Netflix's Ill-timed Outage Further Enrages Subscribers
From a semi-conspiracy theorist standpoint, it seems pretty obvious that Netflix wants to phase out its DVD business entirely by weaning all of its subscribers over to its streaming-only plan. If Netflix truly wants to go all-in with its streaming service -- and it should be noted that company CEO Reed Hastings has never been bashful about Netflix being primarily a streaming service going forward -- it will have to overcome certain challenges, one of those being the persistent outages that so vex its subscribers, like the one that took place over the weekend.
Netflix ackowledged in a Twitter post on Sunday that some users were "having difficulty streaming," apologized for it, and said a fix was in the works. Hours later, a follow-up tweet let subscribers know the service, as promised, was back up and running, and again apologized for the snafu.
Netflix's apologies fell on mostly angry ears, as evidenced by the thousands of comments on the company's Facebook post confirming the outage.
"They only released an update on the outage (mind you after it was fixed) to stop the price hike news from going to 80K+ comments, not because they care," Facebook user David Hamlin commented. "2K people may like your slowness in a response (streaming went down at 5PM EST, but you didn't respond until 1AM EST?). Stocks are down, and guess what I'm still cancelling."
Brian Barnum, another Facebook user, posted, "Couldn't stream, and couldn't log in to order DVDs... and you're doing what with your prices? Get real. Really real," while Kathie Johnson summed it up by saying, "Isn't that the icing on the cake."
Comments
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reimermatt
July 19, 2011 at 6:34am
Um ya Comcast, verizion, anything do you hear me!!!! I live out where we only have high speed satilite. It stinks and could never stream a movie. Give me true high speed I would get this and pandora one.
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RUSENSITIVESWEETNESS
July 18, 2011 at 4:45pm
I've no interest in streaming video--none. I like the DVDs. When they go, I go.
This is the kind of lunacy typical of wannabe visionaries who think the future is today, just because they say so.
DVDs created Netflix. They shouldn't be in a hurry to shit all over them.
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ebeale
July 18, 2011 at 11:14am
I watched a movie the old fashion way last night. It was a disk that I owned.
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khalladay
July 18, 2011 at 11:06am
I swear everyone has become such winers these days. Netflix is one of the best businesses Ive ever dealt with. Everyone has issues, everyone has rising costs so they have to raise prices, besides its just entertainment! Everybody whos pissing and moaning knows its the content owners driving the price hikes/re-structuring.
Put your anger where it belongs against rising oil and utility costs, that affects more people more desperately than cheap movie watching!
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JohnP
July 18, 2011 at 5:52pm
I agree. Netflix rules. They never dispute a damaged DVD, and their streaming (using my HDMI XBox360) let me be able to drop my cable, $100 a month that I no longer have to pay. A few bucks here or there does not compare to the money I am saving...
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RUSENSITIVESWEETNESS
July 18, 2011 at 4:47pm
No, Netflix is doing this because they put the block-and-mortar stores out of business, and now think they can do whatever they want, because there's no competition.
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TerribleToaster
July 19, 2011 at 5:52am
No, your wrong. Netflix is doing this because they are secretly gathering money to support a Communist uprising to take over Canada.
It's fun to make stuff up, ain't it?
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don2041
July 18, 2011 at 10:24am
If they can,t run the dvd end of the business they should sell it to someone who can.
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Raswan
July 18, 2011 at 10:12am
Let's play a game, masses of unoriginal, mouth-breathing supposed "techies": Why don't we try to get through an article on Netflix without posting some retarded-@$$ comment about how their whole catalog should be streaming?
You are not saying anything new. You are not saying anything Netflix (as this article says, idiots) doesn't want to do. They spent 400 million last year securing digital content, and plan on spending 1.4 billion in the coming months. What do you want them to do, get a loan from Chase?
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lindethier
July 18, 2011 at 10:09am
I switched to the online streaming option as soon as it was available. I've really gotten some usage out of it with awesome shows like The Office and Buffy. Personally never liked the DVD option, so it really didn't affect me with the recent price hikes. As far as the outage is concerned, it was only a slight inconvenience to me.
Apparently alot of other people are more into watching movies than me though, so I can see where their anger is coming from.
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bling581
July 18, 2011 at 9:48am
If they want people to move to streaming only then how about getting all their disc content available to stream? The only reason I still have the streaming/disc plan is because of how much is unavailable via streaming. Forcing people to choose or pay up is such a bad move on their part.
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medavid16
July 18, 2011 at 9:33am
I feel like the general consumer is being brainwashed, so price because someone didn't estimate the consumers would "all" be streaming by now? What about areas where you just can't get wifi and can't stream? What if you travel alot and just need a physical disk (train/car/plane)?
Yes, streaming and cloud is the future, but physical mediums still have a niche.
As for the options, come on, the streaming content is not that great even with the new sign ups. There are better options, even Blockbuster has better politics with the minus 28 day policy.
I refuse to let Netflix tell me what I should and should not do. If there's a fault, it sure as hell isn't the consumers fault for wanting to stick with physical mediums a little longer. Blame it on the idiot who projected it wrong. Fire him/them, don't raise our prices. Oh wait, this is the other post... now an outage? Embarassing, discouraging and unprofessional to say the least.
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TheDorkSide
July 18, 2011 at 9:34am
Not much to say but, ugh. I was just going to switch to streaming only but now this? Looks like Redbox will be getting more visits from me. Also the streaming option would be great if everything they offered on DVD was also available for streaming. Somewhere a Cable Corp Exec is giggling.
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TerribleToaster
July 18, 2011 at 9:31am
I am beginning to think this is the year of self-destructing companies.
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Marthian
July 18, 2011 at 11:13am
I'm going to say year of some greedy companies. Most ISP's, Activision, AT&T, and who knows what other companies are trying to rip people off with excuses like Bandwidth is a resource and the like. The worst part is that its working for them.
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TerribleToaster
July 18, 2011 at 11:52am
Netflix's is actually hemorrhaging money (due to what many (myself included) think of as a poor business decision, but it's not a money grab in the sense you are taking it), the price hike was inevitable due to the attempt at rapid expansion of their streaming service. There is a important difference between what netflix is doing and what ISP's are doing (which is effectively artificially inflating the price of bandwidth).
And bandwidth is a resource, or rather, it is a utility; like electricity, railroads, and water. It's expensive (incredibly so) to set up the infrastructure for such a service, so much so that only a very few companies could afford the initial investment (as is always the issue with such things) and as such I think it's about time for the government to step in with some legislation and price control. America doesn't need any more Rockefellers or Vanderbilts.
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livebriand
July 18, 2011 at 12:49pm
But for those who already have the bandwidth, it's cheap to deliver. I heard somewhere (I think here) that it costs about 1 cent for an ISP to deliver 1GB of data. Regulation is definitely needed. I think the netflix price increase is somewhat justified. After all, it still isn't that much. Also, costs do increase. However, I think they increased them a little too far. If they were adding a whole bunch more content, like new release movies, I'd say "no problem". But for now, I'm not too happy about them. Oh well, there's always bittorrent.
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thepoor
July 19, 2011 at 10:18am
Bittorrent is piracy. Piracy is against the law and laws are only apply to law abiding citizens, not to the crooks who runs Bank and Mortgage companies that ripped million of dollars from hard working people.
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