Paypal Quietly Adds New Fees to Personal Accounts
As if Paypal critics needed any more ammunition, the online payment service has been assessing new fees to personal accounts since June, and you probably didn't even know about it. That's because the fees -- 2.9 percent on purchases marked "goods" or "services" -- were only announced in an email that said they had changed their Terms of Service (ToS), but you had to actually go read re-read the ToS page to be made aware of the fee change.
Sounds rather sneaky, doesn't it? But according to Paypal, there was nothing underhanded going on.
"We didn't want to make a huge formal communication out of this pricing change, because we weren't really adding any fees, and we were hoping it would be a more useful experience for people," said Charlotte Hill, Paypal's PR manager.
Take from that what you will, but we've heard slicker sales pitches on used car lots, and you probably have too.

Image Credit: makeyougohmm.com
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jcollins
August 12, 2009 at 6:45am
I'm confused as to what you are saying there. You are saying that there's no fee, but you verified on the Paypal site that there's a 2.9% fee as mentioned in the article?
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bloodgain
August 11, 2009 at 11:26pm
I love when companies refuse to learn from history, good or bad. Do you know why Visa has been so successful? Because they don't charge the consumer -- they charge the merchant to be part of their "network".
If you make it more convenient and/or safe for a merchant to receive payments for goods or services, the merchant is willing to give you a small percentage of that sale (hey, that sounds like what Paypal was doing!). If you charge the customer, he will just stop using your payment method. You can already see this at places where they try to push all the costs on the consumer by charging 3% or $2.50 for all credit card transactions -- their customers will either bring cash, check, or directions to the nearest competitor.
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Queenof1
August 11, 2009 at 5:04pm
deleted because Windows Mail determined that the originating address was suspicious. Funny, I never got that warning with any other true Paypal email message. Going to read the ToS and prolly cancel my account. I dont Ebay anymore either. since now they are the same company, the seller pays several times - to list the item, final value fee, and a percentage of the total amount if being paid via Paypal.
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bandeezee
August 11, 2009 at 1:24pm
So, this mean pretty much anything you purchase from a website is going to get charged an extra 2.9%? What a rip. The only reason I used Paypal is so I didn't have to type in my credit card number when I bought something. Now my bank lets me create alternate credit card numbers with limits as to how much can be spent using them and a time limit as well.
I still liked using Paypal because of the convenience, but this NEW fee is just a reason for me to start using my bank more instead of Paypal. I don't think Paypal realizes how much business this will cost them once people start becoming more aware of this fee.
EDIT: Now I"m confused, after visiting their website here: https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-fees-outside. It says that purchasing items is free. It says you are charged 2.9%+.30USD when you make a personal transfer from your credit or debit card or Paypal credit. So does it charge me 2.9% on new purchases or not???
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PCIV
August 11, 2009 at 12:56pm
This isn't a new fee for us Canadians because we've always been ripped off through the exchange rate anyways.
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cigar3tte
August 11, 2009 at 12:48pm
So has this always been in existence, or is this in addition to the
2.9% we already pay on goods sold? Seems now they're charging the
buyer 2.9%, AND the seller 2.9%. Can someone verify?
"Ass so fat that you can see it from the front" -- Mos Def
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jasonc
August 11, 2009 at 12:32pm
I didn't receive an email about changing ToS. Just deleted my paypal account though - credit cards work fine anyway. 2.9% is a ripoff!
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Psybear
August 11, 2009 at 12:17pm
"We didn't want to make a huge formal communication out of this pricing
change, because we weren't really adding any fees, and we were hoping
it would be a more useful experience for people," Hill said.Charlotte Hill is a perfect example of everything that is wrong with American business. Lying, deception and wordspeak will destroy us.
The cover up is usually worse than the mistake. But nobody learns.
Adios, PayPal
via con diablo
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Andrew Perkins
August 11, 2009 at 11:39am
If adding a 2.9% charge isn't a fee... how does it create a more useful experience for customers???
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nekollx
August 11, 2009 at 12:11pm
well my bank account was kinda heavy
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