BFG Bails on Its Customers, Refuses Warranty Repairs

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MASTERDJCHRIS

My card's onboard cooling fan is really noisy. I have only used this card for 18 months! When I went to the website, it was "under construction". When I called the phone number from my instruction manual, the phone rang for 5 minutes, then the computer put me "on hold" with music for another 20 minutes. Then I get a real person that tells me I am out of luck because BFG is out of business and that another company bought the name out. So, no repairs and no more warranty!! This is crazy! I would not buy any more BFG Tech. products if I were you, you may not get service later.

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guyvii

    It is interesting, but it seems to make since the me that BFG can not replace people's cards any more, they are going out of business.  I am sure they would love to stay in business and continue to support their life time warrenty but that wouild be hard to do with no cards to send or no company to process your request.  

   I am not sure how a person can be mad at a company going out of business for not continuing to support warrenty's.    If some one knows how to do it, I am sure the company would like to hear from you,  then we can send you to Washington to fix the mess we are in economicly in this country, LOL.

  More unemployed people in the bread line. bummer.

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Lhot

....from the get go....their Vid cards had the worst fans I've ever seen....when you go to a hardware manufacturers website and ONE click deep in the Nav bar, you see fan replacement....well thats when I switched to EVGA.

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MASTERDJCHRIS

The service rep. on the phone for my noisy graphics card fan told me that Evga bought out BFG, and that they are not going to cover their warranties. The fans are actually quite cheap, and easy to replace. Why can't they send me one for free and I will clip it on myself?

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mono

I've been w/ Max PC since Boot Mag #1 arrived at my newstand in its silver plastic shrink wrap.  This is the first time I've had a gripe (albeit pretty minor) with your editorial content.

Yep, potential customers need fair warning that BFG is going under, and current BFG customers deserve sympathy if they suddenly can't get warranty repair.

That said, when a company, which has always put customers as their #1 priority is going under, despite all their efforts to save the ship, it's a bit unfair to charactierize them as bailing on customers.  No doubt if they weren't liquidating and going out of business, they'd do their best to honor warranty/RMA requests.  If there's no money, and no parts from their supplier, there's just nothing BFG can do.

I've only had 1 or 2 BFG cards over the years, and don't have any particular loyalty, but I bristled a bit at this article.  It seems to be using outrage to troll for hits.

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MASTERDJCHRIS

MY fan on one of my cards is so noisy, it sounds like a model airplane flying around my room. It is for sure thier card. If I take the PC cover off and stop the fan with my finger, the noise goes away. When I let go, the noise is back. The fans are small and cheap and just clip on the aluminum heat sink. Why can't they send me a little fan and I will clip it on myself?

By the way, I purchased both of these 18 months ago. Isn't this pretty soon to have problems?

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Jox

I've only had 1 or 2 BFG cards over the years, and don't have any particular loyalty, but I bristled a bit at this article.  It seems to be using outrage to troll for hits.

 

This is a surprise to you?  Paul Lily's articles are of consistently poor quality.  Spelling errors and incorrect usage of terms are par for the course in much of his writings.  He's one of those hack writers who depends entirely on spell check rather than proof-reading his own articles.  Personally, I think Maximum PC can do better.

-Jox

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Rogue74

I don't have anything but good things to say about BFG. It sucks they were burned like that. Earlier this year I had a problem with one of my two BFG 8800GTX cards and they replaced both with GTX285 cards! It's very rare nowadays to find a company that will back their products like that.

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violian

We have to wind back a little before we sympathize for BFG here. The reason for their huge downfall is because NVidia is no longer letting BFG manufacture Nvidia cards - we all know that part. And the reason for that is because BFG, while they were manufacturing NVidia cards, decided to also partner with ATI, Nvidia's enemy, looking to make some extra "buck". I don't know, but if I was running NVidia, I'd do the same - drop BFG as my partner if all of a sudden they were jumping "ship". So yeah, BFG should've did some analyzing or hired some consultants before they decided to work for NVidia's enemy. They deserved what they're getting.

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mesiah

Thats bullshit. Unless BFG signed some form of exclusivity agreement with nvidia, then there is nothing wrong with them making cards based on both ati and nvidia technologies. Other companies do it. The problem is, nvidia can't afford to lose some of the other companies.

I'm sorry, but nvidia continues to work their way further and further down my shit list. Right now they sit just above apple at the bottom. It is a real shame when a good company like bfg is forced out of business by arrogant companies like nvidia that want to play hard ball. Between their big mouth CEO, breaking physix on machines with ati cards, and shit like this, I will never buy another nvidia product again. I don't care if they come out with a video card that grants wishes, I want no part in supporting this company.

They bitch about intel running them out of the chipset business, but if they keep making enemies like this, they will have a lot more to worry about than just chipsets.

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somethingelse

Largely depends on the kind of agreement BFG and Nvidia had to begin with.  I'm not sure about the details, but if they had an exclusive agreement where Nvidia let them use their chips only, then you'd think BFG would approach this differently.  But then you got Asus who has an AMD line of video cards and an Nvidia line and.  Likewise they have Nvidia chipset boards and AMD chipset boards (and Intel of course).  Nvidia is not saying anything to them (largely because Asus is a big source of revenue)

So violian does have a point, perhaps BFG broke the terms of their agreement, but I don't know, still smells kinda fishy...you'd think after working with Nvidia for all these years the two would work something out if BFG felt like extending their product portfolio?

