Condescending Apple Genius Says iPhones Get Stressed Out, Need R&R

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ManRay

How DARE he use the built-in alarm clock app as an alarm clock!! He deserves a bad battery.

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MattyMattMatt

Well, the common Genius at an Apple store is just an experienced user, nothing more. Tht must be common knowledge by now. Thats not even what I was going to say. In a way they are right, you should turn them off, every now and then, but tht goes for ll smrtphones. Odd errors can occur if you dont. Ive heard of lost memory, corrupt sd crds and just generl slowdowns.

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TheKitty

Siri, give article Google +1

Bleep

Siri, delete troll posts

Bleep

Battery Low

Bleeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.................

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don2041

Change Maximum PC to Maximum Electrical Things And Stuff, then you can print anything. Of coarse Being a MaxPC reader I will stop reading it because it no longer covers the Maximum PC

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Keith E. Whisman

The whole selling point for Apple products is that they are made for everyone else. The guy/gal that just wants to use his/her computer without getting technical. Apple products after all JUST DO! Whatever LOL... So when it comes to tech speak I'm sure the Mac techs are trained to speak to customers as if they are still in kindergarten.

Awwwwwwwwwwww is your little phone not working right? Poor thing, it just needs to sleep little one. Now come here and give uncle Genius a hug. There there little one. 

 

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Archangel1976

So.... dumb question. How does the conversation go should the person talking with the Apple Genius respond to the doctor question with, "Yes. I am, in fact, a doctor."?

The original article though, is a good example of why customer service should be taken seriously. Yes, in this case, the person happened to be a journalist who turned around and vented to their clientele. However, it's not much different from when I leave a store disgruntled after having been treated in a manner I view as unfairly, and tell the people in my life my own story.

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Archangel1976

Something amazing happened today! I learned to just skip over Engelsstaub's posts.

He says stuff like this:

"You guys, as "journalists," are just pathetic trolls. I'm here to counter that daily now because you all have this stupid crap on your daily agenda. It's better to get hits and read stupid comments than actually keep us up to date on anything useful or applicable to PCs and things relevant to powerusers."

... and follows up with respondents to his posts with things like this:

"Stop throwing around the word "troll" like you're not going to keep coming back to argue on behalf of the author who you can plainly see is a big enough man to respond for himself."

Don't bother responding to my post here either Engels. I'm not going to engage in "discussion" with you. Not taking the bait. I am however skipping over anything you say in response to Apple-related discussions because that's all you ever reply to. So, congratulations. You've proven in a Pavlovian manner that reading your posts is painful, thus I should stop engaging in said activity.

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rawrnomnom

But... but... i  like teh trololol... Well put though... Anyone else see his profile pic and think he looks like a massive hick?

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Archangel1976

He changed it after I pointed out that his use of the name "Engelsstaub" plus using a pic of one of the band's album covers, made it look like he was the band, or at least one of the band members, a misrepresentation at the minimum, or trademark infringment at worst.

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Engelsstaub

I can assure you that my use of the name Engelsstaub has nothing at all to do with some obscure band. (If you're super-sleuthing off-topic here, that's fine. Type the word engelsstaub into iTunes and see how many songs come back with that title.)

Engelsstaub is a compound-word in another language. It literally means "angel's dust" (as there's no need for an apostrophe in German. Most plurals end with and "en.") Now you learned something else today!

You're just making the part about the album cover up. It was the mosh-dude logo from Dirty Rotten Imbeciles. Maybe that's copyright infringement? I changed the avatar because of an earlier article where we all ganged up on Holly when someone exposed her MySpace. I felt bad and decided maybe I should not be a faceless turd on the 'net making fun of others. She repaid my remorse by saying I look like a "fag." So that's two for "hick" and one for "fag" thus far.

Also you said earlier that I only comment on articles about Apple. Sherlock would click on my screen-name (which is common to a German dictionary) and click track on my profile. You'll see that very many of my comments indeed are, as I fairly admitted ("I'm here daily now to counter that",) but as many are also not.

Sorry for bothering to respond to you. I would not have since you didn't seem interested in the actual "discussion." You just seemed in need of some facts. If you want to assail me or my name personally, I believe you should have some first. Or maybe I've just given some some more crumbs? 

