Palm on Earnings: Brace for Bad News
While there is no gainsaying the fact that the Pre did lend a fatally rudderless Palm some direction, the much anticipated forward thrust is an entirely different matter. The impetus that Palm hoped to receive from its dapper webOS products hasn't materialized. The Sunnyvale-based company has lowered its guidance for the current fiscal. It blamed the move on lower-than-expected sales of its new webOS-based phones.
“Since the quarter has not yet closed, it is too soon to offer exact numbers, but we stated that we expect to report revenues for Q3 between $300 and $320 million. We also announced that we expect our revenue for this fiscal year to fall below the guidance we gave to Wall Street, which ranged from $1.6 to $1.8 billion,” CEO Jon Rubinstein announced in an internal email meant for employees. Its full financial results will be announced next month.
Rubinstein clarified that the the abrupt announcement was being made in order to “prevent a surprise for Wall Street when we announce quarterly earnings in March.” But this announcement did take many by surprise and sent its shares down south. Its share price dropped 13% on the news before eventually making a bit of a come back.
The company is currently pursuing a new strategy to improve sales. “To accelerate sales, we initiated Project JumpStart nearly three weeks ago. Since then, nearly two hundred Palm Brand Ambassadors, supplemented by Palm employees from Sunnyvale, have been training Verizon sales reps across the U.S. on our products.” It clearly believes that lack of awareness and Verizon's poor handling of its products are the two major factors hampering sales.

Image Credit: HandCellPhone
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Danthrax66
February 26, 2010 at 4:55pm
I like the pre better than the iphone and the droid. I wish sprint had the pre+ though the extra ram would be nice. But I have no complaints about it.
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JanSolo
February 26, 2010 at 3:15pm
I'm a former Palm and Apple employee, Palm and iPhone developer and I've had issue with releasing anything for the webOS since volume is questionable. Therefore, I sent an email to Jon Rubinstein explaining that a lack of a story for the webOS makes it tough to recommend to anyone who's in the market for a phone and tough to want to develop for. We know what the narrative is for the other mobile handsets out there, eg: Blackberry is about enterprise messaging, iPhone about media consumption and user experience, Windows Mobile is portable Windows (basically) and the Android is about Google power (and nothing special interface wise, though since it feels like a throwback to old versions of Windows Mobile at best). But the Palm? It's hard to say. Sure, Synergy can pull from social networks to complete it's address book, but beyond that, what is the story to the consumer? It's not media, it does not seem to be messaging, the user interface is not mind blowing, hell the webOS moniker is questionable at best since the phone doesn't seem to be connected to the web (eg: no push notifications for social network updates ala MotoBlur), so what is the value prop to the consumer?
Jon responded to me by simply thanking me for the feedback, but clearly I am no one so there's no reason to defend Palm's position or spell things out for me.
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violian
February 27, 2010 at 7:55pm
Yeah, I totally agree with you. There's nothing UNIQUE about the Pre. There's nothing about the Pre that would make a consumer go "Wow, I gotta have that functionality!" I'm sick of my Pre already. For Yahoo mail, I have to manually retrieve the mail everytime...the push-thing hasn't been working since day-one. The text-message thread-thing is horrible. Sometimes, when I want to go back to a text message to see what day we had that particular conversation per-se for business-related matters, all it would say is "Received one week ago". I mean, how hard is it to just have a date-stamp on the text-message? My cellphone from 2004 could do that.














