Gigabyte Apologizes for HyperMemory Marketing Gaffe
It's pretty rare that a company apologizes for a marketing mishap and offers to make it right. Just look at the Vista capable lawsuit, or more recently, Apple's lame attempt at addressing the iPhone 4's antennae issue (Hey dude, you're holding it wrong. Here's a free case, but did I mention you're holding it wrong?).
Little nuggets of public regret just don't happen very often, so kudos to Gigabyte for backtracking on its "HyperMemory" marketing, and shame on them for doing it in the first place. HyperMemory is Gigabyte's AMD's fancy term for combining its graphics cards' onboard memory with a user's system memory. That's all fine and dandy, but where the confusion sets in is when the box advertises 1GB of memory, when really the videocard only ships with 512MB; that other 512MB is shared with from your system RAM.

"Taiwan's unclear retail packaging labels for Gigabyte 'HyperMemory' HD 5670 graphics card may have caused some confusion among buyers," Gigabyte said in a statement. "Gigabyte apologizes fo any inconvenience caused. In order to better our product label descriptions, Gigabyte will indicate the actual amount of onboard memory size on the retail box for every model equipped with 'HyperMemory' technology."
But what about for users who where already burned, namely GV-T67HM-1G1 owners?
"Gigabyte assures that this model has never been available elsewhere, and has thus been banned from selling since the end of August. Owners who have purchased this model in Taiwan are able to return or refund this product until the end of September."
As our watchdog used to say, "Woof!"

Image Credit: PCDVD.com.tw (forum member "mannywood")
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liliagephardt
July 29, 2011 at 8:39am
I wasn't expecting to read that Gigabyte has made such a mistake. I have always thought this company sells very good products and offers wonderful customer support. Then again, such gaffes are sometimes ways of making money through advertising. We've all heard the saying: There's no such thing as bad publicity. So now I'm asking myself, did they really made a mistake or did they just wanted their names in the press?
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leorick
September 11, 2010 at 5:16am
It would be easier if they revised the label on the box. I noticed that there's a part where it says HYPER MEMORY then followed with memory (up arrow) 1gb. They should have said: Memory up to 1.0gb instead.
But then again a lot of people don't kow what these technology is. The same thing happened with nvidia's TC, cards was labeled as 256mb or 512mb despite only having half the amount of ram on board.
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sdcat
September 07, 2010 at 11:19am
Most business people and yes that includes Marketing people don't know specs., or configurations at all. You tell them hyper memory would give the card 1G instead of 528mb. They often don't know what that means except 1G is bigger than 528MB. That's what happens here.
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LatiosXT
September 07, 2010 at 6:03am
HyperMemory is actually ATI's technology which describes exactly what the article says: using system memory in combination with local video memory to increase the apparent total memory size. NVIDIA had a similar technology called TurboCache, which they got int a similar gaffe for advertising total memory instead of local video memory.
Which is kind of funny considering I think most graphics cards do this transparently anyway, but the difference here is the system permanently gives the allocated memory to the graphics card (if you look up your available memory, it will be less than installed memory).
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Eoraptor
September 07, 2010 at 5:59am
This is great. It's nice, as you say, for a company to step up instead of saying "tough stuff, mister customer" with an asterisc on the package.















