soldierblue211

January 26, 2011 at 6:02pm

 

I realize I'm not referring to this specific model...but the M17x is the daddy to this netbook! and I told the alienware tech that I would go on every web site I could find and tell people of the problems I have with my laptop and my experiences with dell/allienware. So, here I am! One month after my warranty expiration my discrete video card died on me. After many attempts with dell and alienware to get assistance with my problem I gave up with that and tore apart my $3000 laptop. Only to discover that the thermal paste was baked! It appeared that the paste wasn't applied across the GPU completely so I attempted to contact dellware again and see if they would help me now considering that it looked like a manufacturing defect. Again, no luck, it was at this point that I decided that I would warn people of the lack of support from dellware. After a year and a half of poor customer service, non-existent driver support and an almost completely fried video card I warn all to buy a name that stands behind their product. Telling a customer they have to spend $400 more on a 13 mo old $3000 laptop is ludicrous. Some may argue that the warranty is what it is and suck it up. But we aren't talking about a $200 netbook here. It would seem to me that when dell took over alienware they completely neutered the company and most of its products as well!

PS I went to the alienware web site and posted my review of my laptop that was not favorable! It never got posted and I received an email from dell asking if they could reconcile and help me with my problem. After over a week with no response to my return email I feel even more inclined to post my issues with dell as much as possible.