Best Buy Pulls Geek Squad Out of Target Stores

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Sonic98

I rarely even shop at Best Buy anymore.

1. They won't hire anyone who knows what they're doing. Instead of hiring people with experience with any of the products they sell, most are only willing to hire people in high school or recent graduates. I've never know anyone in school or IT or other technologies who was ever actually hired when applying to Best Buy.

2. I don't see the point of Geek Squad. I don't know a single person who's ever taken something back to Best Buy and had their product fixed at the store. It usually gets sent off. You'd be better off buy a product from a place that is also an authorized Service Provider. When I worked help desk for Fujitsu, I noticed this was the case for a lot of retailers on the west coast. Then they charge too much for near-useless services.

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OpTicaL

LoL, more like FreakSquad. They overcharge for service and are incompetent most of the time.

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kerndaddy

there used to be a target here in Elkhart Indiana where I live, but it went out of business. the place wouldn't even sell guns. what kind of anti American crap is that? as much as I despise walmart, at least they carry shootin' iron, word?

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limitbreaker

If only you knew how bad you sound to the rest of the world but then again, that's like telling a religious person "if only you knew how dumb your beliefs are" they wouldn't be religious if they had reasoning skills to begin with.
(no offence to Americans)

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illusionslayer

Wow, you definitely appear to be far better off than him. It's totally acceptable to pretend to know the thoughts of billions of people, right?

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kerndaddy

what kind of an idiot twists a post about buying guns into an attack on religion?

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Opm2

Seriously? You want to buy your gun from the china counter? I would buy them and give them to the guy robbing me and laugh when it blows up as he is trying to shoot me.

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kerndaddy

I would never buy a gun made in china bro, they sell American made guns there. mossbergs and remingtons and stuff like that. though granted I usually just get my ammo from there and my guns from gun stores.

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lordfirefox

Where will I get my PC fixed now? At home in my garage where I always go to get it fixed.

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dgrmouse

It's fascinating to me that Target refers not to customers or shoppers, but guests. Is this supposed to imply that you're going to be treated according to a higher standard? The last time I shopped at Target, I wanted to buy compressed air to clean out my PC case. They would not sell it to me without /scanning/ my driver's license. At least in the state where I live, the coded magnetic strip contains a wealth of demographic information including things like blood type - I absolutely refuse to give up this kind of personal information in exchange for the right to purchase a tiny can of air. Target can take its guest hyperbole and stuff it.

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bigrigross

Depending on the state where you live, if you purchase something with CFC's, the state mandates that you show a state ID. I live in Indiana and I can purchase R34 refrigerent, but I am not allowed to install it. They arent trying to get your information, its state law. Just like when I go get mucinex, I have to show my ID so I can buy it and they track how many I buy in a month.

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dgrmouse

bigrigross said, "They arent trying to get your information, its state law"

This is the kind of amazingly common ignorance that exacerbates the problem. You, as Target's "guest", state that you are happy to present identification but aren't comfortable having your ID scanned. Then, the unfortunately empowered cashier rolls her eyes and patronizingly tells you that your information isn't being collected. Just because the stupid woman working the register doesn't know that it's being collected doesn't mean that it isn't. Seriously, all the registers in all these big-box stores are connected (often via private satellite) to massive supercomputer-level mainframes. They are analyzing and data mining every bit of information they can in order to market to target groups of single individuals. For God's sake, you can even go to the websites of the scanners' manufacturers and see that the ability to collect demographic information is a selling point.

If a drug or item is sufficiently dangerous to require monitoring, then attempting to control the substance by having a cashier scan ID cards is a horrible, horrible solution.

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SirFrag

Showing an ID to verify legal age and SCANNING or READING BARCODE of the ID are two completely different things. OP is right, there is tons of personal information on that barcode that doesn't need to be read including DL#, Address, donor status, etc. Some may even contain SSN.

If they tried to pull that on me, I'd slap the $5 on the counter and walk out. They don't need that info.

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dgrmouse

Thank you for being a voice of reason, SirFrag. Sadly, your solution doesn't work as well for some scenarios, like bars that require scanning for entry. Some of the stuff they are actively doing with the information they collect is shocking: I've seen real-time web display of male/female ratios and all sorts of other stuff. I also definitely don't feel like the bouncer or the valet need to have a permanent record of my home address.

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Bremelo

The gas in the canned 'air' is difluoroethane, which is a hydrofluorocarbon (R-152, IIRC), and has an ozone depletion potential of zero. There are no requirements for its purchase, that I know of. The same goes for R-134a, and why anyone can buy it at Auto zone.
(Sorry, I'm an HVAC guy).