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dimgeoch

This email has been sent to inform you that BFG RMA number ***********, originally
created on Aug 13th 2010, has been cancelled.

BFG Technologies, Inc. is winding down and liquidating its business. Unfortunately our
major supplier would not support our business. As a result we are cancelling your RMA
without being able to repair your product. We apologize for the inconvenience.

If you have already sent your product it, it will be returned to you.

 

 

No card plus waisted packing and shipping money

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Kamicrit

Sad to see them go. I never bought from nivida, but its still sad. Never fun to watch industry giants fall.

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Wareagle

Looks like my next graphics card purchase will be from ATI.

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Tedster

I had 2 BFG GTX 280 OC's.  both couldn't stand up to the rigors of 24/7 folding, same situation as Mr. McCord.  I forgot to register them, so I was out of the warranty period.  They are great cards, so I baked them.  Work fine.

 

 

Ted

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gendoikari1

Oh hell. My secondary machine has a BFG 9800GTX+, I wonder what I'd do if the card tanks after this. Who else has lifetime warranties other than BFG now?

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Blues22475

Even the greatest companies have to fall short when their products aren't be sold by a seller. By the looks of things, BFG went up and beyond their requirements as a Video Card maker. It's all too sad how I came across these folks too little too late.

I've never used BFG, but I kind of regret it now. They seem to know how to keep customers by doing the right practices.

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lunchbox73

Very interesting. Virtually all of the comments here are positive with regards to BFG. It goes to show you how respected they are and it's sad they are on the way out. Any other company turning down warranties like this would have resulted in oodles of bashing comments riddled with expletives.

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Muerte

So basically Nvidia killed BFG.

Is there a reason for this?  What did BFG do to piss Nvidia off?

I'd like to hear the rest of the story.

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Laszlo44

It's hard to soar like an eagle when you're supplier is a turkey but I wonder if they would have had any more luck with ATI.  If so, then they could've made their company work by offering ATI products.  If not, then there really is a problem with the two graphics giants.

I never owned a BFG since they didn't supply the card I wanted but if they had, they would've been my first choice.

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nasipes

I've been a customer of BFG since the 90's the the nvidia 5600 fx. They had treated me great up until this April when i tried to get my 680-i mb fixed and it took the 2 months to get it back to me. During this time I had to call them in order to find out what was going on and was told that they could not fix the motherboard so they would give me a graphics card instead so i bought a new mb. I then call them a few weeks later to find out what was going and and they said that had shipped my mb back to be fixed. Now it sits in the box they sent me and I can't do anything with it.

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Baer

I have bought BFG cards for years, literally dozens of them. The few that have failed were always replaced and their service was excellent. If they can't make it due to lack of support rthen, long term, who can?

I am really sorry to see them go.

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alexc

The last three generations of videos cards I've owned have all been BFG.  I've been using a 9800 GTX for over two years now and only recently have I considered upgrading.  It will be strange not having a BFG part in my next system.

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Michael McCord MD

It also is noteworthy that after BFG got out of the graphics card business, EVGA changes their warranty to no longer have a lifetime guarantee. Shows the effect of competition in the marketplace. I have an RMA ticket open on a BFG card right now, it is pending and haven't yet gotten the brushoff, but this article says it may be coming. We'll see. Tragic as I thought they were a fine, stand-up company and own quite a few of their products....it just the GTX 280 can't stand up to the rigors of 24/7 folding by ANY mfr that I've found. RMA'd 4-5 cards from different cos. of the 280. More of a design/engineering problem of that particular model card.

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avenger48

EVGA has several warranties.  Anything that has a product code starting with an A, C, S, F, or DX (the last two digits) is a lifetime warranty.  5 Year the last two start with G, 3 year is K, 2 year is L or T, 1 year is B or DR.  It is explained at EVGA's warranty site:

http://www.evga.com/support/warranty/

As long as I can remember, EVGA has had less than lifetime warranties on some products.  ATM, they have some identical products with different warranties, for example:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814130566 Lifetime

and

http://www.newegg.com/Product/Product.aspx?Item=N82E16814130565 2 Year.

or

http://www.newegg.com/Product/Product.aspx?Item=N82E16813188039 Lifetime

and

http://www.newegg.com/Product/Product.aspx?Item=N82E16813188046 2 Year.

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NeuBreed

I've been a believer in BFG since i got into PC gaming few yrs back. having bought 2 of their cards in the past 3yrs and power supply. really hate to see em go down like this.

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dimgeoch

I sent my 9800 GX2 for RMA on Friday. Will see what happens.

I liked BFG

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emzfrendcrisis

It seems that nVidia is giving people the Intel treatment that nVidia itself got by being denied the ability to build core i7 motherboards.

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OneLove

I have nothing but good things to say about BFG. A few months back my old water cooled (dual pcb) 295 GTX just stopped working. BFG accepted my GPU without any hassles and in just a few short days sent me another 295 GTX (single pcb).  (water cooled gpu's void warranty, I was very impressed).

They are in trouble now and I wish i could help them. :(

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somethingelse

Bah, this sux...I liked BFG.  But a lifetime is a really long time.  I have two BFG 7900GTX cards (in SLI :P ), but if either of them take a dump I'd probably be getting a new PC altogether and not probably not bothering to RMA them.  I'd be pissed if I had any of their newer cards though; sucks that they had to go down like this.

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