Comcast Wins "Worst Company in America" Award

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mols

hm... for monitoring bandwidth usage I prefer ProteMac Meter ( www.protemac.com )

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JAMIEESPOCHAV

I don't know why after this long I am still a Comcast customer.  Probably just the effort needed to cancel would be to difficult.  Just talking about all the problems we had with the install of the services would take days if not weeks to explain.  Just the principle of if you don't pay them they can cancel your service but if they make a mistake and forget to credit your account good luck trying to squeeze $20 out of them.  I was supposed to get a $200 gift card of some sort for signing my contract.  Everytime I call to find out when I am getting this they tell me I have to call another number or they tell me to wait another 2 months.  I finally had to threaten to call the Better Business Bureau to get any results.  I should have stayed with AT&T Uverse.  The internet was slow but their customer service is on point.

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nmanguy

Man, everyone really hates Comcast. I have no idea why, though. In my area, I pay for 16/1 Mb/s but I get up to 25/2. When my 15-year-old cables were worn out, they sent someone out who strung the stuff all over the place and cut out the dead-end signals that haven't been used in a decade, increasing the already-good reliability of the signal. I signed up for the phone service and now I use their voicemail instead of my 1985 answering machine, all while saving money instead of staying with ATT.

 

I wonder if I'm just really damned lucky.

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sl4os

Comcast sucks, no doubt about it.  I paid for 16Mbps service and they connected me at 4Mbps.  Thank goodness for their outsourcing to other companies to wire people's homes in my area...  The tech that showed up revealed to me that my service was only 4Mbps (which tested at closer to 2Mbps).  I called and they supposedly upped it to their highest package (which I was paying for) - a straight 16Mbps, but I only get marginally better service.  In addition, it took them more than a week to wire my house with only one outlet.

A couple good things about them, for me, is that if I'm insistent enough, their customer service will eventually wear down and give me a credit or discount if I complain about their screw-ups.  And, I get on perpetual promos.  When a promo ends, I call them and ask what their promos are and they have always hooked me up on another promo.

Still, in the past month, I have had at least 4 service interruptions where I have called to report that my internet wasn't working. An automated voice just told me, "There is a service outage in your area. Our technicians are on their way and will fix the problem shortly. There is no need to call again. If you would like to receive a call when the outage is corrected..." (aka: "Yeah, we know your internet isn't working and we really don't care. Screw you, stop calling.) -- Their computer would call the next day, although the service was back up in about an hour.

I noticed one other misleading ploy that they use is their "powerboost" technology...  They use this to determine what speed of service you get.  If your powerboost will pump 16Mbps for you for 10 seconds or so, you have "16Mbps service" -- even though the rest of the time, your service is going to cap out at 2Mbps.  This makes it difficult to accurately test the speed of your internet, since broadband speed tests only test for 10 seconds or so.  It also seems that the more popular broadband speed testing sites tend to give Comcast higher speed results than lesser-known sites (hmm... Seems to me that Comcast has tagged these sites in their throttling software so the speeds are always higher when using the tests!) These are probably only a few of the methods that they use so they provide poor service while "looking good" to the untrained eye.

And finally, if they want to contact you, they have their automated system call you, instructing you to call back at such and such a number, even though it is unlikely you have a pencil handy.  The system tells you more than once that "it's VERY important."  I have received many of these over the years, and EVERY. SINGLE. TIME, I called back and the person on the other end of the line has NO clue about why I was contacted.  WTF?

Unfortunately, the other option in my area is QWest.  They suck even worse, offering some SLOW speed internet only.  They even advertise in my area that they have 20Mbps service in the city, but I have not seen anyone in any neighborhood who has access to it. They just advertise it, probably because they have it in the upper-upper class neighborhoods and have not upgraded their lines to go over 1Mbps everywhere else. Even worse, their "customer service" is appalling -- They don't listen to you at all, try to upsell you every step of the way, refuse or argue over canceling your service, jump to conclusions, fault their customers for any problems, hassle you about any request to open ports (they block all non-essential ports "for your protection"), have a minimum charge of $80 if there is any bad wiring inside your house [even if it is just a faulty phone cord coming out of the wall]), etc, etc -- and their modems are the most unreliable pieces of junk I've ever seen (they look pretty, and fail often -- and when they fail, you bet it's going to be on your bill if you need another one, even if you are leasing it)...  At least Comcast will swap out a bad modem for free and doesn't charge you for any line problems, no matter where the problem is...

