Asus Rolls Out New Firmware to Fix Reboot Issue in Transformer Prime

Posted 02/09/2012 at 11:13am | by Paul Lilly

After denying a U.K. retailer's claims that there are problems with the Transformer Prime tablet, Asus today confirmed the existence of a "random reboot problem" and has begun rolling out an over the air (OTA) firmware fix. The new firmware isn't showing up online, but if you head over to Settings > About Tablet > System Firmware Update, you can grab the latest build, which is version 9.4.2.13.

"New FOTA update is rolling out for the #TF201 Prime. Fixes the random reboot problem. Have you got yours yet?," @AsusUK posted to Twitter today.

U.K. vendor Clove said it was pulling its stock of Transformer Prime tablets after supposedly discovering an undisclosed mystery issue via internal testing. Asus was quick to release a statement saying it isn't away of any quality issues with the Transformer Prime, and then later told The Inquirer that Clove only received a single unit, suggesting its claims of "thorough testing" were hogwash.

Clove, meanwhile, told The Inquirer it received a "reasonable stock allocation" and said the main factors that drew red flags during testing were related to Wi-Fi and GPS. There was no mention of random reboots.

Image Credit: Asus

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jrpbulk

February 10, 2012 at 9:54am

I have 2 of the Primes. NOT A SINGLE ISSUE with either of them. No random reboots, now WiFi issues. The GPS seems to work fine (same as my iPad2 but not as good as my Droid Razr). I don't use GPS on the tablet.

dgrmouse

February 10, 2012 at 12:08am

By the time you factor in the cost of the keyboard and other essential accessories, this device is priced the same as a lot of mainstream notebooks and only 10-15% less than a great ultrabook. If I bought this thing on impulse - or worse yet, after seeing MPC foolishly award it a KickAss rating - I'd be ashamed to use it in public. Not an intelligent purchase for most owners.

whathuhitwasntme

February 09, 2012 at 6:48pm

I own the EEE Transformer Prime tablet, and it came with ICS installed on it the day I got it 9 days ago.
Now mind you, I have not attempted to stress test it beyond daily use. I had no issues with it

I really dont understand all the hate that seems to be directed at this tablet. I have the add on keyboard, and its been pretty easy from day one.

keithwphx

February 09, 2012 at 3:31pm

I received my Transformer Prime as a birthday present and I loved it. Within the first hour of getting the system online I had all the updates from ASUS including Ice Cream Sandwich. Also received a firmware update for the cameras and that is when my problems started. If I started the camera software the rear camera would display a green field and ghost images of the start screen. If I switched to the front face camera it would work fine, but the longer I was in the camera program the more problems I had. The flash would strobe and the system finally locked up. I called ASUS support and they had not heard of this problem and after trying to reset the system and still having the problem I had to send it to ASUS for repair. That was a week ago.
Despite the camera issue I loved the device and look forward to having it back soon.

jason2393

February 09, 2012 at 2:42pm

The problem I would have with mine is that parts of the screen would get garbled in some orientations but be fine in others. I haven't run across the problem since I updated, though. WiFi worked fine, but GPS never seems to connect.

froggz

February 09, 2012 at 2:12pm

The entire release of this faulty product has been a shameful stain in the reputation of ASUS. I made the mistake of purchasing a Prime tablet and found all kinds of issues with wifi, GPS and random crashes and rebooting. I couldn't return it to the store because Fry charges a 15% restocking fee so now I'm stuck with a faulty tablet with tons of potential that will never be realized because ASUS refuses to admit this tablet is a aluminum skinned lemon.

People are actually drilling holes into the backplate and soldering wires to the internal antenna just so they can have a functional tablet the way it was advertised. Absolutely shameful on ASUS part.