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From a semi-conspiracy theorist standpoint, it seems pretty obvious that Netflix wants to phase out its DVD business entirely by weaning all of its subscribers over to its streaming-only plan. If Netflix truly wants to go all-in with its streaming service -- and it should be noted that company CEO Reed Hastings has never been bashful about Netflix being primarily a streaming service going forward -- it will have to overcome certain challenges, one of those being the persistent outages that so vex its subscribers, like the one that took place over the weekend.
Netflix ackowledged in a Twitter post on Sunday that some users were "having difficulty streaming," apologized for it, and said a fix was in the works. Hours later, a follow-up tweet let subscribers know the service, as promised, was back up and running, and again apologized for the snafu.
Netflix's apologies fell on mostly angry ears, as evidenced by the thousands of comments on the company's Facebook post confirming the outage.
"They only released an update on the outage (mind you after it was fixed) to stop the price hike news from going to 80K+ comments, not because they care," Facebook user David Hamlin commented. "2K people may like your slowness in a response (streaming went down at 5PM EST, but you didn't respond until 1AM EST?). Stocks are down, and guess what I'm still cancelling."
Brian Barnum, another Facebook user, posted, "Couldn't stream, and couldn't log in to order DVDs... and you're doing what with your prices? Get real. Really real," while Kathie Johnson summed it up by saying, "Isn't that the icing on the cake."