Newegg Hurts Best Buy's Feelings, Receives Cease and Desist Letter

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dl49

And boy, does the shoe ever fit Best Buy in the Newegg.com commercial! My experience with Best Buy computer staff has been close to what is depicted in the Newegg.com commercial -- seriously. They don't know squat, technically speaking. A few really know their stuff, but most have received minimum training to simply sell you the most expensive hardware possible. They don't understand much about the hardware.

The one time I had to speak to somebody at newegg.com, she was most knowledgeable -- of course she may have been able to look up the answer to my questions, but her answers were so prompt I think she had far more than just a glimmer of understanding and knowledge. Your best source for help at newegg.com is the comments posted by users of the products in which you are interested. They've steered me away from some duds (like OCZ's highly-rated solid state drives that tend to break down way too frequently) and to other products that perform beyond expectations.

As a lawer, I feel confident in wirting that Newegg.com's commercial does not defame Best Buy at all. The truth is the best defense.

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x1unreel1x

 The BB near where I live was still selling Tabula Rasa (MMO) a year after the game was canceled,

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Vad3K

Best Buy should suck it up and deal with it.

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level1paladin

Most Best Buy employees don't know dick and often act that way as well.  They lie, stretch the truth and are basically salesmen first.  We know this.  We also know this is a slight on Best Buy and really any other Brick & Mortar store.  Keep up the good work New Egg.

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mysterymantis

I do most my shopping on newegg for tech.  I do like to pop into BB just to browse around, and keep an eye on market prices.  It's just fun for me to be sourounded by cool stuff like that. 

 

I like microcenter a lot more than BB, but the closest one to me is about 100 miles away.  :(

 

BB's staff is almost completely uselss.  I had one tell me that their top of the line PC was a single core intel that my laptop ran circles around.  When I asked him why it was the top, he said, "becuase the graphics are tight!"  The onbaord graphics, and I'm pretty sure there was no slot for upgrading to a dedicated card.  Not that you could, as I'm sure the PSU was a POS.  Thing was a web browser with a tower attatched to it...

 

In any case, suck it BB.  You are a fossile, and idiots will keep on buying from you anyway, becuase most people are too scared to shop on that there internet.

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whathuhitwasntme

you want a warranty? squaretrade has a great one for you, and its PENNIES on the dollar of the one they sell you in store and BETTER! if they cant fix it, they refund your purchase price. PERIOD

you went to best buy for a "CHEAP" cable? as if, any store that can sell you a 30 dollar HDMI cable with a straight face should be taken out back and beaten before being shot in the head for larceny. MONOPRICE for the win, last HDMI cable was 2 dollars from them!

 

the egg is awesome, I shopped with them before they changed their name to newegg, however they are not always the best price on SOME things like cables an such. But, if you want INDUSTRY LEADING CUSTOMER SERVICE with out a hassle EVER? newegg pwns the competition everyday of the week.

well them an monoprice, I had to call them last week over a patch cable I got for my ipod to my stereo it was only getting mono not stereo, they emailed me back, no worries, toss that one dont send it back, a new one is enroute here is the tracking number have a great day. how can you not like that? for a 60 cent 6 foot patch cable that best buy wanted 12 dollars for the same cable! yeah I like monoprice they are awesome if you got any kind of accessory needs

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Kinetic

The truth hurts huh best buy? Granted some employees there are super nice, but most are useless. I've been told by the geek squad at my local best buy that mole to SATA power adapters don't exist. "It's one or the other" A blue shirt told another customer "they don't make old keyboard to usb keyboard adaptors" when he asked about buying a ps2 to usb adaptor. And my personal favorite, two different agents had no idea what thermal paste was, and told me they didn't sell it. Despite the fact that I found it on my own later. I buy everything online now.

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IFLATLINEI

Whats offensive is that best buy hasnt addressed the problem above. Their sales staff dont know dick.

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Wingzero_x

One thing that does concern me, is I hope Newegg isn't referring to all their user reviews. Because I think we all remember the classic "cutting off the top of a CPU heatsink to get it to fit in a case", "The sticky risdue left on the RAM sticks when the metal protector sleeve was removed".... and if you ever look up one of their "filler" items like MOLEX Y-cable. Some of those reviews are intentially piss your pasts funny! Plus I hate people that review defective items. 

