Best Buy Firing Employees for Not Pushing Company Credit Card Apps?

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speedy

It is happening at most stores and Stores Managers are being held accountable for not driving the number od apps per day and building the "culture" in the stores. Managers have been put in paper and is going down to supervirsors and line levels.

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GetOutOfBox

Best Buy, Home of the Geek Squad and the $90 software install package (software not included).

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pigeon41

I work for Best Buy and I’m hearing that nearly every store is beginning to implement some form of this policy. Ours has just started to, only they’re not threatening to write up or fire people YET. Instead they’re giving more hours to the people who get apps & branded payments and less to the people who can’t. This is twice as hard for me because I work in the warehouse... …or rather WORKED there. Because I was busting my ass doing warehouse stuff and not spending all my time on the floor pushing branded payments and apps I was shoved aside and forced to work asset protection every single day for the past four months. If you’ve been to Best Buy you obviously know that asset protection is the guy who stands at the door and greets people, basically the joke of the store. And now when I DO work in the warehouse, I’m working beneath a seventeen year old high school student who get’s nothing done BUT apps & branded payments, and I’m expected to come in every weekend when he calls off “sick”. So while he’s out doing that, I’m in the back doing everything that’s SUPPOSED to be done so the store can function properly.

I recently had my yearly review at which I told my boss in a professional tone that I don’t agree with the new policy and I don’t think it’s fair toward employees who aren’t sales associates or cashiers. Granted every employee should have a base knowledge of the store’s product, but I shouldn’t have to work the floor AND the warehouse at the same time.

Now that I work asset protection, I’m expected to get even MORE apps and branded payments, which I can’t because with our warehouse employee calling off all the time, I’m usually covering the door, while running into the back every few minutes to process shipments and get down TVs for customers. …So basically they expect me to sell a TV with a whole bunch of accessories that the customer doesn’t need, convince them to pay with a branded payment or credit card option, then run into the empty warehouse to get that same TV down and then load it in the customer’s vehicle, all while greeting people and deterring theft.

When I was hired, they made a point to mention in every other training video that Best Buy provides a “non-competitive” work environment for their employees. If by non-competitive you mean, they set unrealistic quotas and if you don’t hit those they treat you like shit, then yeah sure it’s really non-competitive. I’ve never worked for a company that cares less about their employees. What’s ironic is that they constantly make us take surveys asking if we’re happy and then act baffled when they score low.

All I wanted to do was what I was hired for, but that apparently wasn’t in the company’s growth plan.

What’s even more messed up is that any information about our branded payment quota is confidential, and I could lose my job just for talking about it. I don’t really have much to lose anymore.

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bling581

" …So basically they expect me to sell a TV with a whole bunch of accessories that the customer doesn’t need, convince them to pay with a branded payment or credit card option, then run into the empty warehouse to get that same TV down and then load it in the customer’s vehicle, all while greeting people and deterring theft."

I went into Best Buy this weekend to buy a car stereo because they had free installation, and the guy seemed a little baffled when he asked if I was paying with my Best Buy credit card and I said no and handed him my other card.

I don't think your corporate people understand that some people don't want to have another credit card because owning a lot of different cards can actually hurt your credit score. Just one reason among many why it's a bad policy.

 

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pollorojo1147

I currently work for the company, though not in a store... and this is actually happening. Any time I go into a store and see people I know, I hear about it. However, it seems that only certain stores are following it so agressively. In some stores, I hear about it, and in others they don't say a word about it. The problem is that, I'm not sure how high up this goes. I'm sure at the corporate level, they don't realize that this is happening, as the termination paperwork would more than likely say nothing more than "disobeying policies" and give little information about what that policy may be.

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bling581

Terrible policy. Best Buy is a ridiculous company and their prices are outrageous for most items. I try my best to stay out of their stores but every so often there's something that I need to go to a brick and mortar store to buy. Too bad Circuit City went under.

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Holly Golightly

Wow! That is a very unrealistic policy they have working there. It almost makes me sick to my stomach that these corporate jackasses just sit in their nice comfy chairs, while the blue collars are breaking sweat, in fear they may lose their job... Not pay the rent on time, and have a starving family. Sometimes when people work, it is their only source of income. It is not fair that Best Buy employees have to solicit to make ends meet. I avoid buying things from Best Buy unless I absolutely have to. It is sad to see people make a living off of begging others in fear of losing their only source of income.