They both suck.  I dream of a day when FIOS comes to my city to give some real competition.

I think Comcast deserves this award.  Even though QWest is worse, Comcast is bigger and effects more people with their antiquated networks (antiquated network, but "up to date" when it comes to throttling, bandwidth usage monitoring and other junk like powerboost.)

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dr feel up on u

The entire cable industry is a rip off. All the companies charge the same rates and and offer the same services. the difference is the customer service that a customer comes across. The reason why some pay more than others no matter where they live is because most of you are in promos that end in either 6months or a year, after the promo expires your rate goes up. Then the problem begins because ya thinks its the cable companies fault and that they raised your bill. Where the cable companies are wrong is that they dont always tell you its a limited time price and promo. As far as the dumb customers, their are many. Their are customers who call customer service and say my tv is not working and the rep responds with a question. Is your tv on? and the customer replies i dont know. Or the dumb customers who call when the power is out to complain that the cable is out. duh. cable wont work without power. And the then theres the one that call cause their tv's say no signal but they never checked to see if the tv was on channel 3. However even with those dumb customer questions there are alot of rude customer services reps for many reasons. pay, rude customers,just a plain bad attitude, Plz understand its part of the industry. yes direct tv has a better csr rating but it not better than comcast. Fios, plz yall are idiots if you think fios is any better. thay were featured on the nbc rip off report. If you look closer or know anything about the business you would see that yes when fios came out alot of comcat customers switched to fios and they all came back and then some but remeber the ones that switch were ones that were paying alacart or full rate for thier services and switched to fios for a 1year promo. Once the promo Expired and thier bill jump to 300-400.00 they all came back to comcast.Fios isnt even making any money thats why they halted their fios expansion. 18million homes can get fios right now and only 2.5mil have it. Check this article out. it was just published a few weeks ago.

Subject: Verizon Halts Further FiOS Expansion

If you are waiting for Verizon Communications to bring its high-speed communications service FiOS service to your town… keep waiting. The communications giant said Friday that it doesn't have any further expansion plans for its fiber optic network.

FiOS has been the telecommunications giant's high-speed competition against cable companies and largely sold to consumers, although a business offering is also available. Verizon offers three services over fiber; Internet, phone and television. It offers three tiers of speeds: 15 megabits for downloads/5 megabits for uploads, 25 MBits/sec down/up, and 50 MBits down/25MBits up.

Verizon (NYSE: VZ) has not unequivocally said there will be no further FiOS expansion, but doesn't have any plans to continue expansion, either.

"We're simply doing what we originally pledged to do. We said we would enable approximately 18 million households to receive FiOS, and we stated that more than five years ago. We never said we would deploy our fiber optic service to 100 percent of all residences we serve," Bill Kula, a spokesman for Verizon, told InternetNews.com

The economics have not been in Verizon's favor. After approximately four years of build-out and availability, FiOS now covers just 12.7 million homes and has around 3.4 million subscribers in 16 states but is on track to cover 18 million by the end of the year. It's currently expanding in Washington, D.C., New York City and Philadelphia.

Verizon has faced quite a bit of competition in this area. Time-Warner has its RoadRunner service, Comcast has its Xfinity service and AT&T has U-verse. All three offer Internet, television and telephone. Plus, there's satellite providers like DirecTV and Dish Network and now comes the 800 pound gorilla, Google (NASDAQ: GOOG), which is planning its own fiber optic network.

Building out the network was an expensive proposition for Verizon. In January, while speaking at the Citgroup investor conference, Verizon CEO Ivan Seidenberg said that FiOS was close to being operationally positive in 2009 and he hoped it would be net positive in 2010. The last projection on the cost of the build-out came in 2007, which put the costs from 2004 to 2010 at $23 billion.

Kula said the plan now is to increase subscribers in the areas already covered. In some areas, FiOS has penetration as high as the mid-20 percent range. "This year, we've shifted our focus from honoring our deployment commitments to building on the popularity of the product by winning over FiOS Tv customers in areas where we have cable franchises," he said.

