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It's only natural to feel burned out with your job at one time or another, but that doesn't excuse the actions of a seemingly disgruntled FedEx delivery driver who was caught on camera tossing a fragile computer monitor over a tall fence like it was the ultimate hot potato. You do know what we're talking about, right? The video was uploaded to YouTube and quickly went viral, amassing over 4.6 million views in just three days.
If you haven't seen it, take a 21 second break and mash the play button below:
The person who ordered the monitor was actually home at the time of the delivery, but maybe the driver heard a ticking sound inside and thought it best to heave it over the fence and slow-tail it out of there. Needless to say, the monitor didn't survive, and FedEx caught a lot of heat for what this particular driver did.
The widespread attention the video received prompted the following apology from Matthew Thronton III, FedEx Senior Vice President of U.S. Operations:
In addition to apologizing to the Internet community at large, FedEx said it has also apologized to the customer whose monitor was handled like the delivery scene in Ace Ventura: Pet Detective and secured a replacement delivery.
"As a result of this absolutely, positively unacceptable delivery, we are redoubling our efforts to keep things like this from happening in the future," FedEx said in a statement accompanying the video. "In this specific case, we are following our established disciplinary process, which is intended to protect the privacy of team members. We can say that the employee is not interacting with customers during this process. Additionally, we look at this as a great learning opportunity. We have already used the video internally to remind all of our team members that every single package is the most important one."
Do you have a delivery horror story? If so, share it with us in the comments section below.
Comments are closed on this article
Biceps
December 23, 2011 at 8:45am
Oh my God! I am the center of a conspiracy! Markkus Rovito would be proud! @Blastodon: I have been pissing people off on MaxPC for a long time. I respond to Holly's comments because (1) I check the site often, and she posts often, and (2) I generally disagree with her veiwpoints.
I'm not sure how either Holly or I could convince someone who is obviously as well-informed and perceptive as you are, except perhaps to ask you to look at our writing styles and personalities.
I tend to use a significantly higher proportion of mult-syllabic words, and generally display a level of critical thinking that I think Holly does not. She is pretty obviously either quite young or just a relatively innocent/sheltered person. I'm not.
Instead of comparing time stamps, why don't you compare something a bit more substantial? If I (or the I that is Holly?) spent all this time not just writing opposing posts (to what end, btw?) but actually composing two separate and distinct personalities, then I/we should probably go see a psychiatrist.
FYI, before you get your panties in a bunch over some conspiracy about how "I that is Holly" left her high and dry to argue this all to yourself yesterday without comment, it is because I was working.
I doubt they give a shit, but if MaxPC Staff want to go ahead and confirm through my various IP addresses that I and Holly are actually different people, then they have my permission to do so (and probably already did due to TOS).
Dude, you have got WAY too much time on your hands. Peace, and Happy Holidays. I hope you get a job for Christmas.
Carlidan
December 23, 2011 at 4:17pm
"I'm not sure how either Holly or I could convince someone who is obviously as well-informed and perceptive as you are, except perhaps to ask you to look at our writing styles and personalities"
Or maybe Holly's your split personality? I see through you. :P Now I want Holly to come out and comment please!.
Biceps
December 23, 2011 at 8:50am
Oh, and regarding the whole losing your job thing... I agree with posters above who say you are a rep of your own company and need to act as such. If this guy was doing this with every package, then you might be looking at an offence you could terminate someone for. However, it would be difficult in either CA, WA or OR to fire someone for a single bad act that didn't involve them running around with their pants around their ankles. Also, FedEx people are mostly unionized. Finally, have a heart - it is the fucking holidays!
Peace to all, and to all Happy Holidays - especially Holly!