One day, the true workforce will revolt against those unrealistic, no-real-world experience, wealthy jackasses, and when they do, we will see a truly nationalized labor union where bottom rank employees are protected, and treated as absolute equals to the executives. Watch, you will see them close some day into the future because of their exact same labor practices.

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KenLV

Speaking of "...no-real-world experience, ...jackasses...", please, do tell us how you run YOUR company?

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Holly Golightly

I promote organic growth. Instead of having your company run like a military triangle... Try having your fellow employees work in teams, and decide what is best for the culture of that particular market... Instead of setting unrealistic quotas to the bottom rank people, who, under heavy pressure are more likely to cause a shrink to company profits. Like stealing, sabotage of products or company image, or even worst, file a lawsuit against you.

I treat my employees like they are family, not like slaves. Though my company may not be the size of "that store" yet, at least I treat them like people, and as a result, they become more productive because they feel like the company is theirs. They work in teams of 5, which is perfect because it wont cause any factions within the team, plus since it is an odd number, they are more likely to make a choice, and not be stuck deciding what is best. What "that store" is doing is counter-productive. They fear their managers because they fear losing their job. It is not their company, they just work for it. That makes all of their hardworking employees theory X.

I run my company like a series of organic circles, where my bottom ranked employees are free to speak their mind. They are equal to me. I show my employees that I am not afraid to get my hands dirty. I role up my sleeves, and speak to them and make them laugh. "That store" strikes fear to their employees. Most of the time, these executives do not understand what the market really wants. So instead, they jack up prices, burden the employees with needless rules, which by the way, those employees are likely to be your customers too. "That store" should be more like Zappos. Anyone and everyone is equal, you deliver them the absolute best possible serivce, and your employees have a say with the company. 

Since their executives do not understand that soliciting a customer for a credit card for every single shift is a very hard task, that means that they themselves do not have an understanding of the market in real life. Is it fair to their fellow employees? No! They are people, not machines! They are subject to break down emotionally. THINK! "That store" as well as many large firms with white colar slobs, are like dictatorships. I am more about the peace, and my customers can feel that positive energy when they shop with my company.

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KenLV

Wow, that’s great.  You know what this reminds me of?  Ever watch Good Will Hunting?  Here’s the clip.  http://www.youtube.com/watch?v=KSTqXme9RCk

Come back when you actually have some original thoughts and experiences of your own.  Let’s say in a few years AFTER you get out of school and have some, what did you call it?  Oh yes, “real world experience”.  LOL  It’s not “critical thinking” if all you are doing is regurgitating someone else’s ideas.  That’s OK, you’ll learn that soon enough.  I mean, you can only stay in school for so long.

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Holly Golightly

Atleast I have an college education... I wish we could say the same about you. 

I have real world experience. I am 27 years old already. I have been working 2008. I used my savings to start my own small business... And no, your kind is not welcome here.

You seriously need to take a trip back to grade school... Your IQ is tremendously low. Your friends told me it was a 1... HAHAHA!!!

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KenLV

“And no, your kind is not welcome here.”

I’m crushed.  But I wonder, what “kind” is that?  The “kind” of people with original thoughts, ideas, and experiences of their own that challenge you to think beyond what you’ve read in some book or been told by some lecturer and then simply regurgitate or is it the “kind” of people with money?  You seem miffed at both so I’m unsure.  Oh, and that would be “Dr. Your Kind” for you please.  You see, even with my supposed IQ of 1 (ouch, that really hurt sweetheart) I was able to not only get a college degree but go on to become a doctor.  Whoopsie.

“Atleast I have an college education…”

No dear, “AT MOST” you will have a college degree.  Then, life begins.

“I have real world experience. I am 27 years old already.”

I know it feels that way to you, but 27 and still in school working some job on the side is NOT “real world experience”.  Nothing wrong with that per se, I did it myself, but if you are going to complain about, as you put it, the lack of “real world experience” of others and rant about how the “real world” works, don’t expect anyone to take you seriously until you have some actual “real world experience” yourself.

Listen, I’m going to have to stop now.  As entertaining as this has been, and your ideas, however naive they may be, about how the world does and should work are entertaining, I’m starting to feel quite horrible since clearly you are unarmed and unable to defend yourself adequately.  You’re inability to defend your position is making me look like a brute.  I don’t like that.  I wish you luck.

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Holly Golightly

More like a doctor of a Milton Bradley game called Operation. YOU do not have any real world experience. I do not need to prove myself to you. Apparently you are an oldie stuck in the past. Here is a little psychology for you, you are stuck to the old monarchy ways, you prefer to let the elite win instead of your own people. You seriously lack a progressive mind here. I am for the people, and I feel terrible that these workers have to go through this. You need to be more progressive, and see the world through both sides of the looking-glass. Not everyone can afford Milton Bradley games! It is time to let the workers take over. 