Following the European model

None of this surprises Rob Enderle, principle analyst with The Enderle Group. "The cost has been unacceptably high in both cases. They picked up only a small number of homes for the cost to put that in. I think somebody sat back and said what makes this better than what the Europeans are doing?" he told InternetNews.com.

European broadband makers have been moving slower, picking up a few cities at a time, and saturating the area. They don't move on to a new area until they pick up a large number of customers in the area. This kept the cost-per-house low because they were picking up new customers all in one area, as opposed to spreading it out over many cities like Verizon and AT&T with U-verse.

"[FiOS and U-verse] looked like this huge land grab and it doesn't do you a lot of good if the people in the area aren't buying the service. So mining the areas they've already got coverage is undoubtedly a better strategy," said Enderle.

Take that. every1 of us has had a different expirience with different companies some bad some good. Its part of the business unfortunally. The only thing that can be done is improve it. Comxcast is trying to. They have invested 2.5billion thats right billion to improve customer services over the past 2years and still working at it. ifact they were voted most improved by jd power and assc last year. They have invested in newer technology, more training,

p.s and then you have the idiots who cant decide wether to pay their rent or cable bill. Some people forget that cable is a luxury not a neccessity. Those are the 1 who hate comcast.

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dhosborne

THIS JUST IN.... Water is found to be wet!

 

this is not news to anyone but Comcast.

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CentiZen

delete this comment please

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samduhman

Comcast is the worst company I deal with hands down. If they have competition in your area they are willing to charge you less. I have friends 10 miles down the road who have FIOS as an option. Comcast willingly charges them up to 50% less than me for the same service. I can't use satellite due to tree coverage. 

 I also signed up for "unlimited" coverage years ago. A couple weeks ago they announced thier bandwith monitoring application while also mentioning 250g limit. My wife was pissed (its bad when my wife gets angry ;) she called them complaining and they gave here some standard line about how we didn't "really" sign up for unlimited and how they could'nt reduce our monthly rate to make up (make customer happy) for it.

There have been a number of times I've need to place a service call. So they say someone needs to be there "all day". So I take off work. What do they do. Fix the problem remotely. So I wasted leave.  They don't even have the curtouesy to call and tell me they fixed it remotely. I'm at the house waiting for them to show up.

The second I have another option I'm switching and never looking back.

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ElderJefferson

...

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TheTrevon

Both Comcast and AT&T have a strong argument in favor of this title.  Both have FAR more cons then pro's ... if any

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aCi11i3s

Time Warner Cable is my vote for worst company for 2010.  I had this same level internet service for how long?  PLEASE come to my area Verizon Fiber!!!  PLEASE!!!  I'm stuck with this lame "Road Runner Turbo" which is a joke, and the same level service that's been around for over 10 years.  Where's the innovation and technological improvement?  No focus on the customer when there is no competition.  It will not be long before TW doesn't own the market in my area...and I can't wait.

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DOAcepr

How in the world did AT&T lose this one?  AT&T is by far the WORST company I have ever dealt with.  As a customer of both AT&T (not for long) and Comcast I have to say, I don't really have any issue with comcast.  Fast internet speeds, decent customer care and great reliability.  Can't say any of that for AT&T. 

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devin3627

clearwire is worse!! go to clearwiresucks.com they have a 7day return policy and i was stuck paying their BS for 1 year on contract and bought cable which costed me hundreds!!!

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monkeykid753

I was on a flight and the pilot freaking landed the wrong way!!  And while watching other planes land, I noticed that they were wheels were on fire... Yes, ON FIRE!! Minutes after they landed... And also, have you noticed that the flights that crash are always United?? I think United likes to crash and kill their frequent fliers (who are very stupid, mind you). 

 

My exploding trick: Any iPad/Phone/Mac haters get a lot of silly putty, then clog up the speakers on iPad and iPhone or vents (if they exist) on an iMac and wait for a few minutes... then....

BIG BOOM!!!! 

 

The Creator of that

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Zazubovich

MTA or GCI!  Good times either way.  Forget it if you're trapped in the Bush or Fairbanks, though, you might as well just put the dish on the roof of your car.

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Danthrax66

Who cares if comcast sucks in a few years google will be the only supplier of everything and it will be fast and they will log everything we do but I'm cool with that because it's google. 

