BlackBerry Tour Facing Major Return Rate Due to Clogging Trackball
Posted 09/16/09 at 04:12:02 PM by Paul Lilly
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A major defect in Research in Motion's (RIM's) new BlackBerry Tour could turn into a financial SNAFU for the smartphone maker, cautions Gerard Hallaren, director of research at TownHall Investment Research.
According to Hallaren, RIM is "having a big trackball problem," one which puts BlackBerry Tour owners in the unenviable position of having to frequently apply a blast of compressed air to avoid letting the trackball get all gunked up. We suppose it could be worse, as anyone who is 'old' enough to remember using mechanical mice can attest, but Tour owners are understandably displeased.
The research firm says that return rates on the Tour at Sprint are approaching 50 percent, while Verizon is also "experiencing serious problems." And according to Hallaren, Sprint has determined that a needed increase in quality control could add 2 to 3 percent to production costs, which would be offset by a lower return rate.
Image Credit: thetechherald.com
16 Sep 2009 ... BlackBerry
Submitted by norbertherrera on Wed, 02/10/2010 - 10:52pm
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Submitted by rodjav305 on Sun, 09/20/2009 - 9:38pm
Happened to me also
Submitted by rodjav305 on Sun, 09/20/2009 - 9:38pm
Happened to me also
Happens...
Submitted by 1337Goose on Wed, 09/16/2009 - 3:39pm
A friend of mine bought one of these and it clogged. She could scroll left, but not right.
Anyway, she returned it and got a new one.
Will compressed air actually keep it from gunking up?
~Goose
Wash your hands once in
Submitted by Jox on Wed, 09/16/2009 - 2:48pm
Wash your hands once in awhile, people!
-Jox
I do, and mine is notably
Submitted by andysalisbury on Wed, 09/16/2009 - 3:12pm
I do, and mine is notably clogged already!
I see a trip to the Verizon store in my near future...
Same issue here. Sucks being
Submitted by Justin.Kerr on Wed, 09/16/2009 - 7:59pm
Same issue here. Sucks being a CDMA fanboy :)
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