EBay Develops Mediation Tool for Settling Unpaid Item Disputes
Posted 10/26/09 at 05:50:28 PM by Jason Barry
One the biggest concerns sellers have when using eBay is that a buyer will not cough up the cash for the purchased item. EBay has continually evolved the rules regarding the buyer-seller transactions and has taken another step forward to protect against thievery.
EBay developed a more streamlined and automated unpaid item dispute process. Most of the changes come from sliced-down time windows. Where it used to take up to 60 days to resolve a dispute, they have cut that time down to 30 days. Further, the seller only has 32 days to report the dispute down from 45 days but you can begin filing 4 days (down from 7) after the item was sold. They reduced the number of forms and amount of communication the seller needs to have with the buyer.
The new rules take effect immediately.
I am not a power seller on eBay, but I generally do not ship an item until payment has been confirmed and most people I have purchased from work it the same way. One might wonder if they’ll make an equally streamlined process for the item-never-received problems.
I agree with Asterixx regarding eBay's protection of buyers
Submitted by mkarias1 on Mon, 10/26/2009 - 5:50pm
I have been on both ends of the spectrum (non-paying bidders and also once a seller who stole my money). When I was the buyer, this was maybe 3 or 4 years ago. It was a relatively painless process and PayPal refunded me part of my cost but I still lost out.
However, I have experienced the non-paying bidders. eBay protects them more than the seller. Asterixx is right that sellers cannot leave negative feedback to a non-paying bidder. Actually, I couldn't leave a negative feedback even before I file my complaint. WTF, ebay? They are always raising fees although now they offer "free" insertions (no more insertion fees when meeting certain criteria). However, they make doing business difficult.
I wish there are an alternative although sell.com is OK. You pay one time fee and that lasts for 30 days. However, their traffic is no where near eBay's. Thats the advantage of being the biggest one. Once you gain market share, you can screw your customers.
Nunc est bibendum! Since
Submitted by Asterixx on Mon, 10/26/2009 - 4:51pm
Nunc est bibendum!
Since 2000 I had relied on eBay for the bulk of my income. I'd watched eBay wage a war against its sellers while doing absolutely nothing to prevent some of sellers' biggest issues (such as non paying bidders, retaliatory negatives, etc). In fact, they have made it even worse by making it so sellers can't leave negative feedbacks to non paying bidders, thus making sellers afraid to file non-paying-bidder complaints. eBay has also astronomically increased their fees while providing worse service and manipulating search results to force buyers to do things "their way" (such as making you offer free shipping whether you can afford to or not, or else they'd put your listings at the bottom of the search results). On top of all of this, they have embraced large Chinese sellers and have made it quite clear that they have no use for smaller sellers. They have destroyed eBay.
Two weeks ago I had enough and quit. I pulled the plug on my small business and went back to my trade (auto mechanics). eBay sucks. eBay buyers suck. And I am so glad I will never have to deal with either again. My only regret is that I didn't make the move 5 years ago. I'll take dirty fingernails, greasy mitts and a steady paycheck over dealing with douchebags 24/7/365 who buy something Monday and threaten me with negative because they don't have the item on Tuesday, then nail my "DSR" ratings because USPS took its time delivering the package. For the past two weeks I feel as though the weight of the world has been lifted from my shoulders.
Yeah, eBay can suck my tinkywinky.
/rant
I don't sell very much on
Submitted by aerotive on Mon, 10/26/2009 - 4:34pm
I don't sell very much on ebay but when I do I always sell using buy-it-now with immediate payment required. Doing it that way eliminates many problems on the front end of the transaction.
Feature
Review
Feature
Feature
Feature