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theresapartyinm...

It is my understanding that in MA regardless of what service you are getting from Comcast, you get to talk to someone who is located within the state and there is rarely a wait time when calling. I don't understand what all the fuss is about. If you are using 250GB of b/w a month there is something wrong. The people who say there  is a problem with  bandwidth caps don't understand how much data is traveling through the routers at Comcast and how  peer to peer file sharing can tear an infrastructure down very quickly. As a Cisco guy, I understand that Comcast is trying to offer the best service it can, but they, just like any other ISP, only can give the best service if not everyone is downloading or uploading at the same time. They are able to offer speed based on oversubscribing their routers. (give 100000 people 15mbit connections and you use data from the past to figure out how many people are actually on during any given time) If everyone decided to start torrenting at the same time on an ISP's network it would certainly slow to a crawl and comcast is just trying to make sure that does not happen.

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sl4os

A minimum call to Comcast in my area is 15 minutes unless all you need is your modem rebooted.  Otherwise, your call will be answered shortly, then you will will hold for another 15-30 mins, then be transferred 4 times, @ 5 - 10 minutes each.  I've sat on the phone with them for over 2 hours before...  I had to plug my phone into a charger I was going on and on with a run-around with them for so long.  After which, I insisted on being credited for the time it took to get my little problem resolved.  They eventually caved in, but saying there is rarely a wait time is your good luck.

Also, for a tech maintenance guy like myself, it is really bothersome that a phone number is keyed in with the account you are calling about.  I discovered this quickly when I called and their automated system rebooted my modem at my house while I was out on a job, since I was calling from my cell phone.  You have to call them from the phone number associated with the customers account.  Convenient in some ways, but bad for techs like myself. Shouldn't there at least be an option, "Is this the number you are calling about?"

Also, as far as caps, there are more than one online services and/or games that will easily max you out on a 250GB limit.  It seems reasonable for the average "I get on the interwebz to checks email and my @me's, and to look at lolcats and failblog" consumer, but what about the ever-growing online backup services?  Or virtual worlds like Second Life(TM)?  And what about downloading that new linux build, or watching HD movies from your slingbox while on the road?  Any combination of these can max you out easily...  And, of course, steam too, as mentioned.  I think it is good for them to not want their systems overloaded, but isn't it their job to keep up with the times? (and right now, time says, "Everyone needs more bandwidth and usage.")

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Arrowdodger

If Steam keeps having their sales like this, 250gig's would be no problem. Just bought the Codemasters bundle pack and GTA4, 57gigs. Slightly over 1/5th of the cap. In one day. 

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theresapartyinm...

You are right I use steam too and games can suck up a ton of bandwidth which is a totally valid reason. The best solution to this problem is for comcast to spend less money on its BS "xfinity" name and more on the new CRS-3 carrier routers from cisco. I think we can all agree 322 terabits of bandwidth give them no excuse to have caps.

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COMMANDER_COOK

Buying a foreign car is treason to begin with. 

----------------------------------

Donate blood!     http://www.redcrossblood.org/

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turbonutter

Funny, because more Toyotas are made in America than GMs or Chryslers.... which are mostly made in Canada and Mexico, respectively.

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Danthrax66

Yeah but the profit comes back to america and goes to the engineers and ceo's here. Plus have you ever seen what mexicans do to a car shit looks amazing.

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festiva_man

Sure profits come back to America, but it doesn't matter as the ones it goes to are hording the money anyways.  Toyota's built in America means Americans are working.  Who gives a sh*t if the CEO's have the money.  They are gonna take it and buy some french wine.

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Danthrax66

Why shouldn't the ceo get money or the engineers? They went through years of education and then probably even more years of doing shot for the higher ups to get where they are now. Your conception that ceo's are bad because they have money and get more is fucked up they do their job and they are at the top of their field because they did their job well. Now the reason why toyota has plants here is for public relations no one would buy a fucking toyota if they didn't. And the reason gm card aren't made here is because the fucking unions wanted them to pay people $40 an hour to sweep fucking floors. Unions in the 70-80s ruined the blue color working class of america by becoming too greedy and then the democrats (clinton) signed the north american free trade agreement so there are no tariffs on those card imported from mexico or canada. So if you want to be mad at someone don't be mad at the government be mad at the fucking unions and the gov't Now go buy a prius I hope your accelerator gets stick because tojo doesn't know how to design a car.