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KenLV

Oh lord, please stop.  Honestly, you are making me feel so bad about this.  First, that’s sociology and philosophy, NOT psychology.  Second, it’s bad sociology/philosophy consisting of nothing but buzzwords and ignorance.

My goodness what a shame that workers are expected to, well, you know…work.  This isn’t some forced labor camp.  These are NOT little kids losing fingers to mechanical mishaps, or any other such dreadfulness.  This is entry level unskilled workforce working in comfortable air conditioned buildings with set working hours and breaks being asked to sell product and ask for applications.  My god, the horror!  Those bastard industrialist pigs!  Sigh.

You want to “feel terrible” for “the people”?  Feel terrible for your European brothers and sisters who, thanks to decade after decade after decade of failed “progressive” experimentation, are without ANY job now and no way of bringing industry back without extreme measures.  Ten years living there gives me a bit more insight into this than you so please, just go back to reading about the world and leave the running of it to those who live in it.

I really would love to continue this, but THIS is not the forum, and you are not the person to continue it with.  Next you’ll be asking, with all the wonder of a child, “why is the sky blue?”.  I don’t have time to educate you, they were supposed to do that for you at school, but alas, that too is a topic for another time and place.

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Brad Nimbus

I can't believe two "mature" adults would argue who is smarter over the internet. KenLV I'm sure you have good reason to tear into Holly Golightly but man that is the way you should run a company. Also quoting one line of her paragraph then crapping on it is a very stupid way of debating. You can make anyone look stupid by quoting one sentence of their entire post. I could do the same to you multiple times but since I'm new here I will be respectful as possible. Just a word of advice for you folks "Wise men never argue with fools, because people from a distance can't tell who is who" No that isn't an original quote but its still pretty good.

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syderwarp

I worked Best Buy in the 1st batch of Illinois stores in mid 90ish 94- I think. PRoduct Service Plans were pushed same way. A manager would get a bonus,or cash for more PSP pushed that was 16+years ago! You would get in trouble for not pushing worthless bull shit. 99%  of products are covered 1-2 yrs. We were told it was free money for store, because if no one brings it back (99%) of products they get free money for PSP sold. I would call Better Buieness Bureau, or Chamber of Commerce. 

 Also I dropped a dime on a Manager harrassing me. Call the Corporate Office in Minn. Get a high up manganger like Top 1-8 and rip into how you get harassed by employees over credit cards. With Store number,(Il is all #300's) dept. and Store manager. 

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Marcbman

This would not surprise me. At my job they heavily push credit cards. But I've been working there almost two years and have sold 3 or 4 credit cards at best. I can't possibly imagine selling one credit card per shift. That's actually impossible.

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chart2006

I just had a job interview with a manager at a local Radio Shack. He explicitly told me he wants someone who is going to push for commission. His implication in the comment implied sell every phone accessory imaginable to make commission. I told him I'm all for commission but I'm here to help the customer and not to shove things down their throats. He didn't take to kindly to that. Needless to say I doubt ill get the job. P.S. I worked at Walmart once and was fired because I didn't sign out for lunch in time. I worked in the connection center (cell phone sales) and was creating a new contract which meant handling their social security number. I wasn't about to hand everything over to the next associate as that is disrespectful to the customer. I was one of the best sales associates on the sales floor. For 2 years straight received an "exceeds" on my review which is hard to get at Walmart and when my manager fired me she was in tears and told me the district manager is forcing her to. How's that for ducked up?

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ShyLinuxGuy

Confirmed: Worst Buy *is* the worst!

I swear, every time I walk in there I'm bombarded: "How may I help you? Is there anything in particular you're looking for?" times one thousand. I am not there to buy an Aston Martin, I'm usually just buying something for a few dollars. I guess by being pushy to customers, they're being pushier to their employees, but that's a bunch of BS to terminate employees on behalf of customers refusing to sign up for their stupid cards. It seems that a lot of retail places only want to keep the card pushers, screw customer service. I worked at Target before my new job and I was just the cart pusher there, and I had the rundown about pushing the cards and was basically interpreted that it was more important to push the cards instead of the carts. Even though I was in no position to sell one (I didn't work the checkout). I was wondering, do they honestly expect me to walk up to people leaving/entering the parking lot and to their cars and ask them if they would like to sign up for a Target card?

