BlackBerry Tour Facing Major Return Rate Due to Clogging Trackball
BlackBerry Tour Facing Major Return Rate Due to Clogging Trackball
Posted 09/16/2009 at 1:12pm
| by Paul Lilly
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A major defect in Research in Motion's (RIM's) new BlackBerry Tour could turn into a financial SNAFU for the smartphone maker, cautions Gerard Hallaren, director of research at TownHall Investment Research.
According to Hallaren, RIM is "having a big trackball problem," one which puts BlackBerry Tour owners in the unenviable position of having to frequently apply a blast of compressed air to avoid letting the trackball get all gunked up. We suppose it could be worse, as anyone who is 'old' enough to remember using mechanical mice can attest, but Tour owners are understandably displeased.
The research firm says that return rates on the Tour at Sprint are approaching 50 percent, while Verizon is also "experiencing serious problems." And according to Hallaren, Sprint has determined that a needed increase in quality control could add 2 to 3 percent to production costs, which would be offset by a lower return rate.
Image Credit: thetechherald.com
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mikeart03a
March 22, 2010 at 11:02am
Whoa... spam much? As for the blackberry trackball issue... yeah, I can see why people are ticked. I had to disassemble my pearl to clean it's trackball.
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1337Goose
September 16, 2009 at 2:39pm
A friend of mine bought one of these and it clogged. She could scroll left, but not right.
Anyway, she returned it and got a new one.
Will compressed air actually keep it from gunking up?
~Goose
andysalisbury
September 16, 2009 at 2:12pm
I do, and mine is notably clogged already!
I see a trip to the Verizon store in my near future...
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