Live, Learn, and Shut the Fuck Up. 

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festiva_man

Could it possibly be (on top of the Unions) that the 3% trade tariff makes it virtually free to make these crappy little cars in foreign countries?  6 companies own 63% of our GDP.  PR or whatever doesn't matter.  CEO's can make all the money they want (I drive a ford and so does my wife).  The problem is tariffs and we (as in me and the rest of the middle class) are getting fucked over by not only the government but the corporations as well.  All the left right BS that you swallow is just that BS!  When you want to, come up for air and take notice.  You can defend CEO's as much as you want to.  One person compared to several thousand with money hmmm?  In the end, these giants are no different from government, they just give the money to government to make them do what they want.

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devastator_2000

Comcast does have good products, but their prices are too high, but that is not the worst of it.  They dont treat their employes very well.  You do get a few good perks working for them, but there pay sucks.  I have worked for both Charter and Comcast and Comcast pays about 1/3 les than Charter to do the same job.  So if you get bad customer service, its because the people working for them get yelled at by the customer, constantly hounded by there supervisors and low pay on top of it all.

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optionboy16

Toyota screws up once, and they are damned forever?  Come on now!  I understand when you have a monopoly in a specific market, you can slack on customer service because....well because you can.  I live in Alaska, and we have ONE cable tv company.  They charge outrageous fees and the only other alternative is satellite tv (which if you rent, is usually out of the question).  Now I've worked retail before, and it seems you get one of two things from a company....Do you want good customer service OR low prices?  You can't have both!  This is also true for air travel.  I can ALWAYS fly cheaper on United, but I always choose Alaska Airlines even though they are more expensive because if I get into a jam, they will take care of me.  Speaking of United....There are rumors of a merger with American and Continental.  If it goes through, they will become bigger than Delta/Northwest.  In the end, the bigger these companies get, the more market share it controls, and the crappier the service gets.  As I become a crusty old man, I don't mind spending a few more dollars for better customer service.

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Paul_Lilly

"Toyota screws up once, and they are damned forever?  Come on now!"

The voting was for the worst company of 2010, not for the worst company ever. Toyota definitely deserves to be in the running.

-Paul Lilly

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Biceps

Since you are in Alaska, let me fill you in: Comcast has stupid high prices and really exceptionally poor customer service, combined with predatory business practices and generally incompetent employees.  That said, I would have voted for Sprint... Comcast is bad, but Sprint is absolutely the worst company I have ever worked with.

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Danthrax66

Sprint are you serious they are great they gave me a new phone after mine broke (i may have broke it oops) for no charge. 1 bad experience and a company fucking sucks in your eyes. God stupid people are hard to please.

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violian

I usually always paid my Sprint bill late because it's due on an odd date, the 23-26th of each month. Never had a problem. But starting last month, they're now tackling on a $5 late fee if it's missed by just a day. Now that my contract is expired in June 2010, I'm thinking of getting an iPhone.

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bikerbub

i know that our family has had multiple "suprise bills" like tripling the bill because of texting while in canada, and when my sister went over on texts we got the front of a 5-600 dollar bill. My dad refuses to get me a new phone (because of the 2-year contract that is required) with sprint, so i'm looking at a droid with verizon. I've heard nasty things about the keyboard though.

 also completely agree with comcast. My dad is waiting for the day they offer U-verse in our neighborhood. (all of the neighborhoods around us have the option, but our neighborhood is either Crapcast or satellite.)

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Cooketh

Come to think of it, Sprint just lies. It has terrible coverage, and "4G" is a trick with terminology to blatantly fool consumers.

Good point.

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Cooketh

These "consumerists" are just ticked off because Comcast is growing. They think Comcast is a big bad monopoly and it simply isn't.

Comcast may seem like a pain in the ass, but so is every company in their field.

Warner Cable, AT&T, Verizon, DirectTV, Dish Network, and a slew of other service companies suck just as bad, if not worse than Comcast when it comes to Customer Service and Price.