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Caboose

"I swear, every time I walk in there I'm bombarded: "How may I help you? Is there anything in particular you're looking for?" times one thousand."

I'd say it's an issue if they follow you around, but if they approach you once, ask and then leave, I don't see the issue. Thats what I did when I worked retail (asked and if the customer said no I'd leave).

I'd rather have a sales associate ask me if I need help finding anything than not having any around when I do need them. Heck until I was old enough to grow some decent facial hair I would be ignored completely. It'd really piss me off when my dad and I would go in to buy something, I'd be the one talking doing the investigating, etc and my dad would just be standing there waiting for me to tell him which item we need to get, and the sales associate would approach my dad, who would then point to me and say "He's the one you want to talk to!"

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alabasterdragon

Anyone here find that stupid servey pop up here on Maximum PC is almost as annoying as Best Buy's weird policies?

It's like telemarketers that just won't take NO! for an answer or door-to-door sales people that just won't leave.

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warptek2010

What's not to believe? I can tell u this, quota systems DO in fact exist. Including your local PD, even if they claim there is no quota system in place it's a bunch of bs. Anyone who knows someone on the force can tell u this. 

Anyway, yet another reason to spend your money elsewhere. I was recently in a Best Buy just perusing and taking note of prices, they just nickel and dime the customer to death on really simple things that online you'd get for a couple of bucks. It only reminds me of why I love the Newegg, Buy.com, Amazon, Tiger etc... Cheaper prices, no tax in most cases and very often free shipping. BB can't compete with that.

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Marthian

Best Buy is full of crazies. I know its "policies" and all, but really, they fired a guy that tried to stop a robbery. Well doesn't really matter much, I'll just buy from Newegg online, their cheaper anyways...

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alabasterdragon

Best Buy is certainly full of crazies. The employees are kind of weird too. Personally I think you have to off your rocker if you going to make it as a retail sales person. If you're not a little crazy when you start working at Best Buy it won't take long for the customers to drive you there.

I worked there long before Geek Squad and it only took me about a month to stop being suprized that the weird crap that people do. I once had a customer that bought an older ISA video card and used a hack saw to make it fit in the PCI slot. WHen it did not work, he tried to return it as defective.

The sad thing is that is one of more mudane stories of things I saw customers do. With customers like that on top of the screwy corporate policies it's not hard to see why the people there are a little off. Sometimes their behavior is mandated by corporate/store policy.

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KenLV

Another thing….

So what?  Big hairy deal.  If BB wants to make it a requirement of working there, it’s their business and they can do it.  Employees have choices.  If you don’t like the job requirements or don’t believe you are capable of meeting them, don’t work there.  It’s pretty simple.

BTW, even if this were in fact a policy, I seriously doubt that THIS would be the ONLY reason for an otherwise good performing employee to be fired.  For example, I can’t see BB firing their number one sales person because he/she isn’t producing enough credit apps as well.  However, if you are underperforming in this as well as other areas, well, good luck out there.

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MrBlueCheese

There are in fact many people (including myself) who's skills/education are not the best, so we are forced to get ANY job (especially in this economy) in order to survive and Retail is usually the only option to go. Since i'm a college student, i don't have many skills and only a High School diploma, so there's really not a ton of things i can do.

Its not just BB that's doing it, ALL (at least, Corporations) are pushing employees to sell, sell, sell!. Employees don't have choices, its either, do what they say, or get fired and live on the streets (since they can't pay any of their expenses). Then they start you out at minimum wage, expecting you to live off that. Then they cut your hours (since its cheaper to hire 3 part time people rather then 1 full timer) and then they expect for you to be flexible (work monday one week, and don't work the next monday). The employee doesn't recieve any benefit (at least, at my job they don't) and the company says "we're in it for the customers." What a load of BS. Even the sales associates agree that the company is only looking at the bottom line. The thing that i'm confused about is that my "title" is one thing, yet they work me in a completely different department. 

Believe me, they will fire people for not meeting their quota. The store just fired two sales associates who are stand-up hard working people but they didn't meat that goal. Its a ton of BS. 

Maybe i should get a degree in business, and start my own electronics company. None of this "rewards card" BS. If an item is on sale, it should be one sale, none of this "after rebate" crap. Dollar deals at the electronics store? What are we, a Dollar store? Coupons? That only attracts customers seeking a "good deal" not someone who's loyal to the company. What we need is true loyality program. Maybe an invite only type of deal? Maybe the loyal customers gets their own dedicated check out lane? Maybe 10% off all items instead of 10% off ink and toner crap.