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Kinetic

Must be a slow news day. Anyway, if the battery isn't bad then the 4S has the worst battery life I've seen in a while. Either way I don't want one, and the "Genius" acting like an ass doesn't surprise me either.

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Keith E. Whisman

Its a good article, ignore these pathetic losers that took the time to read an article they aren't interested in just to bitch about the content.

Instead of ranting about articles you don't like, why don't you losers read the header and then decide if you want to read it. Real douche bags. I thoght it was a good article and relavent as many of us long time MaximumPC subscribers own iPhones. You don't have to be a fanboi to own an Iphone/Ipad/Ipod as they are great devices and are pc compatable. If it works with a PC then it is something that can and should be talked about here. If using these devices required that you own a mac then I would be leading the bitch charge but you don't and I'm not.

Again good article, good to see what what kind of support an Apple store has to offer its customers.

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BlazePC

The story title on this particular one is whiny, frustrated housewife blather - so your advice, as well intentioned as it may have started off to be, is useless.  The douchbag part discredited you further.

Anyone giving advice to disgruntled readers about how they should "select" what they read based on the titles doesn't cogitate much.

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Engelsstaub

He was boasting a while back about how he had started an account on Mac|Life just to troll about a MacBook battery hack.

 

http://www.maximumpc.com/article/news/researcher_demo_apple_hack_destroys_batteries#comment-153362

...but only others are pathetic losers taking the time to bitch about content. That's not trolling. I'm a troll for daring to post negative critique.

 

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Cleaver

Shorter battery life? 

Doesn't this guy know that that's a feature of the newer iPhones? Just like a 3 button combo to nab a screenshot on a Mac is a feature, or a one-button mouse was a feature when they had them. 

Try to bring up anything wrong with a Mac or any iProduct and it will be quickly QUICKLY be waved off as a feature. It's better to have to push 3 buttons on your keyboard to get a screenshot. 

"No, its not, you Apple-toting fanbois." His battery life is shorter than what it should be, then someone needs to replace that battery. 

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BlazePC

How about if the management of this site starts pushing these "unrelated to PC" stories over to Maximum Tech? Last time I checked, this WAS Maximum PC, right?

Ditch the iPwn/Apple Store digs, the Netflix customer base "up in arms" coverage and the rest of the nonsense and FOCUS on PC hardware the best you can.  PC stands for personal computer, right?  So go ahead & cover Macs too but coverage of Apple Store employees and the way they treat walkups is, for all intents and purposes, a knitting circle or bridge club mentality.

And for what it is worth, I ditched my printed magazine subscription.  No value add. Money saved is money spent more effectively elsewhere.

PS

Also figure out how to make your site interoperable with ALL web browsers.  No excuse...just sayin...

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Biceps

Don't know if you've visited MaxTech recently, but I don't think it has seen an update in a very long time - looks like it is dead in the water. 

In all fairness, the definition of a PC is changing - today's smartphones are arguably PCs in their own right; they have CPUs, OSs, GPUs (or correllaries), RAM, full sound, HD displays, and they can run applications for just about every single conceivable need.

So, to toss it back in your direction, perhaps what needs to change is not the website content, but your understanding of what a personal computer is.

I do agree that this website should have full interoperability with all web (major) browers; I've never had a problem with a specific browser, but can tell you that sometimes MaxPC doesn't update their page fully - just check back in an hour if that is the case.

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BlazePC

 

I cannot typically post comments with IE9. plus - as you pointed out - sometimes the content goes truncated with older submittals not coming up for long spells.  I must use Opera to successfully post without a hitch; with IE9 previewing results can be a complete wipe of what I had typed. Sometimes it works, most times it dosen't.  I use Opera as a default here because it ALWAYS works (on the comment side of things).  I check back periodically to see how IE9 is behaving only to find it is still wonky.  And for what it is worth, I've tried IE9 on multiple computers with both Vista and 7.