And Internet throttling? Come on, 250 GB limit per month is a solid rate, especially if you've done your homework and know that Verizon plans to start charging customers for internet bandwidth packages similar to cell phone data rates in the coming years.

 This is a gimmick. The "Worst" company in America is successful enough to be the largest and most successful company in its field? And bought NBC? No, that sounds like the most successful, not the worst.

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ddimick

I've done business with most of those companies. Your assertions are at least partially wrong.

 

For example, DirecTV has very high-rated customer service as ranked by an independant thirdy party (JD Powers). I've been doing business with them for the better part of a decade and have always had good interactions with their customer service department.

 

I suspect you work for Comcast.

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Cooketh

No, i don't.

I've just been through enough service providers to know when complacy sounds good.

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optionboy16

I agree!  That's why I vote with my wallet.  I chose Fred Meyers (Kroger) over Wal Mart.  I chose Alaska Airlines over United.  I chose DSL with Alaska Communication Services over AT&T and GCI.  The list goes on and on. I jumped on the Xbox 360 early, and got the red rings of death.  I was pretty pissed off about it, but Microsoft treated me right, and fixed it right away and paid for the shippintg.  Did I recieve a defective product?  I sure did...but the important thing is, they went out of there way to fix it for me.  The real issue is what are YOU going to do about it?  Most Americans prefer having low prices over anything else when it comes to goods and services.  Don't agree?  Look at the Fortune 500 list.  Guess who's on top?  Another interesting thing is...I see a lot of banks on there.  Thank God I don't use a regular bank anymore.  I've been using a nonprofit Federal Credit Union for years.  If you go out of your way to use a different service, you are usually taken care of.

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Cooketh

Not to mention Comcast FAUGHT the government to protect their customer data and information and WON.

That's GOOD customer service.

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Humpfester

How Charter cable didn't win the WCIA is beyond me. Worst cable provider I've ever had to deal with.

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Noob Of War

Comcast is not a bad company and neither is Toyota or Apple. People that say such things don't know what they are talking about! 

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ElderJefferson

Why would you even mention Toyota? Since when has media-hysteria and exaggerated/fabricated stories been a criteria for company performance? I own a 2004 Camry (not on the recall list), and would readily buy a new Camry w/o hesitation. Great company, great cars, great service. Not readily revealing a potential issue with one of their vehicles could probably (almost definitely) be said about every other car manufacturer.

Who here actually knows someone who knows someone who knows someone who had a "throttle" issue with their Camry? Now, who here actually knows someone who knows someone who knows someone who actually LIKES their Comcast service?

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Arrowdodger

I know one person who had an acceleration issue. With their Ford....

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ElderJefferson

My Firebird throttle once got stuck as I was coming to a stop in downtown Chicago. Had to throw the sucker in park and kill the engine with it revving up on me.

My Camry has over 100,000 miles and has never seen the inside of shop except to get her routine maintenance. Drives like a dream.

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Arrowdodger

It wasn't even anything cool like a Firebird, it was a freaking Tempo.

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Danthrax66

your logic is retarded toyotacars had a problem that caused fatalities. You go ahead and buy one of those japanese death machines, I'll stick with chevy.

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ElderJefferson

I think it's your response that is slightly retarded. Don't buy into all the media hoopla surrounding an issue which, ironically, has not even been proven to exist (it can't even be duplicated).

The flack surrounding Toyota is due to the company not coming forth with "suppossed" issues earlier. Like I said, every car manufacturer is most likely guilty of this, especially your precious Chevy engineers.

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optionboy16

Cause you know, Chevy never made an Impala with rear mounted gas tanks that exploded during the mildest of rear impacts and engulfed the car in flames while burning a family inside.....Just sayin....they would never do that.  Right? Never?

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fusa

The last couple of ISP's I have had to deal with have been much worse than Comcast.  One even charges internet by the amount of computers you have.  So if you have 3 connected to a network, your bill is 3 times as high.  They have also been able to win the highest bid for several areas, spreading like an infection.  Luckily Comcast has been able to win back some of the areas. Some people will refuse to live in an area if the other company provides the cable/internet service.  Satelite (Hughesnet especially) is much worse than cable providers, worse service, horrible limits on daily use and a lot more expensive.

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ElderJefferson

But they have such pretty and hip actresses on their commercials...

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