avenger48

March 10, 2010 at 3:52pm

 For those who like short remarks, Don't buy Acer.  What follows is why. 

Acer has TERRIBLE products and even worse support.  When my friend's Acer laptop failed, due to a heat issue, I called Acer 5 times, and 4 of the 5, they hung up on me.  This laptop's problem was that a design flaw caused the RAM to cook the hard drive, and was clearly Acer's fault. After this, he took it to Best Buy (Yeah yeah yeah, but he had gotten the laptop as a gift, and Best Buy would give him free service) only to be told that the hard drive could not be replaced because he had downgraded to XP.  Long story short, Acer replaced his Optical drive instead of his hard drive, and only after paying to ship it out TWICE did he get it back, a month and a half after the initial failure, with a working hard drive, some scratches that weren't there before, and the wrong drivers.  All of this happened within six months of purchase, and, 8 months later, the hard drive is getting flaky again (Note, this is a new and different hard drive that he bought seprately and new, cooler RAM, and the problem is still there.)

On the other hand, I bought a Dell Inspiron 6000 laptop 7 years ago.  After four years, the battery stopped charging and the screen started to go a short time later.  However, when hooked up to an external monitor and plugged in, it still works beautifully. In addition, the two other dell computers I have (5 and 9 years old) both are chugging along flawlessly as well.

The moral is, don't buy anything Acer, as they will pass Dell, a better OEM.