AT&T Promises Improvements in New York, San Francisco
AT&T Promises Improvements in New York, San Francisco
Posted 12/09/2009 at 1:32pm
| by Bart Salisbury
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It’s a bit of a puzzle, really. A company sells you a service, that it knows to be substandard, yet it continues to charge you full price. When you complain you get a promise of improvement. When enough people complain that promise is made public. But, in the meantime, you keep paying for a substandard service.
It’s AT&T’s turn to make promises of better service, for San Francisco and New York subscribers. According to Ralph de la Vega, chief executive of AT&T Mobility, service levels are below “our standards.” And “[t]his is going to be fixed.”
The problem is one of AT&T’s own making. It’s over-sold its capacity, with smartphone users sucking up bandwidth like there’s no tomorrow. Upshot of it all: sluggish service and dropped calls--for everyone. (Engadget reports that the rate of dropped calls on AT&T in New York hovers around 30 percent.)
While AT&T channels Dionne Warwick, you can expect, if you live in New York or San Francisco, for a while longer, to keep paying full price for your substandard service. But, at least, you have AT&T's promise things will be better--that's something, isn't it?
Image Credit: AT&T
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QUINTIX256
December 10, 2009 at 9:34am
Maybe it is because of their unions, which makes everything much more expensive. AT&T is the only unionized telcom.
You can have your recession. I'm not participating.
bosunj
December 09, 2009 at 9:23pm
Duhmerica's unique brand of capitalism: FU Capitalism. Ain't it grand!
Skillz_n_Magic
December 09, 2009 at 4:12pm
You AT&T users need to either suck it up or ditch your iphones. AT&T isn't going to spend a fortune upgrading their network on the eve of them losing exclusive status with the iphone. Once that cash cow is gone they're in trouble.
MeTo
December 09, 2009 at 2:30pm
Wake up AT&T your problem is all over not just New York and San Francisco.
Mr_Histamine
December 09, 2009 at 2:09pm
The iPhone's been out for how long now? It seems like AT&T was completely caught off-guard with the success of the device; or maybe the sudden economic downturn is the cause of their sluggish network upgrades...
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