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Wingzero_x

In my life I don't believe I will every forget a couple of gems I've overheard while shopping there.

1. (circa 2003ish) Customers were looking at buying a PC that would be good to play games on. When they began looking at a PC with a AMD Athlon 3000+ and a Nvidia card, the sales person told them that a computer that had an Intel P4 with Intel "Xtreme" graphics was better!

2. (circa 2005ish) Customer asks sales person what the difference between "Battle of Middle Earth" on DVD verses CD. The classic response he got; "The DVD version has better graphics."

Seriously though most the time I go there to get some CD, movie, or game, but usually end up just walking out because they always have the longest times... I really miss Circuit City in that regard. 

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flatlinebb

Does the TV show "Chuck" offend Best Buy? Because the Buy More store looks very familiar....

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fuzz_64

I'm torn.. on one hand, it's completely obviously targetting Best Buy and making them look worse than they actually are (yes, there are bad salesmen there, but every chain has them).

On the other hand, the only people who know what "NewEgg" means probably doesn't do their main shopping at BB anyway.

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Pody

I recently went to a Best Buy looking for a harddrive for my modded Xbox1.  In order for the drive to work there is only one requirement, it must be able to be locked.  The employee looked at me as if I were speaking a different language.  He told me that any drive would work.  That's when I found a local store that sells used PC parts, and has people working there that have all the knowledge needed to answer any question I throw at them.  I am now a happy repeat customer.

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livebriand

Oh, and they really aren't that knowledgable. For instance, I read a story about Best Buy's Geek Squad service setting up a router so it was on channel 6 - the same as the neighboring ones, causing issues.

Recently when I was at a Worst Buy, I saw the IP addresses on several display laptops had been set manually and they were interferring. I think I know who was behind that. Haven't they heard of DHCP?

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livebriand

Best Buy is overpriced, plus they force their employees to get people to sign up for Best Buy rewards cards or if they don't meet the quota they get fired, and now this? That's it, I'm sticking with the 'egg. Best Buy doesn't even have that much tech selection - Frys is better there.

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brooklynboy

I think that Newegg hit the nail on the head and drove it through the

bullseye.

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dougau

When I first saw this commercial I thought it was a Wal-Mart employee but come to think of it they know more about computers than Best But employees do. ;)

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Queenof1

zing!

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Nyarlathotep

Before internet shopping really took off BB was the only place I could buy PC stuff locally. I don't know how many times I would overhear a sales person giving flat out bad advice to a customer either because the sales person was stupid or trying to upsell. I politely intervened a couple of times and was asked to leave the store each time. This spring was the most recent time I went into a BB. I had just purchased a new plasma TV (from Costco) and was looking for a calibration/test pattern disc. I couldn't find one and against my better judgement asked an employee if they sold them. He said it didn't matter if they sold them because I was not qualified to perform calibration but he could definitely send the Geek Squad out for a fee. He could have just said no and not insulted a customer. 

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schneider1492

how could he possibly know your qualifications?

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flatlinebb

I just saw a calibration dvd hanging on the shelf at Fry's while looking for an audio cable.

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chadb107

The only use I have for best buy is to go into the store and actually put eyes on a product before going home and ordering it somewhere else that is allways cheaper. And it allmost isn't worth it considering the fact that i have to put up with their sales force which is usually less than knowledgable about any given product. And they are more concerned about me waking out of the store with something and purchasing one of their overpriced and worthless extended warranties than really helping me find what I want.

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FKSSR

Neither.  I think it's fair for NewEgg to have ads like that (especially since they may be true), but I also think Best Buy has the right to respond to try and keep some credibility, though their response may just make them look worse.

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Omegasupreme80

I rage when I get BB gift cards, because that means I have to buy something there. And they always ask if I have a rewards card, which I don't, and ask if I want to sign up for one, and for the sake of civility I always answer "No" rather than "Dear GOD no, not if you paid me!"

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Conin

What's the big deal?, the TV Ad only shows the truth.

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vig1lant3

Wow...the truth really does hurt!  Poor Best Buy and their slovenly, slow, employees.  Long live the egg!!!

 

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devastator_2000

My thoughts exactly.

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grinbills

Reminds me of the last time I was doing some serious price and product comparisons at my local BB.  The kid kept looking at the product tags, then going to the intranet, then going to the internet, then calling someone else over to answer my questions.  I had to interrupt him before he went for a Geek Squad member.  I came home and ordered the item from Newegg.