With regard to the blurring lines of phones vs PC, I won't argue with you.  Your point is valid.  Problem is when you open that door as an editor you allow all this other "editorialized" blather that, like I said, smacks of knitting circle nonsense.  I'd prefer to see the focus on more "traditional" PC platforms but in recognition of the way things are transforming - keep the phone crap to a minimum & TECHNICAL and leave the whiny housewife stuff for other sites.  (that last part meant for Paul).  IMHO a phone, as powerful as they have become, is nothing close to being a personal computer.  Personal Digital Assistant that lets you make phone calls? Sure.  Handy?  You bet.  Worthy of Maximum PC coverage as a high tech device?  OK, I'll accept that.  But the bridge club mentality still turns people off.

 

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Paul_Lilly

Maximum Tech is being folded back into Maximum PC. That means more consumer electronic coverage over here on MPC, though it's in addition to the strictly PC related articles, and not in place of them.

You can read about this and other recent changes here.

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BlazePC

 

So what has really changed here is a "bottom-line" shift because of the recession.  So to be absolutely clear, the mother ship ditched Maximum Tech because it couldn't stand on it's own as a revenue generator and it was never really a successful siphon of the "side show" submittals anyway.  The tempo and scope of side show pieces here remained the same all along in spite of the existence of Maximum Tech and will continue as such with it's demise.  Got it!

As my good friend Paco always says, "Same Same".  The only difference is that now you guys are saving coin to keep the primary circus alive.  Affirmative!

Let me share this bit of advice then:  It's too easy to media link to other side shows;  How about you guys work on original content and lose the "easy way out" filler mentality? Create a market differentiator; learn to say "no" (like Steve Jobs always said...), stay focused & original and don't follow the pack.  *wink wink*

 

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rawrnomnom

What browser does this not work on. I just tested it in Chrome, FF, IE, IE9, and on my gf's mac Safari and Chrome again... Are you running netscape or something?

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bling581

Funny stuff. I can go weeks without turning off my 3GS unless I forget to charge it up and the phone dies. Occassionaly there's a "bug" where I can't get service and I have to turn the phone off and power it up again to fix it. My contract is up this month with AT&T (finally!) so I was going to go to Verizon and get the 4S but now I'm not so sure. I can burn my battery pretty quick with the 3GS playing games so I don't like to hear this issue about the 4S battery.

Side comment: I don't think it's a great idea to use your phone as an alarm clock, but not because it cost $400. Ever forget to put it on the charger the night before and it dies? What about turning off the sound and forgetting to turn it back up? Also there was the famous software bug during daylight savings time that cause people to miss work. I do have an alarm set on my phone, but I use it in conjunction with a regular alarm clock incase I turn it off and fall back asleep. Good thing too because I've done all the above with my phone.

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Engelsstaub

Jesus wept. 

This publication is never going to stop digging for stupid crumbs to feed a certain segment of troll-disciples. You do realize that Apple Store employees are just people with jobs, right? Many of them don't even own a Mac and could tell you more about Windows.

You guys, as "journalists," are just pathetic trolls. I'm here to counter that daily now because you all have this stupid crap on your daily agenda. It's better to get hits and read stupid comments than actually keep us up to date on anything useful or applicable to PCs and things relevant to powerusers.

"When I inquired as to why my new Focus was getting less gas mileage than my '09 trade-in, the idiot salesman at the Ford dealer responded that "I was driving it all wrong." Yap yap. Maybe talk to the manager when an employee treats us like an asshole? That's what adults I know do.

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win7fanboi

You cry and moan about what gets posted on this site but you seem to be spending a crap load of time here. Take your pitchfork somewhere else. This is no place for icult members. It has been mentioned several times already but to reiterate. This is MaximumPC. Get over it or get lost.

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acidic

all he knows how to do is bitch and moan like a total little bitch. its people like him that cause others to go on rampages and killing sprees due to his complete ignorance of all things and his holier than thou attitude. i guess he actually cant read and keeps coming back because just like you said that this is maximumpc not maclife or whatever. i guess he gets off by calling everyone else "trolls" when he himself is perhaps the biggest. perhaps he should become an apple "genius" due to his unprecidented knowledge of all things apple and his total loyality to them

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rawrnomnom

Dont swear at the trolls... its like food to them... Logic is their poison. 

