CircuitCity.com Returns with Crappy Return Policy
Posted 05/25/09 at 08:47:03 AM by Paul Lilly
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Circuit City has risen from the dead, at least in online form, and as is most often the case when an entity emerges from the grave, decomposition rears its ugly head. In this case, it's the new CircuitCity.com's return policy that has been withered, but more on that in a minute.
Last Tuesday, Systemax -- the same company that owns TigerDirect and purchased electronics retailer CompUSA's intellectual property last year -- closed its agreement to acquire trademarks, domain names, and customer list of email addresses and "other basic customer information" of Circuit City's online business for $14 million plus a share of future revenue over 30 months, CNBC reports.
The online portal relaunches today and it looks just like the Circuit City of old, except for the return policy. Not even a full day under its belt, CircuitCity.com is already catching flak over how returns are processed. Under new ownership, non-defective returns "will be for store credit or refund at CircuitCity.com's sole discretion." But even worse than potentially getting stuck with store credit, some items are just plain nonreturnable.
"Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson, and others are not returnable to CircuitCity.com FOR ANY REASON," states the return policy.
In other words, welcome back, and buyer beware.
Just don't do it!
Submitted by worm8199 on Mon, 05/25/2009 - 8:41pm
I checked out Circuit City's "sale" when they were going out of business. That was a waste of a half an hour. Before that, I hadn't been in one in years. And I never bought anything computer related from them. High prices and crappy selection. No thanks. If anyone is dumb enough to buy something from the relaunched website, they got it coming. There is a reason the company went under the first time.
AVOID IT LIKE THE SWINE FLU!!!!
wat
Submitted by jediken21 on Mon, 05/25/2009 - 8:29pm
people actually buy from tigerdirect, compusa.com, etc? if i never heard of 'em and was just browsing i would relate them along the lines of a scam site.
Submitted by schmitty6633 on Mon, 05/25/2009 - 1:55pm
Newegg beats every other place no question about it...
Submitted by CentiZen on Tue, 05/26/2009 - 7:46am
so, so true...
Amend, brother.
Submitted by I Jedi on Mon, 05/25/2009 - 2:01pm
Amend, brother.
gotta love good customer service
Submitted by jihnn on Mon, 05/25/2009 - 9:57am
a few years back, as a matter of fact it was my 2nd puter build, i had purchased all my peices from newegg.
when i first booted no problem and for a couple weeks, i was happy, then i began to realize that every time i launched the mmog i was playing @ the time it would have to repatch.
it took me over a year to figure out what was wrong. i was cruzin some forum somewhere and read about bad corsair memory, well guess what, that was it.
i called newegg, remember it was over a year, i explained to them my problem. they offered to exchange the memory, which is what i wanted.
i really do not know how many thousands of dollars i have spent with them because if that experience.
when i am looking for equipment the egg is first stop then all others have to be lots lower before i will give up that kind of service.
when resellers make policies that have the potiental to make you angry and cost you money....be careful
Submitted by Vegan on Mon, 05/25/2009 - 8:52am
Better hope they don't start offering rebates, with TigerDirect in charge. My old boss used to always check TigerDirect first-thing whenever he needed new hardware and it drove me insane.
so nice had to be seen twice
Submitted by mojosico on Mon, 05/25/2009 - 7:51am
MOJOSICO
Submitted by mojosico on Mon, 05/25/2009 - 7:51am
what the hell just checked out CircuitCity.com the front page is the same but once you venture further into the site it becomes evident that it is not the same old site . the prices the layout , the options , seemed alittle too familar to mojo . found out mojo was right . go to tigerdirect.com , and compusa.com and what do you know its all the same. same products , same prices , same crappy return policy
basicly its the same shit sandwich but with different bread .one would think that different sites (even owned by the same company would have slight differences to them.)could be well different ?? is mojo wrong for thinking this way ?? thank goodness for the freedom of choice .
Submitted by mojosico on Mon, 05/25/2009 - 7:51am
what the hell just checked out CircuitCity.com the front page is the same but once you venture further into the site it becomes evident that it is not the same old site . the prices the layout , the options , seemed alittle too familar to mojo . found out mojo was right . go to tigerdirect.com , and compusa.com and what do you know its all the same. same products , same prices , same crappy return policy
basicly its the same shit sandwich but with different bread .one would think that different sites (even owned by the same company would have slight differences to them.)could be well different ?? is mojo wrong for thinking this way ?? thank goodness for the freedom of choice .
I have had no problems
Submitted by windbane on Mon, 05/25/2009 - 7:29am
I have had no problems buying from The Source. They are now owned by Bell Canada, so they have nothing to do with Circuit City or their old owners Intertan. And I have found their prices have been inline with Best Buy/Future Shop. And I haven't had a problem with returns or exchanges either.
Yeah, 'bout that
Submitted by Havok on Mon, 05/25/2009 - 8:05am
Had a momentary lapse there. Forgot that Bell bought 'em.
Even though, Some of their higher ticket items ARE quite expensive. For example: The HP DV2? Got best of show at CES. While all the major electronics stores have a slightly differing model, most are about 650.00 CDN. Why is the almost exacrt same model (different colour mind you) 100.00 buck more at the Source? Ican't exactly remember the other items I've seen marked up, but whenever an item goes dis-coed for much cheaper at $taples or Future$hop or Be$t Buy, how come they still sell it at The Source for a much higher price?
Riddle me that?
OMGWTFBBQ
Submitted by Havok on Mon, 05/25/2009 - 6:56am
I can kind of understand where CC is coming from now. I don't know how many times at work people come in with a PC or printer or something and bitch about having to send it away to the OEM, all because they're a week over the return period. Having no return policy completely solves that problem!
But seriously, who actually buys big tech items at Circuit City or their Canadian pals The Source?
'Yes, I'd like one very over-priced and marked-up PC with no Warranty please.'
They must love corporate suicide in that company.
OMGWTFBBQ
Submitted by Deslock on Mon, 05/25/2009 - 6:34am
"Products from manufacturers such as Compaq, IBM, Hewlett Packard,
Toshiba, Epson, and others are not returnable to CircuitCity.com FOR
ANY REASON," states the return policy.
Only one thing to say: Good-bye, again!
A return policy like that is equivalent to economic suicide.
Submitted by Queenof1 on Tue, 05/26/2009 - 11:11am
wonder what "the others" are? That could include ALL the manufacturers. I'll stick with the Egg, thank you very much.
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