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andresau

As a former BBUY employee and a current Newegg fanatic: Newegg +1 FTW!

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TerribleToaster

 

All these negative comments are hurting my feelings.

I'm going to have to ask you guys to cease and desist.

Especially all of you from Tennessee, least you be hanged for posting content that is emotionally distressful.

 

....

 

Nope, couldn't type that with a straight face.

 

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ghost6007

I have shopped at Best Buy plenty of times and to be honest so did probably a lot of you; however most of the members who post here are tech savvy and may very well be more knowledgeable than the average Best Buy Geek.

Most of us who NewEgg probably walk in to Best Buy; go to the product we want and walk out, ignoring the sales warranty or the Geek offers because we know what we are getting.

The point that NewEgg is trying to make in its ad is that if you are a common person, you get better reviews and advice from NewEgg customers rather than a kid at a tech store, which happens to be true. I don't see anything wrong with that, just case the kid in the Ad is wearing blue does not make it Best Buy, too bad Best Buy can't take a joke!

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kiddcreole99

So what if the commercial is targeting Best Buy directly? Seems there was a very popular series of TV ads that not only insinuated that the PC/Windows was the intended buffoon, several commercials started off with "Hi. I'm a MAC" and "Hi. I'm a PC", at which point "MAC" went on to criticize several pain point that folks had/have with Windows. The "PC" seemed to be a complete dolt. That was a direct shot at Microsoft, yet the commercials continued.

If that is allowed, then Best Buy doesn't have a greedy, overpriced, uneducated leg to stand on.

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Queenof1

This.

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bloodgain

I hope you're still checking the comments.  NewEgg responds (also from their Facebook page):

http://www.facebook.com/notes/neweggcom/our-response-to-best-buy-take-it-from-the-geeks/10150331332168572

 

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ShyLinuxGuy

Worst Buy cannot compete with Newegg on price and service. Sometimes they have good deals, I bought my lappy there, but as far as service, noooooo. You and I are not going to need someone knowlegeable to assist us, we really don't need assistance at all. But Worst Buy's customer base is for newbies and intermediates as the majority, and the people on the sales floor don't seem very knowledgeable at all. If they know what an i7 is or what the difference between 720p and 1080p is, chances are they got that information on a short little script card to carry around.

A while back, I applied for a job at Worst Buy/Geek Squad. I interviewed and was hired two weeks later, but right before I was hired, I had accepted a job at an independent (non-chain) computer and IT shop. The pay was $12.00/hr (versus the $8.00 minimum wage), it's much more personable, and you don't solve issues by scripts and "magic box" CDs. Not to mention I've gotten the chance to do networking and servers once in a while, and it's a *great* learning opportunity. I've been working there almost two years and it rocks. The HR manager seemed hurt after I told them I took on a job somewhere else.

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joel1981ia

I love Best Buy - the STORE...

I like being able to go in and get items without having to wait for the whole shipping process for items that I need more quickly than online merchandisers. However, I do NOT go to Best Buy seeking knowledgeable information beyond 'Which way to the bathroom' or where to find a component that I am needing to buy (using basic terms, of course) because they do not employ true geeks there as a general rule. If you know what an IRQ is or the true differences between a router and a switch they usually consider you 'overqualified' (in other words, they don't want to pay you a penny more than minimum wage).

As for their 'Geek Squad', if they were true geeks and Best Buy had proper staffing, they shouldn't have to send a computer off for every little thing leaving you without a computer for 2-3 weeks sometimes 4.

This does seem to be pointed at Best Buy, but it is a realistic situation (I have seen their employees dumbfounded several times by customer questions.) But to combat this problem, perhaps Best Buy should consider making sure that to work in a section that the person representing the company name know a little bit about what is in that department around them. In the IT world, I have to 'dumb things down' for the people I am helping, I shouldn't have to 'dumb things down' for the people who are supposed to be helping me.

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noobstix

Best Buy is overpriced and they only know as much as the next person when it comes to tech.  I once asked about whether they had the Datapoint (or similar) software and hardware and they showed me a friggin' mobile phone charging cable (I ended up buying the software at Fry's but later returned it and got a full refund after not getting it to work with my phone).  Also, their selection of computer hardware sucks compared to a certain other retailer I go to for my stuff.  The only things I've bought there were DVDs and PC games (I have to get some use out of my *free* Best Buy card).  For the cost of a high-end video card at Best Buy, I could get the same video card as well as a CPU+mobo combo at Fry's.

