employees already have or will lose their jobs.

However, the fact that they did hire these people is simply not newsworthy - let me know when said idiots are higher up in the corporate chain.

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relaxed911

It's not the state of the company, brand or the stores, but the state of our society today. To think that this story should change anyone's perception of the Apple brand is a stretch.

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DeltaFIVEengineer

+ 1,000,000,000

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DeltaFIVEengineer

Feed the beast, MaxPC. Feed the beast.

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gendoikari1

Scumbag company has scumbag employees.

News at 11.

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Scatter

This sounds like every retail store in America. I don't know why Apple is being singled out. Oh yeah, haters hate Apple.

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Sir Hobbes3

If you're an Apple fanboy why exactly are you on maximum, wait for it, .:PC:.????? This isn't maximumMac.

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Scatter

I don't consider myself an Apple Fan boy. My PC is a home build PC and my last Apple computer was an Apple IIc. I just don't find the need to bash apple just because they're successful.

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DeltaFIVEengineer

This may come as a surprise to you but I'm sure he *GASP* uses a PC.

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w2ed

Not every person who defends Apple is a Fanboy - same thing with any other popular thing. (Some of us don't have a side, and don't mind pointing out the idiocies in every computer company.) Likewise, there's plenty of things Apple Fans can learn from you PC nuts that will improve some of their computing - something I'm sure Apple is trying to stamp out, using laptop parts and making upgrades more difficult.

I like Apple products. That doesn't make me a fan boy of Apple, as I sure wouldn't use a PC to type this on if I was. I don't think anyone should be criticized with childish comments when they stick up for them, either. Grow up.

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PulsePCTeck

This kind of stuff happens every where! Quite honestly, I hate when people who work with food also smoke! The fact that smelly smokers are serving food in restaurants, for me, constitutes enough justification to never eat out.

We're not particularly fond of Apple in this household. The last one I owned was an Apple 2E. Things like this may anger a select number of people. Unfortunately 85% of our society are ignorant to begin with...

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jesse_n_sf

You sure do create your own Anxieties. :-(

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RGCook

These stories with related criminal behavior by employees turns up frequently lately. Whether it's abuse of packages by carries/sorters, or simple theft of property.

It's important to place accountability on the individuals committing these crimes rather than imply the company itself is at fault. It seems imbecility is eager to ride horseyback on bias.

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fizbain32

"Character is doing the right thing when nobody's looking...." - J.C.Watts

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warptek2010

Share price = over $600.00. You do the math.

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pastorbob

Not surprising in the least. Extremely overpriced just like all things Apple.

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Scatter

Yet people line up to buy them. Go figure.

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pastorbob

Never have figured that one out since I never have and never will own an Apple product. But then again people line up to get the best bargains on Black Friday and I've always thought that was ignorant too. Same mentality at work in both instances I guess.

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DeltaFIVEengineer

You shouldn't be surprised that we live in a consumer culture.

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TrollBot5000

"To be fair, these and/or similar incidents happen all over the place; they're by no means exlusive to Apple." there's always going to be douchebags that work in retail doesn't really matter what company it is. I've heard stories from someone that works for UPS about employees kicking packages around too. I'm guessing the "selling drugs" thing is probably just some manager buying a sack of weed. big deal. omfg an apple manager gets high call the dea!!! I mean it's stating the obvious that anyone kicking phones around or stealing should be fired on the spot. Welcome to retail where sadly nobody gives a shit they just work there.

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harz3000gt

OK, so let me get this straight. By your logic, because "it happens everywhere," we should just let it slide? Because so many people are shooting other people these days, should we just let that slide as well? Because so many women get raped, perhaps we should just let that slide? Do you get where I am going here? There is no friggin' sense of responsibility or accountability anymore because everybody simply thinks that since it is so common they might as well get a slice of that pie.

Well F that. Simply because somebody leaves the keys in the ignition in a $100,000 Mercedes while they go in and buy a Big Gulp does not give me the right to take the car. Simply because idiots working at UPS or Best Buy are being cocks does not give idiots working at Apple the right to do so as well. Everybody is responsible for their own actions and there are consequences for each and every one. It's time people started to figure that out and stop being such bastards.

