Microsoft Defends Surface Pro’s Limited Battery Life, Storage Space

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Shalbatana

The battery thing is forgivable, the cost is [unfortunately] understandable.

However the lame excuse for storage is still inexcusable. The fact that they promenantly mark it as a 64gb out of the box device is misleading. They all do it, this is just an extreme case.

I love the idea of a full restore partition, I love the idea of a full os with full power, I love the idea of full office ability. I detest the idea that this is anything other than a @32gb tablet, and has been marketed as anything else. It's shifty marketing and has to stop.

Just be honest and up-front guys. If you had no one would be complaining. You could have been the "first to acurately convey usable storage capabilities", you could have been the justified pioneers, now you look like chumps yet again.

thanks marketing people.

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iheartpcs

Ya, good luck getting anyone here to agree with that. For some reason they seem to think it's totally normal and acceptable.

I 100% agree with you though.

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Ghost XFX

Whatever man. Just more proof that they didn't give a damn about the Power users when they created W8.

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riopato

I still don't understand why people are complaining about the price tag being so high?
Can someone tell me if there's a cheaper ultra book with touch/digitizer as thin as a Surface pro, with the same build quality and weight?

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wumpus

The price is fine for a digitizing screen accessory to a desktop. Pretty much a niche product that isn't worth bothering to review.

As a major player competing with win7 notebooks and ipads, forget it.

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Bullwinkle J Moose

Rechargeable wi-fi SSD apapters "should" be available to add as much wireless storage as you can afford (Key word > should)

or leave it attached to your car charger if your not going too far

Heck, I'll invent one right now by ripping apart a seagate wireless drive and attach a Li-ion battery to it

I bet those samsung 840 drives would run all day with a mediocre battery

is that maximum enough for ya?

A rechargeable wi-fi thumbdrive adapter might be fun too

How about a wireless rechargeable SSD case with a full sized SD card reader and additional USB port so you can add any USB drive and full sized SD card while leaving the surface pro's ports free for other things

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Bullwinkle J Moose

Tomorrow I think I'll superglue a wi-fi antenna to the top of my car and add a signal booster as well

Or I could just complain about the limited storage with you guys for another 6 months

Let's see now, which one would give me the best entertainment value?

Hmmmm...

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davelray

I got some Pringles cans and a hot glue gun you can borrow.

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Bullwinkle J Moose

Cool

By using 2 or more wireless encrypted drives, I can use any laptop, tablet or surface pro's limited storage to sync the data between drives so that none of my drives are out of range and I'll always have a backup if one of the drives are stolen or defective

My own private cloud....

WHAT A CONCEPT!

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mattatooski

The day microsoft releases a proper keyboard with battery included (with optional backlighting) just like the Asus Transformer series, is the day I will be interested in getting one of these. If they can get the battery life up to 10hrs plus, then I will be very keen indeed. . I can live with using a microsd for extra storage, but I cant live with the battery life on offer .....
And they really need to do something about their pricing. Its way to high atm. Im not to sure whether they take a percentage of profits from apps like apple does, but if they do, and I cant imaging that they wouldnt, then that alone should help subsidize the price of the tablet. At least until they are in the market and relevant.....

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iheartpcs

Ok, I got 50 GBs of music, I guess I will get the 64 GB model

(couple hours later)

"Not enough disk space on destination device..."

WTF? This thing broken??

(back at store)

"Very sorry sir for the inconvenience, but due to MS being super-shifty these days, you will have to pay more money and get the 128GB version"

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sallystudios

This.

When I got my iPhone, I promptly returned it. Apple advertised it as 8 gigabytes, but it only had 7 available! That's a 12.5% difference!

/sarcasm

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iheartpcs

12% is acceptable. Would you have kept yer iPhone if it was 50-60% less than what you expected?

Did you read the article?

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davelray

Just out of curiousity, WHY THE HELL do you need to carry 50GB of music on a tablet? Seriously? That's what your desktop or iPod is for, not your tablet. There's an old saying I've come to love. "The right tool for the right job." And a Surface Pro 64GB model is NOT the right tool to carry your entire music library around with you.