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Ryan5609

I would like BB much more if it wasn't for all there BS warranty practices and worthless "optimization" for those less tech savoy individuals. Charging people to remove pre-installed bloatware should be a crime. And their warranties are overpriced and worthless IMO.

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BluePhoton

Just read the cease and desist letter...

Best Buy can only wish that their services were confused with Newegg...

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Deviate

Best Buy is a joke.

Among many other reasons that it's a terrible company, they rake in customers money, then treat them like garbage. Overcharge for services, most of which are way more than what's necessary. Charge pricey "service" or "replacement" plans, then if a product legitimately fails within this coverage period they come up with any excuse they possibly can not to honor the plan.

When BB first started popping up back in the early/mid 90's it was pretty cool. Didn't take long for it to become a sespool of corporate greed and operate solely on ridiculously opressive sales tactics and customer service got thrown out the window.

Newegg should basically just tell them to take their guilty conscience and jump off a bridge.

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bling581

I completely agree, but don't feel sorry for the idiots who pay for their overpriced goods and services because they couldn't bother to do some research before they reached for their wallet.

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chart2006

Anyone remember the low price of $25 to have your PS3's firmware updated??? ;-)

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szore

If bust buy can't take the free market heat, they should leave the kitchen.

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D00dlavy

I'll confess:  Best Buy has helped me on occasion.  Once, when having issue with a PSU, I met a really knowledgably tech there who gave me some pretty good info.

In college, I used to think they were a pretty worthless store.  They've improved.

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chart2006

Every so often you'll find a knowledgeable person but it's rare.  I'm confident that BB looks for people who have no experience and refuses to higher anyone with experience and knowledge for a reason.  I believe it has to do with "molding" that employee to be what they want.  I worked at Wal-Mart in electronics at one time and on many occasions called out some of the issues associated with their consumer electronics training elements.  While at a training conference for my district I called out a problem at every station.  My DM was impressed with my knowledge but was frustrated with me at the same time.  While at the Audio/Video training station (which is all a joke) the instructor asked me to change the color scheme of a particular HDTV.  I pressed just one button on the remote to change it.  The instructor looked at me as if I magically did this.  They asked how I did this without going through the menu as they were thinking they had me on this problem.  When I explained to them the capabilities of the remote they felt dumb because even the "instructor" didn't know you could change the scheme via the remote so quickly.  I had to explain the difference between RG-59 and the various kinds of RG-6 coax cable to the digital coax based on S/PDIF and its optical TOSLINK counterpart.  It was all quite pathetic.  I made one mistake by not signing out for lunch in time and my DM had me fired.  Ironically my manager was in tears when she had to fire me but the district manager just hated me because I called them out so often...

 

I know I just ragged on WM but in the respect of "mind melds" lol I think BB wants inexperienced people in order to mold them into their perceived image is all. 

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Deviate

Occasionally you'll find an actual knowledgable tech working there. Very rare. And it's a shame because those deserve to work for better.

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jherrlich

That's why you don't find them.  They do deserve to work for better.  BB won't hire experienced people because it costs them too much.  More experience demands better pay or they have retention problems when that person finds a better job.

They're probably trying to avoid what happened to Circuit City.  I think thier downfall can be directly attributed to what they did to their more experienced employees.

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hammeredtoast

Of course it's an attack on Best Buy. Of course it is.

 

Don't do things to warrant it, you godforsaken puppet-corp, and you won't be targeted. For instance, don't hire specifically "slovenly and uninformed" employees. It makes you look bad.

 

Slovenly and uninformed? At best.

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someuid

Kmart employees also have to wear blue shirts, as do Wal-mart employees.

Someone tell BB to go jump in a lake.  As someone who does leave informative product reviews on NewEgg.com, I am offended that BB thinks I'm not better than their minimum wage, 30 hours a week employees.

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bling581

Overly sensitive. I think anything is fair game as long as they don't directly mention Best Buy's name or use anything that's copyright material such as logos. I think they're being overly sensitive because they know it's true. I rarely ask them for help because most of the time they don't know or make up some bogus info. I've listened to them try and sell things to other customers and they make up bogus info or stretch the truth.

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