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TrollBot5000

First and foremost I was quoting Paul as you'll notice the quotation marks. I was simply pointing out the fact that this type of behavior happens alot of places. That Apple isn't special. Second of all if you go back and re-read my comment you'll see that I stated that employees that act like that should be fired on the spot. So how does that get misconstrued as a non chalant attitude of "letting it slide" The only thing that didnt bother me was the part about management buying drugs from an employee which most likely was just weed. Even if it was an actual hard drug or pills or whatnot then it's really nobodys business what a grown adult chooses to put in their bodies or not. IAnd again that happens at alot of other places too again Apple is not special in that regard either. You sir need to take a remedial reading comprehension class because you didn't understand what I typed at all.

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kitsunekaji

Yep, people just "work" there. They are not interested in companies to a great degree, since the companies aren't really interested in them either.
That's what you get when you put the love of money over the love of people.

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RGCook

Employees admit to criminal behavior and you conclude it's the company's fault owing to their "love of money". You should serve on the supreme court.

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John Pombrio

non-story. I could give examples of retail that I worked in. I guess it is only because "Apple" in in the title...

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chart2006

Keep in mind the level of diversity in its products and number of retail locations compared with the amount of horrific stunts done. Apple stores sell nothing but iDevices and Macs while other stores sell 100k plus items. Additionally there are only about 100 Apple stores in the country compared to thousands for some. When we’re hearing about the level of corruption as suggested by the article across the country you have to wonder what is going on as it shouldn't be this hard to control it. Of course this happens in other stores but many put in place very strict guidelines to reduce shrinkage (including micromanaging) thereby reducing these types of incidents. Furthermore many of these retailers do not have access to the amount of data Apple stores keep in their possession. In order to gain access to that data I'd have to know the customers passwords not just their name as indicated in the article.

I’ve worked at two retail stores in their mobile departments and one thing we always did was wipe the data from any phone in front of the customer before taking it whether it be for a warranty/insurance claim or the customer simply selling their phone back. One other aspect is at many of the larger stores there is considerable amount of oversight to prevent such infractions. The point is there is a significantly higher percentage of corruption among Apple stores as compared to other big box retailers because the lack of control and proper security measures. As much as most of us hate it micromanaging has to be done in some places and where personal data is being accessed that is most definitely one of them.

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w2ed

The problem with this isn't the number of stores or what products they sell - it's what they have for their corporate structure. Likewise, comparing the Apple Store to the likes of H. H. Gregg, American, or Best Buy is not exactly an accurate or fair comparison. I'd compare it to a different company: Disney.

Like Disney, Apple's products can be found in other stores, as well as online. Like Disney, it has other avenues of revenue (the iTunes Store, as well as the accessories for its products found on the website and - last I heard - in store.) Like Disney, it has a mountain of revenue coming from all of these sources that it can fall back on.

I'm sure some of you can come up with other examples - Sony, for instance, competes on all of the same levels as Apple, and does almost all of the same things. In terms of business structure comparisons, Disney and Apple are the two closest, in spite of being two completely different companies selling very few of the same products.

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thechipper

People forget that there is a massive amount of sensitive data openly available to an employee when you repeat shop with any company. Recently people were outraged to find that Facebook was selling non personal data to marketing and advertising firms even though retail stores had been doing that for over 50 years, and often with more sensitive data than you would be comfortable with.

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Paul_Lilly

I'd venture a guess that not one of them is the world's most valuable company with a rabid consumer culture. So in that regard, yes, having "Apple" in the title makes a bit of a difference. ;)

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Bad-Karma

Paul,

Just one question.

Do you ever sleep?

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Andrew.Hodge

Don't judge him. I love waking up in the morning and having a good eff-apple story to get the day started off on a good note.

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Paul_Lilly

Only when driving.

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w2ed

That, sir, is a sick and scary thought... LOL

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