Flickr Flub Has Yahoo Rethinking Account Restoration Process
Flickr Flub Has Yahoo Rethinking Account Restoration Process
Posted 02/03/2011 at 8:31am
| by Paul Lilly
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All is again well for Mirco Wilhelm, who earlier this week lost 4,000 images uploaded to Flickr over the course of five years when a Flickr employee inadvertently deleted his account, the LA Times reports. During an email exchange, Wilhelm was told that the staff member "mixed up the accounts and accidentally deleted" his. The staffer offered to restore his account, but said his photos were unrecoverable.
Three hours later, a followup email let Wilhelm know Flickr's IT team was working to bring his photos back from the digital grave, but Wilhelm's bigger concern was losing "5 years of community membership, contact, comments, internal and external links to my photos," all of which are hard to backup locally.
In the end, the Yahoo-owned photo sharing site managed to fully restore Wilhelm's account as it was before the accidental deletion and promised to "soon roll out functionality that will allow [Flickr] to restore deleted accounts more easily in the future."
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Keith E. Whisman
February 03, 2011 at 3:09pm
Someone offering excellent customer service? That's shocking these days. Hurray for Flickr. I'm so glad to see a company give a damn about someone and go above and beyond to serve him. Most companies would have just told old Willie to go row a boat.
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