Dustn525

June 05, 2010 at 5:07pm

They have millions of customers. It's in their best interest to treat them equally for obvious reasons. If they let a few resolve issues by bypassing the customer service department and directly emailing the CEO, they'd have to let everyone. How would you like to have to read 20,000+ emails a day? Even the FART team would be overwhelmed.

Matt_Rapp

June 03, 2010 at 7:24pm

 

Shadai

June 03, 2010 at 5:26pm

I would like to take the time to personally responded to these nasty allegations that seem to be floating around about my personal character, and the character of my company.

First of all, that man threatened me by telling me he was going to leave our service.  I took this as a personal affront, and decided to take action.  I MENT to press the button on my desk for our Fast Action Response Team (FART) to contact him and let him know that I PERSONALLY feel that he is making a most grevious mistake but I mixed it up with my "Send in the hounds" button that I use on unrulely board members and anyone without an iPhone.

So for my part, I deeply apologise. 

I would like to speak more, but I'm terribly busy with this blitz ad campaign we're running (you know, the ones featuring star Luke Wilson).  Its apparently costing us more money then we initally thought so I'm having to divert resources from improving our network to increasing the ad money.

Also, please do not respond to this email, or I will truely be force to hit the "Sent in the hounds" button.  That button always makes the lawyers mad I call them hounds.  Hilarious.  Lawyers.  Anyway, if anyone responds I have a new "Bust the door down and take all your shit" button.  I got it on my iPhone and my buddy Steve says its totally cool.  I'm dying to try it out, so please, tempt me.

Thank you for your time.

Randall Stephenson, CEO AT&T

 

P.S. Flash sucks.

Peace out thralls!

 

Sent from my iPhone

cappomutato

June 03, 2010 at 4:22pm

I have a feeling that someone isn't quite telling the whole truth here.  I wrote AT&T's CEO telling him I was going to switch to the even more evil Charter Communications for broadband because I couldn't get anything better than the most sluggish DSL through AT&T and I had half a dozen phone calls, 3 technicians, brand new wire from modem to telephone pole, a new modem and service that was 10 times faster in less than 24 hours.  While there are plenty of things to hate about the company, the way they manage executive contact isn't one of them.

Neufeldt2002

June 03, 2010 at 3:49pm

While I don't agree with the legal stance that At&t is taking, I do not see why people are emailing CEO's of a corp. There is a reason these companies have customer services (even if they are crap), if you have a problem that they can't deal with, take your business else where, problem solved.

dracx619

June 03, 2010 at 3:26pm

been a happy sprint convert since march. att can lick it...im paying the same as i was with att but with double the minutes AND unlimited data and txt. sheeeet

bluetorino1973

June 03, 2010 at 3:18pm

What the hell is going on over there? Can AT&T really afford to lose customers. I thought AT&T was bad but wholely shit they've gone nuts. I'm glad I'm with Sprint. AT&T says they have great customer servive where the hell is the great customer service.  I think they are doing lines of coke in the board room. Fuckem

 

 Opteron 170, 2GB(512*4) DDR400 OCZ RAM, ASrock 939SLI32-SATA2, Sapphire Toxic 3870 512MB PCI-E, Creative Labs X-fi Gamer, Hitachi Deskstar 500GB SATA2, WD 250GB PATA 100ATA, 2 Samsung 20x DL Burners

TechJunkie

June 03, 2010 at 3:16pm

My dad and step mom are/were on AT&T. I showed my dad this article and he just shook his head....then wanted me to go to sprints site to see thier plans. He is now with Sprint and should have his phones tomorrow. I get a 50 dollar referal credit and he got 2 Hero's to replace his crapola LG phones. He'll be much happier.

AT&T...you suck ass.

Caboose

June 03, 2010 at 3:11pm

 Am I ever glad that they no longer have a presence here in Canada. Sure we need some more competition, but you guys can keep AT&T. We'll take Sprint and Verizon though. They're not in the news as often...

 

-= I don't want to be dead, I want to be alive! Or... a cowboy! =-

i7_DOMINATION

June 03, 2010 at 3:05pm

The AT&T militia strikes again! 

 But seriously, AT&T is out of their fucking minds...