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iheartpcs

Nobody NEEDS to carry around 50GB of music, that was just an example to get across my point.

But if somebody wanted to carry around 50GB music/movies/data on their tablet (which could very well be their main device), shouldn't an advertised 64GB device be able to hold it?

Simply put (for your benefit), MS is tricking typical users and there is nothing you can say to make it look otherwise.

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Bullwinkle J Moose

64Gb Micro SDXC card

Problem solved!

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iheartpcs

You don't even know what the problem is.

How does that solve the problem of misleading information from manufacturers?

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Dayglow

No he'll return the card because the dishonest, lying, cheating company labeled it as 64gb and there will only be ~60gb of usable space.

I wonder if the op losses it when the new pc he bought had the os taking up advertised capacity as well?

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iheartpcs

lol you would look less stupid if you didn't do so much assuming of others.

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iheartpcs

Wrong. I am a pro so I know to expect that when purchasing memory cards.

A typical user (as referenced in my original comment) would not know that. And yes they DO return them because they think they are broken.

MS knew how much space Win 8 crap would take up and they should have made separate storage for their OS. Or at least print it very clearly on the packaging how much data space the user gets.

Advertising laws need to change. Though you guys seem to have no prob with billion dollar conglomerates ripping off their customers.

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davelray

So what your saying, is a typical user can't read the side of the box, where it actually tells you know all this information concerning the space usage. Or look at the website and see it spelled out right in front of them. Microsoft is actually going above and beyond to let people know about this. But I guess you "assume" that the typical user/customer can't read or is too dumb to bother checking out the specs and info on something they are about to throw down nearly a thousand bucks for?

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iheartpcs

Yes they can read where it says "Advertised values may not reflect reality blah blah blah"

It's 60% less available storage than advertised. No one would expect that. Even I was surprised to hear it was that much.

"But I guess you "assume" that the typical user/customer can't read or is too dumb to bother checking out the specs and info on something they are about to throw down nearly a thousand bucks for?"

Seriously bro? Have you ever even dealt with the public in regards to PC's? If 25 people come in to my shop, 20 of them say "I know nothing about computers". The typical user doesn't research anything, they buy want they are told to buy.

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iheartpcs

Wow. For computer guys, y'all are pretty dumb lol.

Guess I should have label my comment "From the perspective of a typical user"

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evo111100

u mad bro?

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iheartpcs

Lame.

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davelray

Ok iheartpcs, since your so "pro," answer this. I am a customer that has 2 TB of video files. I see a computer from say oh Lenovo, or maybe HP, that advertises a new pc with a 2TB drive. Is all 2TB of my video files going to fit on that new pc's hard drive? Answer is: No.

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iheartpcs

I know that. I already posted that I know that. Why are you asking this?

Huge difference between the device using 2% of the advertised storage and using 60% of advertised storage.

Boy you guys are thick. I'm starting to think that MaxPC is like the National Enquirer for PC sites lol.

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igoka

Yea for Pro he is dumb. I mean let's just say pro wouldn't even started complaining about it.

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ohsnaps1104

Right? The whole argument makes no sense in itself. You pay for a 64 gig model. Initially it starts out with 64 gigs storage space. How is that misleading information? Windows, drivers, and programs have to be installed somewhere. It is not like the OS is magically floating around on the device. The same goes for the Iphone. You buy an 8 gig model, IOS has to be installed somewhere. So, your 8 gigs now becomes a usable 7. It is not like it is rocket science or anything.

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iheartpcs

Ya dude, that's exactly the same thing!

ok, one last time:

7/8 GB = 88% of advertised storage = normal and acceptable

23/64 GB = 36% of advertised storage = not normal and not acceptable.

I can't believe you guys actually think that those are the same scenarios lol.

But I'm done trying to teach you so called "power users" the difference between 88% and 36%. You go right ahead and pay lots more for lots less, it's what MS wants you sheep to do anyways.

