Best Buy Releases the List of 50 Stores Being Closed Next Month

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Rift2

Retail is Dead because they can't compete I work in Retail hell the Managers blame me for lack of customers.....I wish I had a job with more security
like E-BAY =)

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fry

My local BB is safe, which I suppose is good. It's nice to have a showroom for my future Amazon purchases.

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Scatter

That joke was stale a few years ago now.

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fry

I wasn't joking.

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j_j_montez

I enjoyed the reminder and second witness to Best Buy's current useful purpose. But back to the overall message of the article, I'm glad my local store isn't being closed yet. I still shop at best buy, but it is only when they have the better price on an item. These posted prices are meant to bring people in to buy other marked up items, and if it works, so be it. It enables me to buy an internal hard drive for less than I see on Newegg. If best buy steps up their game and becomes more competitive and competent, they may be able to last another 10 years.

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Engelsstaub

Best post I read today :D

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bingojubes

this needs an episode on "Undercover Boss". be nice to see what happens behind the scenes.

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CPPCrispy

I second this. It would be an interesting watch.

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compguytracy

hahahahahaha, oh my side hurts. i actually fix computers, not just diagnose, but fix, new powerjacks, mobos, lcds, power supplys, etc, etc, etc. i love going into my store in green bay, and humiliating any employee, especially geek squad. i have fixed more geek squad repairs than i can count, i wouldnt take my ass to bb if i was on fire, as they would make me wait in some line for some random reason, while they figure out how to get me black tie protection!

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efougner

It comes as no shock to me. I think Best Buy (nothin at Best Buy is a "best buy") made some poor choices. At my local Best Buy... if you buy a PC...you have to pay a $75 royalty fee...NO CHOICE!!!...where they go through every PC in inventory and remove all the bloatware. Also, a few years ago Best Buy was sued and fined for shipping open box merchandise back to the distribution center to be re-packaged as new. Essentially they were selling used merchandise as new...and they got caught!!! So in my opinion, Best Buy deserves to go under. As for Big Box Retailers in general...they will continue to struggle against online retailers like Newegg and TigerDirect.

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Valor958

They offered the service at the local Best Buys around me, and the one i worked at, but it wasn't forced here. The usually would do it first and charge for it, or do it on laptops and add it to the price, but you could easily get the fee waived with a complaint of NOT having a choice and it being done on all of them. About 50/50 would we get the $, but still, that's ripping off a lot of people for a basic service. Funny thing is, they'd remove the factory bloatware and replace it with BB bloatware for marketing. Talk about underhanded.

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zaternine

I am not surprised to this at all. Other than the sheep who go in uninformed your average person knows Google and can make a smart purchase (whether it be at another retailer or online). But you know what, Best Buy isn't the only one playing the same game, take Fry's for example half of their employees don't know squat about what they sell, and when they look up any info about a certain product they go on the fry's.com website as if everything is on there. Same thing with Microcenter, they go on their website for any info, however some of the employees know what they are doing. If these businesses want to survive they need to adapt and restructure and convince their customers they are the place to go.

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Valor958

I worked at Best Buy for all of 4 months as a seasonal worker about a year ago. I've got to say I'm 100% NOT surprised by this. They have poor management styles, shifty sales methods, overrated/underperforming standards, and relatively poor stock. They take anyone too and don't bother to properly educate their staff on what they're trying to sell. I worked every department in the store during my time, and every area was the same. The only product knowledge most employees have is from E-Learning training manuals and the location of the item in the store. Ask anything else... blank stare and referred to another associate. I worked at HH Gregg (another similar store, commission based still) where there is EXTENSIVE product knowledge and training almost daily... but even worse sales methods due to commission only pay scale. Best Buy can’t pay half their employees full time rates due to poor budgeting and being overextended so it’s only natural they contact. Realigning themselves as a mobile brand isn’t wise IMHO, they just need to take some ideas from Fry’s and train their employees on their products, then people will be happier with their visits and be willing to return more often. I could go on about this, but not relevant to the article so I won’t bother unless asked.
I don’t see Best Buy closing, but I didn’t see Circuit City closing either and I liked them better. Best Buy may not be great, but they’re accessible to the public and better than Walmart… last thing we need is Best Buy closing and Walmart getting their business.

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chart2006

They don't take anyone. Unfortunately they only take people they can "manipulate." Unless it's for seasonal purposes. :-)

I'm an electrical and computer engineer major and have worked many years prior going to school as a technician in the Army. I am always up-to-date on all the latest technology and well versed in many technology related industries. After going into my local BB I pissed off an associate because he was pulling complete bs from his a$$ about Radeon vs. Geforce graphics cards to a mother and her son. Butting in I told the mother that there is much more to a "simple" upgrade than just buying this random Nvidia card because the associate said it was a good card. He didn't ask if this was a prefab computer, he didn't ask what type of games the son was wanting to play, he didn't ask whether the prefab machine had an upgraded PSU or if it was still in warranty. He did not ask any QUALIFYING questions to ensure the customer has as smooth of an experience as possible. From then on the customer was asking me questions and eventually a small crowed ensued of which the associate mumbled, "f!@# you" and stomped off.

Back to the point. I've applied many times with an outstanding resume for just a part-time position, even going directly to the manager and handing him my resume as well as reapplying every 45 days through the website. The problem is I'm not malleable for their needs. If I worked there when they introduced the $30 fee to "upgrade" the firmware on a PS3 I would have retaliated by telling customers don't do it.

Anyway I found a part-time job as RS for the time being. Oh well!

