Best Buy Clarifies Stance on Syncing Service for 3D Glasses
Best Buy Clarifies Stance on Syncing Service for 3D Glasses
Posted 03/24/2010 at 8:50am
| by Paul Lilly
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Best Buy found itself the target of heavy criticism and an Internet backlash when it came to light that the company's Geek Squad division was offering a $150 service to, among other things, "sync your 3D glasses for an amazing experience." Confused?
So was everyone else, and it looked as though Best Buy was trying to scam a fast buck by preying on unsuspecting customers who might be led to believe to that 3D glasses need syncing. Looking for an answer, the dudes over at HD Guru, where news of this service first broke, got in touch with Best Buy to hear their side of the story.
"I wanted to address any lingering confusion about the characterization of services support in the Best Buy Samsung 3DTV offer that was advertised in [the March 21] insert," Best Buy told HD Guru. "We by no means intended to confuse our customers or offer fraudulent services. The offer is new to our stores, and our own employees were trained on it just this past week."
Best Buy goes on to clarify what exactly is included in the $150 package, which includes making sure the 3D glasses work, since some of the TV sets the company sells need settings adjusted before the 3D glasses are enabled.
"We have some customers who aren’t quite sure how the 3D glasses work, or that the glasses automatically sync with their new 3D TVs," Best Buy explained. "So we wanted to convey that they can depend on Geek Squad to answer their questions during installation and set-up. There is no additional charge for this – and the Geek Squad 3D installation and networking services are included in the total price of this offer."
So what's the verdict? Are you satisfied with the response, or do see this as just another snake oil sales pitch? Sound off in the comments section below!
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awhadford
March 25, 2010 at 2:59pm
This is too funny. Ok, how about this? Best Buy is the devil, and I think that anyone who likes Best Buy also likes the Devil and is also probably the Devil. Blarg!
fotochopp
March 25, 2010 at 1:09pm
Thats that new watch on the market.... Molex=Rolex ha ha
Makes me wonder if someone in their firm reads maximum pc also...
Ahhh, just what the Doctor needed!
johnny3144
March 24, 2010 at 7:00pm
i remember going to best buy to buy a 4 pin molex to SATA Power cable, and geek squad asked me what's a molex.
deadmaninc1
March 24, 2010 at 12:32pm
When will they learn? Scaming people on any type of electronic device. I submitted a BBB complaint against them for fraudulent services. I will go on national news if I have to.
Biceps
March 24, 2010 at 8:15pm
They are called Republicans, and they all watch the 'news' on Fox. That's why Republicans are so smart and well-informed. And if you are reading this, and find yourself puffing up with pride at my remarks because you are a republican and get your news from Fox, please be aware I am being sarcastic and I think you aren't very smart.
Biceps
March 25, 2010 at 12:59pm
Impartiality is for those who are supposed to be impartial... teachers and judges. Don't be impartial, you are wasting a good vote. You Best Buy executive you ;)
big_montana
March 24, 2010 at 12:02pm
More snake oil. I was forced to purchase a new TV from Best Buy recently as they were the only one with the particulare Samsung model I wanted (wasn't even avialalbe onlin eyet) and like usual they try to sell you theri $300 Geek Squad calibration package as well. This is more of the same as oyu can calibrate your LCD and synch your glasses yourself without paying any exorbitant fees for someone else to do.
nHeroGo
March 24, 2010 at 11:49am
So, they say that their own staff did not know until last week, and now you can expect free Q & A after paying $150 if you have question that need to be answered regarding syncing of glasses?
I take it that HD Guru paid them $150 to get that clearification. Good. Crystal Clear.
Caboose
March 24, 2010 at 11:42am
I don't trust them any further than I could throw them! Bunch of liers and cheaters if you ask me! Now, where's the guy from the other thread who posted the snip from the manual. He's very pro-BestBuy and them taking all your dosh! We need to hear how we're all wrong and he knows for a fact that this is great value for the customer!
-= I don't want to be dead, I want to be alive! Or... a cowboy! =-
KillerB
March 24, 2010 at 11:29am
More Snake oil in my opinion....They are only trying to calm people after getting caught with their hand in the cookie jar so to speak. Their whole bussiness model is based on this same concept....steal money from customers who dont know any better. My $ is spent elsewhere.
IFLATLINEI
March 24, 2010 at 3:45pm
After what ive seen and heard about the Geek Squad I hope everyone who wears the uniform gets punched in the face repeatedly. If your one who maybe isnt a total scumbad get a new job or your guilty by association.
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