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Dayglow

It is the same. The Surface Pro has a full os install vs a slim os designed for ARM chips. The os takes no more room then it does on a laptop of comparable specs. Do you seriously expect a full install of Windows to take up almost no space on a HDD? If you choose to save money and buy a laptop with 64gb of space you'll run into the same problem. It's not unique nor started with the Surface Pro. This is simply blind MS hate within the media.

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dgrmouse

80 GB of blazing-fast SATA3 storage on a tablet seems pretty good to me. Six hours of battery life isn't great, but it isn't like there's a tablet on the market that you can take on vacation without a power adapter. I would recommend waiting for Haswell, but if you have to have a tablet or an Ultrabook today, this might well be the best possible device.

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vrmlbasic

As I believe MPC itself pointed out, the Lenovo Yoga pwns the Surface tablet hands down. The Win 8 tablet can't compete with the superior capabilities of the Yoga yet it is priced as though it can.

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Eoraptor

So not only does it have a paucity of useable space, but for almost $600, its battery actually lasts less that the bargain bin toshiba I got over the holidays which is only about two pounds heavier and has twice the screen real estate? I mean come on, if a $350 econo model can last up to 6 hours, obviously weight wasn't the deciding factor here. This wasn't a compromise; this was a "we never deigned anything remotely resembling a computer before and couldn't be bothered to source better parts"

The fools at Redmond are in dire trouble and they know it, but rather than own up and say "we'll do better next time and here's how we're trying to fix it," regarding both the hardware and windows 8, they insist on spinning everything so it's either A.) developers' faults for not being ready for windows 8, B.) it's not a bug it's a feature, or C.) you're just not using it the way it was designed.

Is it a wonder, then that even Android is developing Wine and Client applications to run full desktop software on mobiles? everyone can smell the stench of death on M$ at this point.

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sallystudios

Why would you compare a tablet form factor to a laptop form factor? If someone wants to buy a tablet, they buy a tablet. If someone wants to buy a laptop, they buy a laptop.

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dgrmouse

Eoraptor said, 'if a $350 econo model can last up to 6 hours, obviously weight wasn't the deciding factor here... couldn't be bothered to source better parts"'

In terms of performance, this thing is going to blow your $350 netbook out of the water. Seriously, this machine is going to give a lot of desktop machines a run for their money.

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RUSENSITIVESWEETNESS

Now M$ has you forum trolling for damage control?

Give a lot of desktop machines a run for their money? LOL. You're fucking high.

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thematejka

Agreed. My $300 AMD C-60 netbook lasts about 5 hours. It has 280gb of free space (once taking windows space needed and actual disk size into account), but I don't need that. I use it mainly for notes, plugging into networking hardware, and maybe some quick on the go editing or movie playing.

If the Surface pro has full windows 8 and a sweet i5 chip, 4-5 hours is amazing on a small device. It is lighter and uses a smaller battery than my netbook. SWEET. Not to mention extra memory support and usb3. I'd buy it. I say that this is a first step towards much better products in the future, you have to start somewhere!

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B.A.Frayd

MS dying?

Please.

You have to realize how foolish you sound.

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fung0

Its cash reserves will keep the company in an 'undead' state for a very long time, but MS is in serious danger of losing its relevance.

Regarding Linux... Android is now running neck-and-neck with iOS in mobile, and full Linux phones are coming this year, from major manufacturers like Samsung. Also, have you read the manuals for you TV, Blu-ray player or other living-room gear? Every one of them includes the GNU license agreement. As an embedded OS, Linux rules everything that's not called a PC.

So, while it's true that the desktop still belongs to Windows, Microsoft's stupidity in pursuing Apple (a company with which it has almost nothing in common) is allowing its control to slip in its core markets. Moves like Valve bringing a slew of gaming apps to Linux would have been unthinkable a year or two ago.

To be sure, MS won't crash and burn all at once... it will be more like the protracted Fall of the Roman Empire.

