Dell Refunds Customer's Money After He Refuses Windows
Posted 10/19/09 at 08:09:01 PM by Ryan Whitwam
So you just bought a new PC, but you don’t buy into the closed-source software hegemony of Microsoft? You’re in luck. With only a few months of your time, and some technical expertise, you too can get a refund on Windows. That’s just what Graeme Cobbett did recently. Knowing that he intended to run Linux Mint on his new Dell Studio 1555, he informed Dell that he did not agree to the Windows EULA.
Cobbett blogged about his reasons for turning down the EULA saying, “Have you ever actually read the Microsoft Windows End User License Agreement? It's pretty scary what you commit yourself to.” By not starting Windows, Cobbett was legally entitled to a refund on the software.
The pertinent section of the EULA reads, “By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, return it to the retailer for a refund or credit.” After two months and 14 emails, Cobbett had his $115 refund. Would it be worth it to you?

Seriously?
Submitted by winmaster on Sun, 11/01/2009 - 11:31am
Wouldn't it be easier to just build your own computer?
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The quick brown fox jumps over the lazy dog.
Scary EULA?
Submitted by quantumnerd on Wed, 10/21/2009 - 9:55pm
Why would the EULA be scary? All it generally says is lawyerese for "lol don't steel our stuff d00d kthx", right?
As far as I know, microsoft doesn't gain the right to eat my credit cards.
-=[The name's Quantumnerd, and if you mock my name you're clearly missing the point]=-
he probbly just
Submitted by BLACKCELL on Tue, 10/20/2009 - 7:21am
The $115.00 back and had more copys at home to contend with, it's an old school trick, ever dupe dell into giving u a free XPS fully loaded Dell laptop? I have. it's all in what you say to dell. remember things ship via UPS don't they? and they lose things don't they? or do they? hummmmmm
Order by Phone
Submitted by Solarscreen on Tue, 10/20/2009 - 6:40am
Once you build your order online, you can call in and ask Dell to remove the OS from the configuration. It's a lot easier than trying to deal with obtaining a refund through a two month battle of emails and phone calls.
Just curious here.....
Submitted by ghot on Tue, 10/20/2009 - 4:43am
I wonder if any court or pasal of lawyers has actually ever looked into the "legality" of these mutli page, hidden agenda EULA's. One could concievably argue that because that vast majority of the users of these EULA protected products, are probably not even capable of making an informed decision, without an adequet Law background or legal assistance.
Even a Doctor is required to fully explain the proceedure and ramifications of said proceedure before asking for the patients consent. Why is this not also required for EULA's? Education wise, I'm (testably) in the upper 10th percentile and I understand medicine no better than I understand the major corporatiion's EULA's. Spelling aside, why should I be required to be capable of understanding a EULA, when every Doctor on the planet, already assumes I won't necessarily understand the ramifications of some radical proceedure?
I thinks it's time an honest lawyer (?) or lawyers should step in and examine this obvious disparity. Not only would said lawyers make millions of dollars in the process, they would in fact also, make for billions of happy consumers.
Yeah, yeah...I know...another pipe dream. :/
Take an OS, and edit out all the efficiency, and what you have left is a post-XP Microsoft operating system :)
CYBERPOWER FTW
Submitted by jeremy39 on Tue, 10/20/2009 - 3:40am
Exactly why I ordered my last 2 and newest PCs from Cyberpower. I can get the hardware I want and not be forced into an OS I don't want. Plus the prices are very reasonable.
I prefer
Submitted by spentnickles on Tue, 10/20/2009 - 1:30am
I prefer to install my own OS anyway... I would love to order a box the EXACT way that I want it from Dell without paying their premium prices. I like some of their cases and configurations, but I don't like that everything you add (2Gb of ram for $87 - really??, or add 250Gb to a 250Gb HDD for $100 - really??) costs so much - including OEM installs of Windows with bloatware. As long as hardware drivers are published, give us the freedom to do what we want with our computers... HP, ACER, Lenovo, MAC, Toshiba, ASUS, etc. take note here...
...sell me a 10" netbook without an OS for $199, I'll put my own on it!!
Maybe I should start a company that tailors toward the 'power user' - configured the EXACT way you want it!
Then once you are successful, you sell out to
Submitted by Zazubovich on Tue, 10/20/2009 - 12:04pm
Dell or HP for a bazillion dollars, creating a new opportunity for someone else to be the next Alienware or whoever.
Worth it to me?
Submitted by Corfy on Mon, 10/19/2009 - 8:31pm
Would it be worth it to me? Yes, it would, if I had to buy a computer from Dell that had Windows. But Dell does sell some Linux computers. OK, so they have a small selection, but they do have them, and if I were going to buy a computer from Dell, I would buy one of those. Or I would buy from one of the other companies that make Linux computers.
Still, more power to anyone who wants to do that. It definitely sends a message to the computer makers that the people who purchase their computers want a better selection than just Windows.
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Laugh at life or life will laugh at you.
Running Ubuntu Linux 9.04
THIS IS WHAT I NEED TO DO!
Submitted by Devo85x on Mon, 10/19/2009 - 6:46pm
I plan on buying a new laptop for college (I am a senior in high school right now, and will start college in the next fall semester) and was planning on buying a Dell! Now I can just run Ubuntu instead of Windows!
What ever happened to the
Submitted by nsvander on Mon, 10/19/2009 - 6:31pm
What ever happened to the day when you ordered a PC where you could click the OS box and select none? I haven't ever really ordered a PC (only one Alienware Laptop), but I remember helping others and seeing that option.
Its been done before
Submitted by nerdman978 on Mon, 10/19/2009 - 6:23pm
A lot of people did it back when linux gained mainstream attention. Nevertheless it is awesome.
I should have done this back when I bought my Eee PC 901, I don't use windows on that thing anyway, it runs way too poorly.
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