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jesse_n_sf

Everyone has a little troll in them, it's just most of us have the knowledge to tame our inner troll to not get out of line.... :-)

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acidic

very true and im deeply sorry. i wont let it happen again. i try to refrain from replying to his posts but it is so hard. ill try harder from now on

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rawrnomnom

Not really... its more like you complain about your focus and the salesman saying why do you need a 16000 car to get around when a 200 bicycle would do just fine most of the time... The point here is less about the fact that the employee worked for apple, than it is about a customer service representitive of a company being an idiot. With correct training his response to a question he doesn't know should be as follows. "I don't know why your battery life is short, let me ask my manager if he has any ideas" Or if he has an idea "Let me check if a b or c is going on," correct the issue if one is present, if there was no issue present tell the customer what he can do, shorten the timeout on the backlight, turn off wifi or gps when not in use. This points more to poor training by the location he was working at than anything else. The fact that it was an apple store, and that the man who was being helped was a tech journalist are the reasons that it was brought to the media's attention.

 

Now let me spin you another interesting point of view. 

 

If this had been at a verizon store, with an android phone, you probably wouldn't have commented. Being that it was Apple who was called into question, rather than HTC, Motorolla, or another brand, you jump on the article and begin to call the author of the article "pathetic trolls" for bring attention to something that would interest the readers of the website. So now let's consider that the purpose of a publication be it online, or a paper magazine is to generate revenue through advertisement. By adding stories that people want to read, or as you call them "crumbs", the magazine (Max PC in this instance) Has the revenue to continue to bring other higher quality articles to the consumer. 

The best part of all this? You have a choice not to read MaxPc. If you want to read articles fawning over how amazing the apple ecosystem is then go over to macLife, or Endgadget. If you don't like it, stop trolling and don't waste our time. 

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macncapn

not really, it's more like saying, why do you need to use a $16,000 car for an outdoor radio, instead of a $50 boombox. primary use of a phone is to answer calls, secondary use is as an alarm. primary use of a car is to get around, secondary use would be to use it as a stereo, when working/playing around outside. This isn't a critique of your opinion just the metaphor you use to start it off.

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bling581

"You do realize that Apple Store employees are just people with jobs, right? Many of them don't even own a Mac and could tell you more about Windows."

So you're arguing that it's okay for them to spout BS or not have enough knowledge about the products they sell?

The main reason I don't go to Best Buy for the majority of my electronics (besides the prices) is because most of the time I know more than the employee I ask for help. I've even stood there and listened to them tell another customer false information. My sister bought a Mac laptop there and they told her you don't need an AV because Mac's can't get viruses! Doh!

The whole point is that their job is to know about their products. Feeding customers BS is anti-productive because if the customer eventually finds out do you think they're going to shop there again?

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Engelsstaub

Speaking to a manager usually works for me. It happens everywhere.

I wasn't arguing for the employees. The person did sound condescending about the alarm clock stuff.

If I had a bad experience on X-Box Live, I'd rather take it up with Microsoft and the managers thereof than go to a PSN forum to air my grievances.

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Paul_Lilly

Or you can always skip right over a story that's not of interest and read about Sapphire's new dual-BIOS videocard, an affordable graphics card for professionals, a new monitor from NEC, Seagate's plans to streamline its hard drive business, Acer's new all-in-one desktops, Ubuntu's push into mobile, and other tech related tidbits you might find more relevant.

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rawrnomnom

Love that you guys monitor the comments. 

 

Maybe more review articles and roundups too. Often it just seems like product announcements without a whole lot of real meat to them. 

 

Love the rig builds too. Keep it up.

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Supall

Didn't Maximum PC do an article as to who was smarter Apple Genius or Geek Squad awhile back?  We all know that Geek Squad are tards, but did the Apple Genius guy really just tried to give a "simplified" answer?

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Jyckle

Apple's Genius techs are about as bad as Best Buy's Geek squad.... Sometimes my Toaster doesnt want to toast very well. I usually unplug it from the wall to let it sleep for a few hours before trying agian.

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hmp_goose

But that's the perfect tone to take with a Mac User! Quite a few of them think on this "wavelength" and would respond well to such presentation of advice.

It's also not the first battery ever to have conditioning instructions to it, ether.

Church of Apple will Adore …

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