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Gmail Plays Hide-and-Seek Over the Weekend, Users Not Amused

Posted 11/02/09 at 08:32:25 AM  by Paul Lilly

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Google's support forum has filled with messages from Gmail users who say they've been receiving 502 error messages all weekend. Many complained that the 502 blues left them without email service for 30 hours or longer.

But what those affected found most frustratingly was Google's slow response to the problem. For most of the weekend, Google kept mum about the situation and didn't reference the hiccup on its 'Apps Status Dashboard,' nor did the company respond to support requests, according to the complaints.

"I've been reporting [the outage] since yesterday evening but all's been quiet from Google," one user wrote. "The worst part is, no one I know who has Gmail is experiencing the problem. This is ridiculous."

Google did finally acknowledge the problem on Sunday afternoon, and was apparently able to resolve the issue by late evening. The company hasn't yet disclosed what caused the glitch in the first place, but did say "less than 0.001 percent of Gmail users" had been affected.

COMMENTS:4
TAGS: Gmail, Google, email, service, outage
COMMENTS
avatargmail user here

Submitted by nekollx on Mon, 11/02/2009 - 10:10am

 not one problem all weekend

------------------------------
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avatarMaybe they should have kept

Submitted by J-Money on Mon, 11/02/2009 - 10:01am

Maybe they should have kept in it beta a little longer...

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avatarI try and avoid everything

Submitted by TechJunkie on Mon, 11/02/2009 - 8:23am

I try and avoid everything google....once you depend on them (cloud computing), and it goes down for a few, for most, it's the end of the world because some or none of your stuff can be accessed at that time. Sorry for you google using folk that depend on it, but you were and still continue to be warned.

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avatarWow

Submitted by Ntldr on Mon, 11/02/2009 - 7:37am

If it was a person using the email for work I can understand the irritation.  As for just home users there are other forms of communication, cell phones, land lines, actually getting out of the house and going to see someone.  I used to be stuck to my computer but after a while it does get boring.  I have found that not being tied to my computer all the time is the best thing that has happend.  Pick up some hobbies, because if you can sit there and tell me how long your google email has been down you need something else to do. 

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