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jgrimoldy

But can it be sprayed into a paper bag and "huffed" ?

This is all ridiculous, but perhaps that's what our government is "protecting" against..

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Opm2

Relying on an ignorant customer base to make poor decisions when it comes to computer repair is not a good business model.

I know few people that think geek squad is worth the money.

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jgrimoldy

A simlar model worked out very well for P.T. Barnum.

I know a few people that think Olive Garden is authentic Italian.

It's possible the these folks dealt with the rare *helpful* Geek Squad tech that wanted to do the right thing for the customer. They won't stay employed at Geek Squad for long... They're either overqualified, over-helpfulm, or otherwise just won't fit the business model.

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lordfirefox

I don't go to Olive Garden because I think it's "Authentic Italian" I just go there because I like to eat food.

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jgrimoldy

Set your sights higher. Olive Garden is "food" only in the loosest of definitions. I refer to the place as, "The Salt Lick"

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Cube

I went in there and radio shack to buy a usb cable they was charging $30.

I checked my phone by scaning the package barcode and amazon had the same cable for $3 and $3 to ship it so I ordered it from amazon in the best buy store on my phone and walked out.

If best buy charges way too much for crap.

and that is too bad since i rather go down the street walk into a store and get it than wait for it to be shipped and touch what i am buying but $30 is way too high.

They might price match but they are not doing it in real time and I am not going to go up and jump through there price match poilcy to get it.

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jgottberg

No wonder Best Buy is on the ropes. Their idea of propping up that end of the business was to offer technology services to people buying electronics in Target? Wow. I can't name one single person I know that has ever bought a big ticket electronics item at Target. Especially something sophisticated enough to warrant an over-priced visit from the Geek Squad.

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jaygregz

Best buy no longer sucks now that they price match online competitors. I now know I can just wait to see a deal online and then run into their store and pick up the items. No more waiting.

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germanogre

No. They still suck.

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everettehouse

without doubt, they still suck.

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limitbreaker

I've met people working in "geek squad" and found that they're as bad if not worst than the "genius" in Apple stores. But I guess it's only natural, they're not going to be ready to pay up enough dough to hire someone like me. ;-)

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jgrimoldy

I don't know about your skills-set in particular, but you really nail the problem.

You're not going to get *extremely* competent help paying them (i'm guessing) $10-$12/hour. That sort of wage buys you someone under 20 that lives with their parent(s).

Aren't Geek Squad staff directed to sell upgrades and new PCs much more so than actually FIXING the problems that are brought to them?

As a seasoned IT Professional that has no commission to gain, I frequently talk folks out of getting high-end PCs just to Facebook and email. They don't need $2,000 PCs. They need a $400-$500 laptop. This sort of approach (saving people money) fundamentally goes against Geek Squad's business model.

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Sonic98

I agree, you don't need high-end hamging rigs just for e-mail and facebook, but at the same time you don't need bargain basement PCs either. I know a lot of people who bought cheap systems with Celeron processors years ago just for internet and e-mail, and now their systems move like molasses when doing something as simple as playing yahoo games. You have to leave at least a little room for a slight rise in system requirements for even something like a browser. A seller must assess a buyer's needs, and Best Buy employees never try to find that balance.

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PCLinuxguy

Saw that on Craig's List too. Some "high ranking" Geek Squad guy was trying to sell "custom high end gaming" computers and used his "awesome techiness" as a geek squad team lead or what-have-you as a way to make himself sound like his business of selling computers was beyond reproach. I'm sorry, but selling a $600 PC with parts that are a few years old for $1,000+ only snags the tech illiterate, but not those with common sense. (I believe it was an AMD Phenom II x 4 (low end version) with 4 GB of DDR3 and an nvidia 9800gt GPU for about $1,200-$1,400.)

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USraging

I agree totally! I have had clients that have went to best buy and wanted a second opinion, only to find out they were trying to up-sell what the customer really needed. yea thats the difference i charge $40 a hr to the hr and 99% of the time i am able to save my clients money vs paying per type of job i am doing.

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Bullwinkle J Moose

Let's see, what's the nicest thing I could say about them ?

Die in Hell Geek Squad

You deserve it

You really do

Well.....maybe I'm being too nice?

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Exarkun1138

Moose, we may not have agreed on much in the past, but this is one time I can say, you nailed it as to exactly how I feel as well about Geek Squad! LOL!!!!

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