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davelray

It is rather humorous. But yeah, MS is far from dying. They won't be going anywhere anytime soon. To think or say otherwise is merely foolish. Linux has had nearly two decades to step up. The only thing it accomplished was taking a chunk of the server market. Android is nice on phones, but that's as far as it goes. Apple still has a nice large chunk of the tablet market. WINE on Android? Even Julliard, CTO of CrossOver, states it won't be anytime soon for users and that it will be limited because of the fact Android runs on ARM processors. How many tablets or phones are on the market with Android on an x86 processor? None that I know of. Therefore running standard applications like Microsoft Office won't be happening.

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dgrmouse

davelray asked, "How many tablets or phones are on the market with Android on an x86 processor?"

There's a list on Intel's website. So far, the most successful is the Motorola Razr I. The few complaints I've seen about it are regarding its screen and radio - everything about the processor and battery life seems positive.

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davelray

None of which are on the market or on the market in the US. And I had to do some digging to find out anything about them. Also none of them will be running a wine any time soon either. Which means, to date, the only tablets or phones capable of running Microsoft Office are Windows based tablets and phones. I understand your point is that they are coming and soon, but do you honestly believe wine running on Android x86 tablet to run Microsoft is going to interest the average users? No. It'll be someone like you or me that loves to play around with things. I'm waiting to see reviews of the HP Envy x2, the ASUS VivoTab and the Lenovo Helix. I think those are the tablets that are going to be the big Windows tablet sellers.

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Eoraptor

So not only does it have a paucity of useable space, but for almost $600, its battery actually lasts less that the bargain bin toshiba I got over the holidays which is only about two pounds heavier and has twice the screen real estate? I mean come on, if a $350 econo model can last up to 6 hours, obviously weight wasn't the deciding factor here. This wasn't a compromise; this was a "we never deigned anything remotely resembling a computer before and couldn't be bothered to source better parts"

The fools at Redmond are in dire trouble and they know it, but rather than own up and say "we'll do better next time and here's how we're trying to fix it," regarding both the hardware and windows 8, they insist on spinning everything so it's either A.) developers' faults for not being ready for windows 8, B.) it's not a bug it's a feature, or C.) you're just not using it the way it was designed.

Is it a wonder, then that even Android is developing Wine and Client applications to run full desktop software on mobiles? everyone can smell the stench of death on M$ at this point.

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medavid16

This is a common practice in the industry to redirect customer complaints.

Those with a sharper mind, ie most readers of MaxPC, won't be that easily fooled. The bottom line is still the same. The battery is lack luster to say the least, and shaming space hog feels crampy. Maybe the problem is a "universal" operating system is not the way to go, and even if it is, mobility keystones are not the same as desktop keystones. So maybe a full version of Windows 8 is not the solution. I don't think it takes a genius to figure that out. It just needs to be full compatible, not full version.

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Engelsstaub

Good news for anyone worried that purchasing MS-branded hardware was going to deprive you of all those valuable software trials that come with a Win PC: if you buy one of these from Best Buy they'll put Norton 360 and SpySweeper on there for you for a little extra cost. Get that storage space down to less than 20 Gb available. Then they can sell you three 16 Gb thumbdrives. See? No problem for the average off-the-shelf PC consumer!

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davelray

They try to sell that stuff with everything. I've been in Best Buy and witnessed them selling windows versions of antivirus like Norton 360 to newbie Mac buyers before.

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Engelsstaub

lol. I could see some of them falling for it too.

I had one of those dingleberries tell me not to open up my MBP and replace the HDD with an off-the-shelf one. He explained that Apple's components are finely tuned to work together as configured in the factory and to only replace it with the exact same one...or performance would suffer.

I was already in an ugly mood that day and suggested that he disappear before I did something reckless.

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RUSENSITIVESWEETNESS

“I'm pumped you caught that...."

Is everyone at Microsoft really that much of a tool?

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iheartpcs

"I'm pumped that you...found something (almost) positive about our crap product"

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