AT&T Apologizes to Customer for Acting Like a [CENSORED] Bag

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JohnP

 Of hiring retirees to go through the e-mails sent to the CEO or any other of the major officers. It is amazing how many e-mails there are to the officers, hundreds a  day. The retirees would try to fix the issue or if legitimate e-mail to pres, send it along.

 

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Keith E. Whisman

With the comments made by the CEO of BP and now what the CEO of AT$T did I'm starting to realize that there seems to be a kind of upper class, my shit doesn't stink and I'm a star kind of mentality going on with these rich CEO's. They seem to be really snobbish. They think because of their station in life and position in a company makes them a better human being then any one else especially someone that isn't rich. That is what I hate about alot of movie stars and rich people. They think they are too good. Somehow they are better then me. When they die their bodies will rot just the same as anyone else. In fact the President of the United States is no more important then the lowliest bum on the streets. It's the kind of person you are that makes you better. You do the right things at the expense of convenience. You don't steal, lie, cheat, kill, and hate and don't do drugs and you go out of your way to not break any laws or offend anyone else. You must have love and compassion for your fellow human beings. These qualities are what makes a good person and there are very few good people I feel all alone. I wish there were more people out there that were good people. Don't hate just because someone is homeless or doing drugs. Hate because they harm the community. Don't hate because of race, rather hate because of the actions of others.

Don't judge on looks. Judge on actions and it's seems from the actions of these two CEO's they aren't very good people. They deserve to be looked down upon.  

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aviaggio

The problem is there is no viable way to become a CEO without being a douchebag. The only way to get to that level is to lie, cheat, and steal your way there, stepping on all the little people along the way.

And when you are at that level your only concern is for the health and well-being of the company -- not any of the employees or customers. 

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TechJunkie

Good for Giorgio! He'll be happier with Sprint! But from what I have read, the senior VP issued the apology not Randall Stephenson himself which is a crock of crap if you ask me. At least AT&T could have done was give him a free year of service, or a new phone to keep him as a customer but AT&T seems not to care. The damage control kicked into high gear with a true unsincere apology to calm and retain the masses that seemed to be upset about this. AT&T needs to get it's head out of it's ass, issue a sincere apology to Giorgio, and offer him something to keep him as a faithful customer. But I don't see that happenin'.

On one hand, emailing straight to a CEO (unless it's an open door policy) is wrong. He should have used the chain-of-command structure first to see if his problems could be resolved. If not, then take it higher. On the other hand, two emails in two weeks doesn't constitute the way AT&T treated him. I can see an email a day for two weeks, but not two emails in two weeks. But we don't know what Giorgio sent in those letters. He could have called Randall everything in the book but a white boy for all we know. Still, the blocking of his email should have been a better response rather than sending a nasty C & D letter.

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