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Wingzero_x

I see a lot of crap from sales people alot.

Some classics:
"You want to stick with Intel processors because AMD processors are not good for gaming" (This was around 2003)

"Macs are better because Apple uses better quality parts." (Refering to an Intel equiped Macbook.)

"The i3 is a single core processor"

"Well this game is on DVD so it has better graphics"

But don't feel too bad, I have experience working sales in many stores, Circuit City, Sun, Costco...and I couldn't get hired on there either. So in 2008 I started my own business.

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Valor958

Mixed blessing not getting hired there IMHO. The $ would have been nice if you needed it, but the mental anguish over all the bs they force on people and won't let you legitimately help... its extremely disheartening.
I actually encountered almost the exact same situation when I was actually working there and butted in when the associate was stumbling for words and starting using pointless buzz words for filler. I effectively helped the customer and got them what they actually NEEDED, not what we wanted and lately got reprimanded even though i was correct. I frequently turned people from Geek Squad when I assisted them as well, and pointed out that we'd charge for diag and work, but it wouldn't be a fix. It'd be cheaper to buy new and get warranty than pay Geek Squad to patch it.
They do prefer teens and early twenties to fit their ideal though, as they are more maleable as you stated they want. Honestly, I'd chose a respectable commission based or properly educated sales system over Best Buy any day, and frequently do. Best Buy is only good if you educate yourself and want only what they have.
Also, thank you for your service. Ex-Army here too, briefly in service, and wish i could have served longer. Hooah.

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strykyr

They missed a few. Good riddance. Maybe if they stop dry fucking their customers this wouldn't be a problem. And stop with the geek squad bullshit too.

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Valor958

I agree to a point, in that it's due to willful negligence that most of their customers get screwed. They don't take the extra effort for good customer satisfaction and don't pay their employees enough to care about the greater good of the company or its guests/customers. They have GREAT employee benefits for merchandise, but they don't pay you enough to afford anything. Best Buy needs to shrink about 50% through red ink and maybe that will teach them about proper business management in today's society.

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wintercoder

I think their future is being dealt a fatal blow by their decision to focus on Apple products.

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chart2006

Agreed! The only problem is EVERYONE is focusing on Apple products and it is annoying as hell. Walk into the electronics/MP3 section of Walmart and try to spot an accessory for anything other than an iCrap. Even the store I work at (Radio Shack) has walls full of Apple accessories and we don't even have any Apple devices in stock. When a customer wants one we have to order it. FML!

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CPPCrispy

Is it the end of big box electronics stores? Yes with a little bit of No. I remember reading an article on this, where the Best Buy guy talked about them opening mobile stores (small stores that sell cell phones and other things of that sort). That article stated that they would close the some of the classic Best Buys and replace them with the mobile stores. Those stores would provide the same services but would not have the selection for people to browse through. So, theoretically, people would buy online or in store, though a catalog or something like that, and those small stores would provide all of the services that the big stores currently provide (in store pick-up, Geek Squad, etc.).

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israel09

hmm the one close to me is being closed

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hammeredtoast

Test your gear out in-store at Best Buy or Futureshop, and then buy wherever is cheapest online, is my motto as a Canadian.

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everettehouse

agreed.

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Morete

I'm surprised that Best Buy is still in business at all. Compare Best Buy to a place like Fry's Electronics. Best Buy doesn't have a good selection of what people really want. Their stores are too fancy therefore more overhead costs and higher prices. Personally I would rather buy electronics, etc. at a wood/cinder block and stucco store over an "online only" store, but I usually shop online. Best selection and lower prices usually bring in more customers. Best Buy doesn't.

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Wingzero_x

I couldn't agree more personally I have walked out of BB many times out of frustration, because their stores are always loud, out of order(i.e. messy), employees are few and far between, and lines are always overly long, because they leave it up to the cashiers to deal with the warranty, and add on sales. And like yourself I prefer buying from a brick and mortar store, and don't mind paying a little more, but unfortunately there isn't a lot of places left.

Circuit City---Gone
Comp USA---Gone
not to mention the localized regional mid tier stores.

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BadCommand

Actually it's easy to argue that based on this map those states (except MN) have far more BB's than average states- and certainly most red states.

Of course the most logical argument is that the folks in blue states aren't mindless douche bags that are willing to blow excessive amounts of money in BB's that give you no added value, have lousy customer service and best of all, you get the honor of wasting gas to get to the inferior shopping experience.

On the whole, BB needs to get a Hail Mary pass from Jesus himself or they'll all be out of business by the end of the year.

http://www.allstays.com/c/best-buy-locations.htm

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Renegadesl1

If I remember correct, the one in Austin, you have to get past "The Stop Light of DOOM", Should one get stopped at this light you will need a newspaper to keep yourself awake. I can see why they closed this store.

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ocnier

Interesting, the hardest hit states are blue states (IL, CA, & MN) with high taxes, unions and crazy high state debt combined with exceptionally weak leadership in the face of overwhelming burdens (Yes, i'm looking at you Pat Quinn). Obamanomics at it's finest LOL

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everettehouse

kudos. you found a way to blame obama for the failure of best buy. there is a job waiting for you in the romney campaign.

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efougner

When I look at the presidential race now....I see Beavis and Butthead...I'm not sure who is who....but I don't like either. The typical response nowadays for any problems whatsoever is to blaim it on politics. Best Buy is suffering from Bad Leadership and Bad Policies....just like the rest of America

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Ghok

It's going to be a fun 7 months...

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