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Getting the Lowdown on Seagate and Maxtor Firmware Fixes

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Seagate preps firmware fix for Seagate, Maxtor SATA drives

As our own Paul Lilly's been telling us recently, many Seagate hard disks have been afflicted by firmware woes. Unfortunately, Seagate's first attempt to fix the problem wound up turning working drives into high-tech bricks.

As it turns out, both Seagate and Maxtor-brand SATA drives can be affected by firmware problems. So, how can you find out exactly which models may be on the naughty list and when Seagate has a firmware fix that's ready for prime time? Here's how.

To determine if you have a drive that's affected, you need to know the drive's model number, firmware revision, and serial number. Seagate offers the free Drive Detect utility, which displays this information.

You can also determine the drive's model number by opening Device Manager in Windows XP, Windows Vista, or Windows 7, and expanding the Disk Drives category. To view the firmware revision, open the Details tab (if present) and select Hardware IDs from the pull-down menu. The firmware revision is listed thus (Windows 7 Beta shown, Windows XP and Vista are similar):

Using Device Manager to find out model number and firmware revision

The serial number is listed on the drive's faceplace, or you can find it on the original box. 

Once you know this information, open Seagate KB article 207931 and look up your drive. The following families of drives are affected:

  • Seagate Barracuda 7200.11 SATA(160GB, 320GB, 500GB, 640GB, 750GB, 1TB, 1.5TB capacities)
  • Seagate Barracuda ES.2 SATA (250GB, 500GB, 750GB, 1TB)
  • Maxtor DiamondMax 22 SATA (160GB, 320GB, 500GB, 750GB, 1TB capacities)

See the KB article for specific model numbers.

To find out which firmware revisions need to be updated, and to be notified when a working update is available, click the link for your drive family. When recommended firmware is available, the download link will be posted. As an alternative to revisiting the drive family's page until the firmware update is posted, click the Subscribe icon and enter your email address. Seagate will send you an email when the page is updated.

In the meantime, follow the links on Paul Lilly's report on firmware problems to see how other users are dealing with the problem - and, back up your drives!

COMMENTS
avatarWD is the way to go.

WD is the way to go, ive never had a WD drive fail on me or have any type of hardware problems.  my current hdd is a samsung, and its been acting hella funny lately (within first 6 months of ownership).  back to WD i go. 

----------------------

 Ray, RES Computer Services

www.realesystems.com

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avatarWD is the way to go.

WD is the way to go, ive never had a WD drive fail on me or have any type of hardware problems.  my current hdd is a samsung, and its been acting hella funny lately (within first 6 months of ownership).  back to WD i go. 

----------------------

 Ray, RES Computer Services

www.realesystems.com

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avatarSeagate/Maxtor bricking firmware

I still dont understand why seagate bought maxtor.  When I buy servers from dell and when i request replacement HDDs, i absolutely demand not maxtor. Every sas/sata failed drive i have encountered with the dell servers has been maxtor. ~500 internal/local spindles. Seagate used to be the leader the one to buy, i guess seagate has picked up some of maxtor's bad habits.  Too bad ibm does not make hard drives any more.  What's left worth purchasing? WD? Fujitsu? Hitachi? 

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avatarI simply can't share your

I simply can't share your view on maxtor drives (at least before seagate bought them) having worked many years in a data center the maxtors were the most reliable drives at the time (excluding their thin line series). By far the worst of all time for ide drives was Fujitsu (which ironically made a really nice SCSI drive that took a beating) Since then we have tried many different drives to find a reliable replacement.  Seagates and WD's are pretty much on par if you exclude WD's raptor line that has a whooping double failure rate there.  So far the best solution we have found for reliability has been the Hitachi's.  Samsungs experience a slightly higher failure rate then both the WD's and seagates.  Not trying to start a flame war here.  Just sharing the experiences that are found in the datacentre.

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avatarDon't forget good ol Samsung

Don't forget good ol Samsung and the white and blue label cheap drives that Fry's electronics sells.

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