It seems that corporations lost their way to nickle and dime everyone. I don't work in sales, but i would lose my sanity if i saw each person as "dollar signs" instead of treating them like human beings.

Now that brings me to my next point, Customers need to treat the cashiers/sales assoicates with some level of respect. I've had a few incidents where customers would yell at me because i had to pitch a rewards plan to them. Its not my fault my boss wants us to pitch those things. So at least treat me (and my fellow associates) with some respect. Just let us have our "moment" then you can respectfully decline. Also, don't say "it doesn't benefit me" or "i don't see the benefit in it" because a good sales associate would counter what you just said with something else. Don't give us any leg to stand on, just politely say (after we're done) "not today" or "maybe some other time" Saying some lame excuse won't necessarly get you out of the pitch, so don't use it.

 

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AndrewEgel

I used to work for circuit city, and torys r us. Management is very pushy on credit applications. And while it might be only one district, I wouldn't be surprised if it was true. Management can fire you based on your performance, and if they correlate performance to sales numbers, then they have the right to.

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jayp.uncensored

I work in a Best Buy, and we have no such requirements. We've also recently changed territories, and although management has changed and "branded payments" has been made a much bigger focus, there's no such requirements on us.

Our store has actually been under preforming pretty badly compared to other stores in the district, and although we have the same "goal" of 1 credit card app per shift, I've never heard any manager or supervisor getting on an individual's ass about not hitting that.

Now, having now worked in Best Buy for a bit over a year, I can say this much: Different stores are completely different. The store down the street from my house never picks up their phone, has a bunch of idiots working at the Geek Squad desk, even dumber people working the sales floor, etc, etc. The store I actually work at gets a load of compliments on how smart our people are thruout the store and how much better the experience is. Every store has different staff, and the staff is what truly makes the store. That applies to management/supervisors, as well as their policies.

In other words, your local Best Buy might be shady, but not all of them are. There are good ones out there.

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Caboose

When I worked at Staples, we were really pushed by management to sell the extended warranties on anything that supports it. There was a running tally in the office about who sold how many. Management was really pushy on it too.

It wouldn't surprise me if this was real.

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natehamill

This isn't just one store if it's a territory's polcy.  This is MANY stores.

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TimDawg

This explains why those BB employees are so pushy. I remember being there a few months ago and the cashier literally asked me 10x if I wanted to apply. I started to get aggravated. No, I don't want to apply. I have 2 cc's with no balance and my check card. That's all I need, thank you. Personally I hate owing money. I now understand why that employee was doing that and I regret getting angry at the individual now that I know my anger should've been directed at Best Buy instead. That place is so shady.

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peqkid

I recently quit Kmart. And they were doing the same thing, but with rewards cards.

If we didn't get a certain quota by the end of our shift, we were frowned upon. If we consistantly fell below standards, we'd get threatened to be fired.

Thankfully I usually stayed on top, but that's rediculous.

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hammeredtoast

This KenLV chap brings up a good point about investigative journalism.

That being admitted, this doesn't seem out of the realm of possibility for this company, which sucks, because every so often I enjoy a trip to BB or, more often, Futureshop.

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KenLV

“To be fair, this is a single store's alleged policy, and anyone with an email account and keyboard can write in to the Consumerist with a sob story about working conditions, real or fake. It could very well be that no such policy exists at any Best Buy stores, but given Best Buy's history for making headlines, would it really surprise you if this was true?”

I notice the complete LACK of a “Best Buy was unable to be reached for comment.” or some such statement showing you at least investigated this BEFORE posting this story.  I know I shouldn’t expect top flight journalism here, but really?  After acknowledging the story could quite easily be completely bogus and nothing more than some troll with an ax to grind, you don’t think to maybe check first?  Come on MPC, you can do better.

Thanks for FINALLY making Facebook opt-in

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Keith E. Whisman

I'm waiting for a store employee to threaten to kick my ass if I don't apply for a store credit card. 

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sweetjeebus

Another excellent comment, Keith! Keep up the good work. I love it when you share what you have to say. Idiot.

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JohnnyCNote

Yet another reason not to shop there . . .

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Eoraptor

unable to comment because of spam system

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richeemxx

same here what gives?

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Holly Golightly

You may want to delete the name of the store... Spelling it together or seperated makes the spam filter react. It was giving me trouble until I deleted the name of the store.

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Homer2029

This is very similar to the policy as enforced at the BBY that I work at.  So I would believe that it is company wide.

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