Huge AT&T 3G Outage in San Francisco Area
Huge AT&T 3G Outage in San Francisco Area
Posted 12/11/2009 at 6:17pm
| by Ryan Whitwam
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Reports are showing up in various places indicating that AT&T is having major service disruptions in the San Francisco Bay Area. The nature of the problem seems to vary based on location. In some areas, calls are going through but data and SMS are down. In others, customers have no service at all. In still other areas, everything seems to be fine, leaving AT&T customers there to wonder why all their AT&T-using friends have their phones off.
This fiasco comes only days after AT&T CEO Ralph de la Vega finally acknowledged the problems with the service quality in some cities. He promised to work to improve service in areas like San Francisco and New York. Now this happens… funny how the universe works sometimes.
Customers are reporting that AT&T reps are informing them of a 24-48 hour wait to get data and SMS services back up. AT&T has made a statement saying, “We are seeing a hardware issue in downtown San Francisco that is causing some degradation in service. GSM and EDGE voice and data services are still accessible. Our experts are aware and working to resolve as quickly as possible.” Indeed, users are reporting that turning off 3G results in solid EDGE access.
Sound off in the comments if you’ve been affected by this.
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icebox
December 15, 2009 at 5:23am
I've been an avid customer to AT&T for years.. But am feeling the dissapointment of the company that now seems "unable" to put money back into it's weakened and small 3G network. Let's sum this up this way:
Kid has lawnmower. Kid mows lawns. Kid gets paid $1 for every lawn. Kid spends 100% of profits at candy store. Lawnmower breaks. Kid not able to protect investment by repairing/maintaining lawnmower.
Hope the candy was good, kid. (AT&T, you blow.. j/k.. YOU SUCK!!)
For those that might be confused: Kid = AT&T; 3G Network = Lawnmower.
Caboose
December 14, 2009 at 7:06am
Patience oh impatient one!
-= I don't want to be dead, I want to be alive! Or... a cowboy! =-
mpcrsc562
December 12, 2009 at 9:11pm
i can't believe that this would happen in a major metro area. i got at&t right now, but am in socal--haven't had any problems... yet! thing for me is i don't like verizon wireless more! if at&t starts trippin down here like up north cali, then i'm swearing off mobile for a while altogehter.
jrocknyc
December 12, 2009 at 5:17am
too busy fighting Verizon's all-too-true 3G map ad campaign to spend time RUNNING THEIR FUCKING NETWORK i guess.
Mr_Histamine
December 11, 2009 at 10:55pm
Must have been all those iPhone users attempting to talk and surf the web at the same time. They probably just saw that Apple commercial, and all decided to try it out at the same time...*fail*
Seriously though, AT&T needs to keep their head down, and shore up their network before reacting to anymore attacks on what's turning out to be blatantly true about their network (and just added another bullet to Verizon's clip).
________________________________________________________________________________
Please deposit your pride, life, and other garbage in the receptacles at the back of the theater before you leave. Thanks!
valtonray
December 11, 2009 at 9:57pm
and all the complaining they did about the verizon commercials. maybe they should work on their new campaign... "dropped service, there's an app for that."
Quakindude
December 11, 2009 at 9:29pm
Where I live in South Alabama, Verizon used to suck and AT&T was the service to have. Now, I get zero 3g, but my friends on Verizon have it. I'm dropping AT&T here soon.
MaximumPC Moderator
***The views I express are my own and do not represent the views of MaximumPC Magazine or Future US.***
mesiah
December 11, 2009 at 8:36pm
Time for another coverage map commercial, but this time when they show the blue map parts of the coverage area should flicker off and on at random :D
Caboose
December 11, 2009 at 9:52pm
You know, if AT&T has more of these outages, I'm sure Verizon will do just that!
-= I don't want to be dead, I want to be alive! Or... a cowboy! =-
blackcat77
December 11, 2009 at 7:55pm
...it must be because the customers are using their phones. Obviously they must be "re-educated" and charged more for the inconvenience they've caused to the company.
(Verizon here as well -- used AT&T several years ago but their coverage was so spotty that more often than not, the phone was useless)
tugboat_2
December 12, 2009 at 8:31am
Heck it would be even less trouble if all those pesky subscribers would
just leave their phones off. I mean why go to all the bother and
expense of new billing software, retraining staff on the support lines,
more server hardware.Whats the matter with people today, just can't seem to show respect for corprate rights.
If you can't dazzel em with Brilliance, baffle em with bull puckey. (From the tome; Murphy's Law, Annex 5, Smooth Recoveries)
lhatten
December 11, 2009 at 7:05pm
Nope, not having the problem.
Oh wait, I have Verizon!!
Never mind
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